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Is NCPA really worth it for independent pharmacy owners? What's the real world ROI of being apart of NCPA?

In this episode, Scotty Sykes, CPA, CFP, Bonnie Bond, CPA, MBA, and Austin Murray sit down with Mark Ey, COO of NCPA and Hashim Zaibak, PharmD, CEO of Hayat Pharmacy to break down what NCPA actually does for independent community pharmacies and why so many owners miss the real value hiding in plain sight.

We cover:

• Why NCPA advocacy matters (and how it amplifies the patient voice in Washington)
• Ownership Workshop and other owner resources
• The biggest business lesson many owners learn too late: profit ≠ cash flow
• Why LTC is a major opportunity for the next 5–10 years
• Student and young pharmacist pathways (school visits, internships, and building the next generation)

And more!

More About NCPA:

Founded in 1898, the National Community Pharmacists Association is the voice for the community pharmacist, representing over 18,900 pharmacies that employ more than 235,000 individuals nationwide.

They are rooted in the communities where they are located and are America’s most accessible health care providers.

Likewise, they are community leaders actively involved in community-oriented public health, civic, and volunteer projects. Many hold local elected offices; others serve as state legislators.

Stay connected with NCPA:

NCPA Website

NCPA LinkedIn

NCPA Instagram

NCPA Facebook

NCPA Twitter (X)

NCPA YouTube

Check out all our social media:

Facebook

Twitter

LinkedIn

Scotty Sykes – CPA, CFP LinkedIn

Scotty Sykes – CPA, CFP Twitter

More resources on this topic:

NCPA Membership portal

Podcast - Pharmacy Leadership Amplified with Dr. Hashim Zaibak, PharmD

Podcast - From Zero to Community Pharmacy Hero Featuring Hashim Zaibak, PharmD

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Infusion is booming and it’s not just because of an aging population. As technology unlocks new gene therapies, autoimmune treatments, and ultra-rare specialty drugs, infusion pharmacies are being pushed to scale faster, operate tighter, and deliver a better patient experience than ever.

In this episode of The Bottom Line Pharmacy Podcast, Scotty Sykes, CPA, CFP® and Austin Murray sit down with Jordan VanName, RN, Owner of FusionIQ Nursing to talk about what separates a high-performing infusion operation from one that gets stuck in bottlenecks, delays, and compliance headaches.

We cover:

• Why infusion growth is accelerating and what’s driving demand
• One of the biggest operational bottleneck in Infusion pharmacies
• Why “a prescription is not an order” and what that means for compliance
• What “top notch care” really looks like from first referral to post-infusion follow-up

And more!

More About Our Guest:

Jordan VanName is a seasoned healthcare leader and clinical expert with nearly two decades of experience on the frontlines of patient care and specialized medical operations. As the founder of FusionIQ Nursing Solutions, Jordan leverages her extensive background to bridge the gaps
between clinical excellence, operational efficiency, and regulatory compliance.

Jordan’s career began in 2007 at UNC Chapel Hill, where she developed a foundation in complex healthcare environments. After graduating from Alamance Community College and later South University, she began her nursing practice in 2011 at the prestigious North Carolina Jaycee Burn Center.

The inspiration for FusionIQ Nursing Solutions came from Jordan’s firsthand observation of a fragmented industry. Following her career into specialty pharmacy nursing agencies, she identified a critical void: many organizations lacked the cohesive clinical and operational leadership necessary to keep pace with the rapid growth of specialty pharmaceuticals.
Driven by a mission to eliminate operational inefficiencies and improve data utilization, Jordan founded FusionIQ. Today, she consults for healthcare agencies, pharmacies, and manufacturers, helping them navigate the complexities of modern medicine through innovation and high-standard clinical leadership.

Beyond her professional achievements, Jordan is a dedicated wife and a mother to three children under the age of ten. She finds balance and rejuvenation through her love for the outdoors, often spending her free time gardening or enjoying the beach with her family

Stay connected with Jordan and FusionIQ Nursing:

Jordan's LinkedIn

FusionIQ Nursing Website

FusionIQ Nursing LinkedIn

Stay connected with us:

Facebook

Twitter

LinkedIn

Scotty Sykes – CPA, CFP LinkedIn

Scotty Sykes – CPA, CFP Twitter

More resources on this topic:

Podcast - Driving Independent Pharmacy Profitability in 2026

Podcast – Opening an Infusion Pharmacy

Podcast – KPIs for the Rapid Growth Pharmacy

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With cybercriminal activity accelerating and AI making scams more sophisticated by the day, one of the greatest threats facing pharmacies is through social engineering. Not by hacking systems, but by manipulating people.

In this episode, Austin Murray and Scotty Sykes are joined by Chris Sykes, IT Director at Sykes & Company, to break down what social engineering really is, why pharmacies are prime targets, and how these attacks are evolving through email, phone calls, text messages, and even deep-fake technology.

We cover:

• What social engineering is and how pharmacies are being targeted today
• Common pharmacy-specific scams, including fake refill notices, insurance requests, and ACH change attempts
• How AI and deep-fake voices are raising the stakes
• Practical steps pharmacies can take to slow down, verify requests, and protect PHI

And more!

More About Our Guest:

Chris Sykes is the Director of IT at Sykes & Company, P.A., where he has been a key part of the team since 2006.

With nearly 25 years in the IT industry, Chris combines deep technical expertise with a passion for helping both the firm and its clients become more efficient, secure, and technology-driven.

Chris holds a Bachelor of Science in Business Administration with a concentration in Management Information Systems and a Master of Science in Technology Systems, both from East Carolina University.

Outside of work, Chris enjoys running marathons, fishing and hunting with his boys, and spending quality time with his family at the beach.

Learn more about Chris Sykes:

Chris Sykes LinkedIn

Check out all our social media:

Facebook

Twitter

LinkedIn

Scotty Sykes – CPA, CFP LinkedIn

Scotty Sykes – CPA, CFP Twitter

More resources on this topic:

Podcast - AI, Audits, & Advocacy: The Pharmacy Survival Guide with Trenton Theide

Podcast - Navigating Cybersecurity, NIST and HIPAA

Blog - Technology, Security and Your Pharmacy

Blog - Protect You and Your Pharmacy: The Growing Threat of Ransomware

Blog - Backing Up Your Business Data

Blog - Spot a Hacked Email or Bad Website

Blog - Protect Your Pharmacy Data from Hackers