How do you calm an angry person in 90 seconds or less—without defending yourself, explaining, or arguing back?

In this episode of the Balancing Act podcast, host Andy Temte speaks with Doug Noll—a trial lawyer turned peacemaker, award-winning mediator, and author of De-Escalate: How to Calm an Angry Person in 90 Seconds or Less. Doug is also the co-founder of the Prison of Peace project, where he trained maximum security inmates to reduce violence using empathy skills, and he teaches decision making under uncertainty and conflict at Pepperdine’s Straus Institute.

Doug shares the neuroscience behind affect labeling—the simple practice of naming someone’s emotions to quiet the brain’s threat response—and reveals how two words (“you feel”) can transform relationships, resolve team conflict, and build trust.

From the story of a prison inmate who reconnected with her son after 18 years to a CEO who turned a toxic culture around in six months, this conversation makes the case that empathy isn’t a soft skill—it’s the hardest and most important leadership skill there is.

Tune in to episode 241 hear Doug’s story and learn what it really means to listen someone into existence.

AndrewTemte.com

What happens when a nurse-turned-speechwriter has a eureka moment in a big-box store and decides to reinvent the way America cleans? In this episode of the Balancing Act podcast, host Andy Temte talks with Monica Nassif—the founder of Mrs. Meyer’s Clean Day and Caldrea—about building brands rooted in authenticity, disrupting a $30 billion market, and knowing when to let go of the business you built from nothing.

Monica Nassif is a serial entrepreneur, brand builder, consultant, and author based in Minneapolis. She founded Caldrea in 2000 and Mrs. Meyer’s Clean Day in 2002, scaling the brands into more than 20,000 stores nationwide before selling to SC Johnson in 2008. Her career began at Target Corporation (then Dayton Hudson) as an executive speechwriter, and she went on to found the marketing communications agency Kilter Inc. Monica has been inducted into the Minnesota Business Hall of Fame and named University of Minnesota Entrepreneur of the Year and Ernst & Young Entrepreneur of the Year (Midwest Division). Her work has been featured in The New York Times, Fast Company, and Real Simple. She also appeared on NPR’s How I Built This with Guy Raz. Her new book, I Bottled My Mother: The Mrs. Meyer’s Story: Grit, Grime & Growing a Business (IdeaPress Publishing, March 2026), is her third book.

Monica’s rocket-booster moment came at 28—the oldest intern in Target’s history—when her English advisor slid an internship application across the table and changed the trajectory of her career. That experience ignited a love for retail and consumer products that eventually led her to walk a big-box store in Atlanta, look at a pallet of garish cleaning products, and ask, “What if that was awesome?”

Guest: Monica Nassif Website: monicanassif.com Book: I Bottled My Mother: The Mrs. Meyer’s Story: Grit, Grime & Growing a Business (IdeaPress Publishing, March 2026) LinkedIn: linkedin.com/in/monica-nassif-686876335

Host: Andy Temte Website: andrewtemte.com Available on YouTube, Apple Podcasts, Spotify, Podbean, and all major streaming platforms.

Fear-based leaders are forming networks—and they’re not hiding anymore. In this return episode of the Balancing Act podcast, host Andy Temte sits down with CEO coach and author Kate Lowry to unpack practical tools for navigating toxic leadership without losing yourself in the process.

Kate Lowry is a CEO coach, venture capitalist, and author based in Silicon Valley. She developed her expertise on fear-based leadership growing up in a hierarchical family, then refined her approach across startups, private equity, management consulting, and big tech—including roles at McKinsey, Meta, and Insight Partners. She is the founder of Scaleheart Co. and the author of Unbreakable: How to Thrive Under Fear-Based Leaders (October 2025). Kate first appeared on the Balancing Act in Episode 213.

In this conversation, Kate describes the cultural whiplash she’s witnessed over the past three years—a dramatic swing from emotionally intelligent, employee-centered leadership to an environment where fear, dominance, and cruelty are openly celebrated. She shares how she recognized that her coaching clients—accomplished leaders from top institutions—were paralyzed by this shift, and realized she had a survival toolkit they desperately needed.

Guest: Kate Lowry

Website: katelowry.com

Coaching: scaleheart.co

Book: Unbreakable: How to Thrive Under Fear-Based Leaders

LinkedIn: linkedin.com/in/katherinejlowry

Instagram: @kaitunbreakablelaury

Host: Andy Temte

Website: andrewtemte.com