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Is NCPA really worth it for independent pharmacy owners? What's the real world ROI of being apart of NCPA?

In this episode, Scotty Sykes, CPA, CFP, Bonnie Bond, CPA, MBA, and Austin Murray sit down with Mark Ey, COO of NCPA and Hashim Zaibak, PharmD, CEO of Hayat Pharmacy to break down what NCPA actually does for independent community pharmacies and why so many owners miss the real value hiding in plain sight.

We cover:

• Why NCPA advocacy matters (and how it amplifies the patient voice in Washington)
• Ownership Workshop and other owner resources
• The biggest business lesson many owners learn too late: profit ≠ cash flow
• Why LTC is a major opportunity for the next 5–10 years
• Student and young pharmacist pathways (school visits, internships, and building the next generation)

And more!

More About NCPA:

Founded in 1898, the National Community Pharmacists Association is the voice for the community pharmacist, representing over 18,900 pharmacies that employ more than 235,000 individuals nationwide.

They are rooted in the communities where they are located and are America’s most accessible health care providers.

Likewise, they are community leaders actively involved in community-oriented public health, civic, and volunteer projects. Many hold local elected offices; others serve as state legislators.

Stay connected with NCPA:

NCPA Website

NCPA LinkedIn

NCPA Instagram

NCPA Facebook

NCPA Twitter (X)

NCPA YouTube

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LinkedIn

Scotty Sykes – CPA, CFP LinkedIn

Scotty Sykes – CPA, CFP Twitter

More resources on this topic:

NCPA Membership portal

Podcast - Pharmacy Leadership Amplified with Dr. Hashim Zaibak, PharmD

Podcast - From Zero to Community Pharmacy Hero Featuring Hashim Zaibak, PharmD

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Infusion is booming and it’s not just because of an aging population. As technology unlocks new gene therapies, autoimmune treatments, and ultra-rare specialty drugs, infusion pharmacies are being pushed to scale faster, operate tighter, and deliver a better patient experience than ever.

In this episode of The Bottom Line Pharmacy Podcast, Scotty Sykes, CPA, CFP® and Austin Murray sit down with Jordan VanName, RN, Owner of FusionIQ Nursing to talk about what separates a high-performing infusion operation from one that gets stuck in bottlenecks, delays, and compliance headaches.

We cover:

• Why infusion growth is accelerating and what’s driving demand
• One of the biggest operational bottleneck in Infusion pharmacies
• Why “a prescription is not an order” and what that means for compliance
• What “top notch care” really looks like from first referral to post-infusion follow-up

And more!

More About Our Guest:

Jordan VanName is a seasoned healthcare leader and clinical expert with nearly two decades of experience on the frontlines of patient care and specialized medical operations. As the founder of FusionIQ Nursing Solutions, Jordan leverages her extensive background to bridge the gaps
between clinical excellence, operational efficiency, and regulatory compliance.

Jordan’s career began in 2007 at UNC Chapel Hill, where she developed a foundation in complex healthcare environments. After graduating from Alamance Community College and later South University, she began her nursing practice in 2011 at the prestigious North Carolina Jaycee Burn Center.

The inspiration for FusionIQ Nursing Solutions came from Jordan’s firsthand observation of a fragmented industry. Following her career into specialty pharmacy nursing agencies, she identified a critical void: many organizations lacked the cohesive clinical and operational leadership necessary to keep pace with the rapid growth of specialty pharmaceuticals.
Driven by a mission to eliminate operational inefficiencies and improve data utilization, Jordan founded FusionIQ. Today, she consults for healthcare agencies, pharmacies, and manufacturers, helping them navigate the complexities of modern medicine through innovation and high-standard clinical leadership.

Beyond her professional achievements, Jordan is a dedicated wife and a mother to three children under the age of ten. She finds balance and rejuvenation through her love for the outdoors, often spending her free time gardening or enjoying the beach with her family

Stay connected with Jordan and FusionIQ Nursing:

Jordan's LinkedIn

FusionIQ Nursing Website

FusionIQ Nursing LinkedIn

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Facebook

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LinkedIn

Scotty Sykes – CPA, CFP LinkedIn

Scotty Sykes – CPA, CFP Twitter

More resources on this topic:

Podcast - Driving Independent Pharmacy Profitability in 2026

Podcast – Opening an Infusion Pharmacy

Podcast – KPIs for the Rapid Growth Pharmacy

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With cybercriminal activity accelerating and AI making scams more sophisticated by the day, one of the greatest threats facing pharmacies is through social engineering. Not by hacking systems, but by manipulating people.

In this episode, Austin Murray and Scotty Sykes are joined by Chris Sykes, IT Director at Sykes & Company, to break down what social engineering really is, why pharmacies are prime targets, and how these attacks are evolving through email, phone calls, text messages, and even deep-fake technology.

We cover:

• What social engineering is and how pharmacies are being targeted today
• Common pharmacy-specific scams, including fake refill notices, insurance requests, and ACH change attempts
• How AI and deep-fake voices are raising the stakes
• Practical steps pharmacies can take to slow down, verify requests, and protect PHI

And more!

More About Our Guest:

Chris Sykes is the Director of IT at Sykes & Company, P.A., where he has been a key part of the team since 2006.

With nearly 25 years in the IT industry, Chris combines deep technical expertise with a passion for helping both the firm and its clients become more efficient, secure, and technology-driven.

Chris holds a Bachelor of Science in Business Administration with a concentration in Management Information Systems and a Master of Science in Technology Systems, both from East Carolina University.

Outside of work, Chris enjoys running marathons, fishing and hunting with his boys, and spending quality time with his family at the beach.

Learn more about Chris Sykes:

Chris Sykes LinkedIn

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Facebook

Twitter

LinkedIn

Scotty Sykes – CPA, CFP LinkedIn

Scotty Sykes – CPA, CFP Twitter

More resources on this topic:

Podcast - AI, Audits, & Advocacy: The Pharmacy Survival Guide with Trenton Theide

Podcast - Navigating Cybersecurity, NIST and HIPAA

Blog - Technology, Security and Your Pharmacy

Blog - Protect You and Your Pharmacy: The Growing Threat of Ransomware

Blog - Backing Up Your Business Data

Blog - Spot a Hacked Email or Bad Website

Blog - Protect Your Pharmacy Data from Hackers

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Rapid growth is exciting but without the right metrics, culture, and plan, it can quietly put your pharmacy at risk.

In this episode, Scotty Sykes, CPA, CFP®, Bonnie Bond, CPA, MBA, and Austin Murray sit down with Jim Hrncir, R. Ph. FACP, Owner of Las Colinas Compounding Pharmacy and Wellness Center veteran compounding pharmacist and owner, to unpack what it really takes to run a sustainable compounding pharmacy through industry cycles, GLP-1 volatility, and ownership transitions.

We cover:

• The KPIs Jim actually tracks to manage a complex compounding operation
• Why cash position may be the most overlooked metric in pharmacy
• How GLP-1s changed the business—and why diversification still matters
• Internal succession vs. private equity: the real tradeoffs

And more!

More About Our Guest:

Jim Hrncir RPh and wife Jan founded Las Colinas Pharmacy, Compounding & Wellness in 1984. Recognized as one of the pioneers of modern pharmaceutical compounding, Jim’s 1986 creation of Estradiol Transdermal Gel was the first of its kind in the United States. He is responsible for the formulation of many Bio-Identical Hormone, Dermatological, Nutritional, and Anti-Aging compounds in wide use throughout the United States. Jim was named the 2017 Compounding Pharmacist of the Year by Professional Compounding Centers of America (PCCA) and is a Fellow of the Alliance for Pharmacy Compounding (FAPC). NCPA’s magazine America’s Pharmacist featured Jim and Las Colinas Pharmacy as the cover story for December 2018.

Jim has received extensive continuing education in the areas of Bio-Identical Hormones, Nutrition, Anti-Aging Medicine, Weight Management, Pain Management, Neurotransmitter Management, Natural and Functional Medicine including the use of botanical medicines, nutritional supplements, Detoxification and Purification, homeopathy and lab testing. He has lectured across the country on a variety of topics including Clinical Patient Consulting, BHRT Assessment and Case Management, Low Dose Naltrexone, Traumatic Brain Injury Treatment Protocols, and Ketamine for Treatment-Resistant Depression and PTSD.

Jim is a member of Professional Compounding Centers of America (PCCA), American Academy of Anti-Aging Medicine, Age Management Medical Group, Texas Pharmaceutical Association, Alliance for Pharmacy Compounding, and the National Association of Community Pharmacists.

Stay connected with Jim and Las Colinas Pharmacy:

Jim's LinkedIn

Las Colinas Pharmacy Website

Las Colinas Pharmacy Facebook

Las Colinas Pharmacy TikTok

Las Colinas Pharmacy Instagram

Las Colinas Pharmacy LinkedIn

Stay connected with us:

Facebook

YouTube

LinkedIn

Instagram

More resources on this topic:

Podcast - Driving Independent Pharmacy Profitability in 2026

Podcast – The Startup Compounding Pharmacy Playbook

Podcast

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With TrumpRx officially live, the first major PBM reform in decades signed into law, and the FTC squeezing historic concessions out of Cigna/Express Scripts…Did independent pharmacy just have its “Super Bowl week?”

In this bonus episode, Scotty Sykes, CPA, CFP®, Bonnie Bond, CPA, MBA, and Austin Murray break down what these rapid-fire developments actually mean for pharmacy owners.

We cover:

• MFP Updates
• TrumpRx going live
• FTC + Cigna/Express Scripts settlement
• What new CMS transparency could mean for pharmacy reimbursement
• And more!

Stay connected with us on social media:

Facebook

Twitter

LinkedIn

Scotty Sykes – CPA, CFP® LinkedIn

More on this topic:

Podcast: Business As Usual...Until It Isn't: MDPNP's Impact on 340B

Podcast: Driving Independent Pharmacy Profitability in 2026

Podcast - Maximizing Med Sync

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With Medicare’s Maximum Fair Price (MFP) rebates officially underway and the 340B rebate mechanism on hold, pharmacy owners are left navigating one of the grayest areas the industry has seen in years.

In this episode, Scotty Sykes, CPA, CFP®, Bonnie Bond, CPA, MBA, and Austin Murray sit down with Julie Crozier, CEO at @secure340b to unpack how MDPNP is colliding with 340B and what pharmacies should be paying attention to right now.

We cover:

• How MDPNP and MFP rebates are flowing today
• The duplicate discount problem no one is reconciling
• Beacon’s role and why future reconciliation risk matters
• Dispensing fee pressure, CE relationships, and contract implications
• Practical considerations if TPAs or covered entities push for carve-outs

And more!

More About Our Guest:

As CEO of Secure340B, Julie is responsible for formulating and executing strategic plans and technology to deliver critical and timely intel to 340B stakeholders.

Julie has over 25 years of pharmacy experience including co-founding, growing and leading a pharmacy software company, Macro Helix, which was acquired by McKesson Corp (NYSE: MCK) in 2012.

Julie also has experience in retail pharmacy, long-term care, state Medicaid programs and healthcare revenue cycle. She holds a Bachelor’s in Pharmacy and a Master’s in Pharmacy Administration from The University of Texas at Austin.

Julie serves on the board at Crossroads Community Services, a food pantry, and lives in Dallas, Texas with her husband and 2 daughters.

Stay connected with Julie and Secure340B:

Julie Crozier LinkedIn

Secure340B Website

Secure340B Facebook

Secure340B LinkedIn

Secure340B Instagram

Stay connected with us:

Facebook

YouTube

LinkedIn

Instagram

More resources on this topic:

Podcast - Driving Independent Pharmacy Profitability in 2026

Podcast – The Startup Compounding Pharmacy Playbook

Podcast – Inside the Fight for Compounding: Advocacy, Growth, and Regulation

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AI in pharmacy isn't about prompts, dashboards, or “nice-to-have” tools, it’s about execution.

In this episode of the Bottom Line Pharmacy Podcast, Austin Murray sits down with Natalie Park, PharmD, co-founder and CEO of Pharmesol, to break down what AI agents actually are and why they represent a major shift in how pharmacies operate, scale, and compete.

We uncover:

• What an AI agent really is
• How AI agents can execute workflows
• How automation is driving real revenue growth
• Where pharmacies are seeing the biggest early wins

And more!

More About Our Guest:

Dr. Natalie Park, Pharm.D. is a pharmacist, entrepreneur, and health technology innovator who exemplifies how a pharmacy degree can become a launchpad for transformative impact.

A proud graduate of The Ohio State University College of Pharmacy, Natalie brings a bold, initiative-driven mindset to everything she does embracing challenges, valuing diverse experiences, and firmly believing that practice, not theory alone, drives meaningful change.

Fueled by a passion for digital health, innovation, and health policy, Natalie is the founder and CEO of Pharmesol, an AI-powered pharmacy assistant designed to strengthen connections between practitioners and patients while improving access to care. Her interests span comparative effectiveness research, health technology assessment, and healthcare innovation, all with a focus on practical, real-world application.

Natalie’s journey into pharmacy is deeply personal. After moving to the U.S. as a teenager, she struggled to navigate the healthcare system. When she experienced an allergic reaction for the first time, she turned to a pharmacy—simply because she didn’t know where else to go. That moment shaped her purpose and inspired her to pursue pharmacy as a pathway to accessible, patient-centered care.

Today, as a technology CEO serving pharmacies, Natalie’s work blends strategy, customer engagement, and problem-solving. She partners closely with pharmacy leaders to understand their needs, guides product innovation with intention, and keeps her team focused on delivering meaningful value. Her career is a testament to lifelong learning—not as something additive, but transformative—and to the idea that pharmacy isn’t just a profession, but a platform for limitless possibilities.

Stay connected with Natalie and Pharmesol:

Natalie's LinkedIn
Pharmesol Website
Pharmesol LinkedIn

Stay connected with us:

Facebook

Twitter

LinkedIn

Scotty Sykes – CPA, CFP LinkedIn

Scotty Sykes – CPA, CFP Twitter

Bonnie Bond – CPA LinkedIn

Bonnie Bond – CPA Twitter

More resources on this topic:

Podcast - Driving Independent Pharmacy Profitability in 2026

Podcast – The Startup Compounding Pharmacy Playbook

Podcast – Inside the Fight for Compounding: Advocacy, Growth, and Regulation

Send us Fan Mail

Schedule an Rx Assessment

Levi is hiring! Interested in working for a pharmacy that runs on structure, relationships, and a high-performance Med Sync model (not “rat race” retail)? Click here

If you really want to maximize your Med Sync program, you need to shift your mindset from "Med Sync is a “program” to "Med Sync is our culture and a competitive advantage."

In this episode of the Bottom Line Pharmacy Podcast, Scotty Sykes, CPA, CFP®, Bonnie Bond, CPA, MBA, and Austin Murray sit down with Dr. Levi Ellison, PharmD, Owner of Ellison Family Pharmacy to discuss his Med Sync operation, how it’s driving 42 inventory turns and creating a smoother, calmer experience for patients and staff.

We break down:

• Med Sync as opt-out, not opt-in
• How Med Sync creates financial leverage
• Why Levi believes Med Sync benefits everyone
• The Med Sync workflow driving above average inventory turns
• And more!

More About Our Guest:

Dr. Levi Ellison, PharmD is the owner of Ellison Family Pharmacy. An independent pharmacy located in Mena Arkansas.

Levi’s roots run deep in Polk County with his family going back six or more generations on both sides. Both Levi graduated with a Doctor of Pharmacy degree in 2018 from UAMS College of Pharmacy in Little Rock, AR. Levi serves as the pharmacist in charge of Ellison Family Pharmacy and Jessica works part time as a pharmacist.

Levi is a very active member of Salem Baptist Church located in the community of Nunley just outside Mena. He is also a member of the Arkansas Pharmacists Association and the National Community Pharmacists Association. In his limited free time he enjoys spending time with wife Jessica hiking and with their children.

Stay connected with Levi and Ellison Family Pharmacy:

Levi's LinkedIn

Ellison Rx Website

Ellison Rx Facebook

Stay connected with us:

Facebook

YouTube

LinkedIn

Instagram

More resources on this topic:

Podcast - Driving Independent Pharmacy Profitability in 2026

Podcast – The Startup Compounding Pharmacy Playbook

Podcast – Inside the Fight for Compounding: Advocacy, Growth, and Regulation