In 1979, a man walked into a department store in Fairbanks, Alaska, rolling a pair of used car tyres. The store sold cashmere, not carburettors. It had never stocked a single tyre in its life. And yet a sixteen-year-old sales associate gave the man a refund, and accidentally created the most famous customer service story ever told. This week, Toby tells the extraordinary true story of the Nordstrom tyre return, unpacks the principle of employee empowerment and the economics of trust, and explores what it all means for estate agents who want to build a brand people can’t stop talking about.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

In this episode, I sit down with Dan Woods to talk about what it truly means to go self-employed in estate agency.

From leaving a demanding corporate role during COVID to building a thriving personal brand and carving out a niche in the new build sector, Dan shares the mindset, sacrifices, and relentless work ethic behind his success.

We explore the realities of independence — the pressure, the obsession, the fear of going back — and why having “no plan B” can become your biggest driver.

If you’re considering self-employment, building a personal brand, or trying to grow in a sensitive market, this conversation is raw, honest, and packed with perspective.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

With less than a month to go now...there’s a lot of noise around the Renters' Rights Bill right now.

WhatsApp groups. LinkedIn posts. Conflicting advice.

And this week, I’ve had more messages from letting agents than ever asking:

“Can we still take upfront rent?”
“What actually happens to Section 21?”
“Do I really have to wait 12 months to serve notice?”

So in this episode, I’m walking through real questions I’ve been asked this week and giving you clear, practical, legally sound answers you can confidently use with your landlords and your team.

No jargon. No panic. Just clarity.

Because the agents who can explain this properly… are the ones landlords will trust.

📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?

✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.

📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro

💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation

🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course

📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar

👥 Thinking of launching your own property coaching business?
See how to partner with us to help you: https://www.estateagentconsultancy.com/partnerwithus

Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com