In 1979, a man walked into a department store in Fairbanks, Alaska, rolling a pair of used car tyres. The store sold cashmere, not carburettors. It had never stocked a single tyre in its life. And yet a sixteen-year-old sales associate gave the man a refund, and accidentally created the most famous customer service story ever told. This week, Toby tells the extraordinary true story of the Nordstrom tyre return, unpacks the principle of employee empowerment and the economics of trust, and explores what it all means for estate agents who want to build a brand people can’t stop talking about.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

In this episode, I sit down with Dan Woods to talk about what it truly means to go self-employed in estate agency.

From leaving a demanding corporate role during COVID to building a thriving personal brand and carving out a niche in the new build sector, Dan shares the mindset, sacrifices, and relentless work ethic behind his success.

We explore the realities of independence — the pressure, the obsession, the fear of going back — and why having “no plan B” can become your biggest driver.

If you’re considering self-employment, building a personal brand, or trying to grow in a sensitive market, this conversation is raw, honest, and packed with perspective.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

With less than a month to go now...there’s a lot of noise around the Renters' Rights Bill right now.

WhatsApp groups. LinkedIn posts. Conflicting advice.

And this week, I’ve had more messages from letting agents than ever asking:

“Can we still take upfront rent?”
“What actually happens to Section 21?”
“Do I really have to wait 12 months to serve notice?”

So in this episode, I’m walking through real questions I’ve been asked this week and giving you clear, practical, legally sound answers you can confidently use with your landlords and your team.

No jargon. No panic. Just clarity.

Because the agents who can explain this properly… are the ones landlords will trust.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

“I feel like I live in my car… I’m always on… I haven’t had a day off in ages.”

If that sounds familiar, this episode is for you.

Too many self-employed estate agents believe success means being available 24/7—but that mindset is exactly what leads to burnout, poor service, and ultimately fewer results.

In this episode, we tackle the real question:
👉 Is estate agency inherently a 24/7 job… or have you just built it that way?

We break down:
•Why being “always available” actually reduces client respect
•The fear of losing clients—and why it’s mostly false
•How to set boundaries without damaging your business
•Simple shifts to regain control of your time immediately

Because the best agents don’t respond the fastest…
They operate with the most control.

🎯 If your business feels like it’s running you, this will help you take it back.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

Let’s talk about something most letting agents won’t admit…

You’re spending hundreds on Facebook ads, Rightmove leads and Google campaigns, while completely ignoring the goldmine already sitting in your CRM.

Every week, you’re chasing cold prospects who’ve never heard of you.

Meanwhile, landlords who’ve already raised their hand…
requested a valuation…
enquired about your services…
or even instructed you in the past…

…are sitting quietly in your database, completely forgotten.

I call them “ghost landlords.”

And they are significantly more likely to instruct you than any paid lead you generate this month.

In this episode, I break down:

• What a “ghost landlord” actually is (and why you’ve got more than you think)
• Why most letting agents ignore their own database
• The real value sitting inside your CRM right now
• A simple framework to reactivate dormant landlords
• And why nurturing what you already have will outperform chasing new leads every time

Before you spend another £1 on marketing…

You might want to check what you’re already sitting on.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

If you’re a brilliant estate agent but struggle to communicate your value, you’re leaving instructions—and money—on the table.

In this episode, we break down why communication is the real skill that determines whether you win or lose business.

Because here’s the truth:

Clients don’t judge you on what you know… they judge you on how clearly you explain it.

If you’re a 10/10 agent but communicate like a 3/10, the market will see you as a 3/10.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

In January 2007, one of the greatest violinists alive stood in a Washington DC Metro station with a £3 million Stradivarius and played some of the finest music ever composed. Over forty-three minutes, more than a thousand people walked straight past him. Only seven stopped. He earned about twenty quid. This is a story about what happens when extraordinary quality meets the wrong context — and what it means for every estate agent who’s ever wondered why their talent isn’t translating into instructions.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

Sentiment is down — but sales are up. Why?

In this packed episode, Simon Leadbetter reveals what the UK’s most comprehensive agent research project, Voice of the Agent, says about the reality of the market versus how agents feel about it.

You’ll learn:
•Why pessimism persists despite positive fundamentals
•The AI tools and tech adoption trends shaping the industry
•How to reduce fall-throughs and shorten time-to-sale
•What elite agents are doing differently to grow in 2026
•Why database-first marketing beats lead-gen every time

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com