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The Art of Adjusting® Podcast

The Art of Adjusting® Podcast

De: William Auten & Chantal Roberts
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Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.

We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just the brilliant mind behind the book 'The Art of Adjusting®'; she's also the powerhouse owner of CMR Consulting. Together, this dynamic pair will decode the complexities of various claims, from property and auto to liability and workers’ compensation, providing unmatched expertise and invaluable insights for our listeners.

In our recent episodes, we've explored a range of riveting topics, offering a deep dive into the technicalities of claims, showcasing transformational journeys within the industry, and illuminating the art and science of policy decoding and investigation. Special guests, including industry veterans like Steve Frattare, have graced our platform to share their extensive knowledge and experience, shedding light on a multitude of areas within the claims adjusting world.

Subscribe to “The Art of Adjusting®” to keep abreast of the evolving landscape of insurance claims. Share our treasure trove of episodes with colleagues, friends, and anyone with an appetite for understanding the captivating, multifaceted world of claims adjusting.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services:

Visit: Auten Claims Management

To explore more about Chantal Roberts and her contributions to the industry, visit:

Visit: CMR Consulting

Promotions:

  • Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
  • The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
© 2025 The Art of Adjusting® Podcast
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Episodios
  • Episode #83 - Rules Of The Road For Adjusters: Fault, Foreseeability, And Last Clear Chance
    Dec 4 2025

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    We rethink “rules of the road” from an adjuster’s view, showing why left-hand turns aren’t always at fault, how point of impact changes everything, and when last clear chance controls the outcome. Practical field tips help you collect better evidence, weigh foreseeability, and assign fair liability.

    • left-hand turns, control of the intersection, point of impact
    • duty to yield, duty of reasonable care, last clear chance
    • comparative negligence across merges, passes, and hills
    • weather and visibility shaping foreseeability and speed choice
    • truck wide-right turns and squeeze hazards
    • evidence gathering using cameras, debris, skid marks, telematics
    • emergency vehicles, yielding protocols, municipal immunities
    • four-way stop logic and practical right-of-way choices
    • why tickets don’t decide liability and how to argue fault
    • calls for listener topics, guests, and feedback on platform of choice

    Please like, follow, subscribe, share, and comment so the algorithm picks us up and we can grow. If you listen on Spotify, drop your comments on LinkedIn. For independent adjusting services, visit www.autin.claims and use the contact us tab to join our roster. Give us five stars and a review.


    For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

    To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

    Promotions:

    • Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
    • The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.




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    53 m
  • Episode #82 - Giving Thanks (and Adjusting Attitudes)
    Nov 20 2025

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    🎧 Spotify Episode Description

    Episode 82: Giving Thanks — Bill’s Back!

    This Thanksgiving episode is all about gratitude. Bill returns to the podcast, and we share what we’re thankful for — from the people who make our work meaningful to the everyday wins that keep us going in the P&C claims world.

    Whether you're driving to a loss site, reviewing files, or heading home for the holiday, take a moment with us to reflect on the good stuff.

    💛 What are you grateful for this year?
    Share your thoughts with us on LinkedIn or Spotify’s Q&A — we’d love to hear from you.

    Follow, rate, and tap the bell so you never miss an episode.

    #TheArtOfAdjusting #ClaimsAdjuster #InsurancePodcast #Thanksgiving #InsuranceProfessionals #DailyClaims #AutenClaims

    For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

    To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

    Promotions:

    • Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
    • The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.




    Más Menos
    46 m
  • Episode #81 - Category Five Conflicts
    Nov 6 2025

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    When the wind picks up, claims become a pressure cooker. 🌪️

    In this episode, Chantal and Heather tackle five real-world conflicts adjusters face during catastrophes — from underinsurance and staffing shortages to pressure, compassion fatigue, and post-storm chaos. They unpack what happens when good intentions collide with policy language, time limits, and too many claims on the desk.

    💬 You’ll hear stories from the field, insider strategies for ethical decision-making under pressure, and a few laughs (because sometimes that’s all you can do during CAT season).

    Check out https://project55.org/ for empowering yourself with better mental health.

    🎧 Listen on Spotify
    📺 Watch on YouTube
    👍 Like, 💬 comment, and 🔔 subscribe — it helps more adjusters find the show and keeps the conversation going after the storm.

    For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

    To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

    Promotions:

    • Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
    • The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.




    Más Menos
    46 m
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