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We rethink “rules of the road” from an adjuster’s view, showing why left-hand turns aren’t always at fault, how point of impact changes everything, and when last clear chance controls the outcome. Practical field tips help you collect better evidence, weigh foreseeability, and assign fair liability.

• left-hand turns, control of the intersection, point of impact
• duty to yield, duty of reasonable care, last clear chance
• comparative negligence across merges, passes, and hills
• weather and visibility shaping foreseeability and speed choice
• truck wide-right turns and squeeze hazards
• evidence gathering using cameras, debris, skid marks, telematics
• emergency vehicles, yielding protocols, municipal immunities
• four-way stop logic and practical right-of-way choices
• why tickets don’t decide liability and how to argue fault
• calls for listener topics, guests, and feedback on platform of choice

Please like, follow, subscribe, share, and comment so the algorithm picks us up and we can grow. If you listen on Spotify, drop your comments on LinkedIn. For independent adjusting services, visit www.autin.claims and use the contact us tab to join our roster. Give us five stars and a review.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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🎧 Spotify Episode Description

Episode 82: Giving Thanks — Bill’s Back!

This Thanksgiving episode is all about gratitude. Bill returns to the podcast, and we share what we’re thankful for — from the people who make our work meaningful to the everyday wins that keep us going in the P&C claims world.

Whether you're driving to a loss site, reviewing files, or heading home for the holiday, take a moment with us to reflect on the good stuff.

💛 What are you grateful for this year?
Share your thoughts with us on LinkedIn or Spotify’s Q&A — we’d love to hear from you.

Follow, rate, and tap the bell so you never miss an episode.

#TheArtOfAdjusting #ClaimsAdjuster #InsurancePodcast #Thanksgiving #InsuranceProfessionals #DailyClaims #AutenClaims

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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When the wind picks up, claims become a pressure cooker. 🌪️

In this episode, Chantal and Heather tackle five real-world conflicts adjusters face during catastrophes — from underinsurance and staffing shortages to pressure, compassion fatigue, and post-storm chaos. They unpack what happens when good intentions collide with policy language, time limits, and too many claims on the desk.

💬 You’ll hear stories from the field, insider strategies for ethical decision-making under pressure, and a few laughs (because sometimes that’s all you can do during CAT season).

Check out https://project55.org/ for empowering yourself with better mental health.

🎧 Listen on Spotify
📺 Watch on YouTube
👍 Like, 💬 comment, and 🔔 subscribe — it helps more adjusters find the show and keeps the conversation going after the storm.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

This one’s for the adjusters who keep learning even when nobody’s paying for training anymore.

Heather and Chantal talk about what real professional development looks like today — from learning policy language on your own to staying sharp as tech, AI, and consumer expectations change faster than your claim count. They dig into why mold and low-impact claims are making a comeback, how leadership can actually support adjusters, and why communication skills matter just as much as technical ones.

It’s a fun, honest conversation about taking ownership of your career, sharing what you know, and finding the balance between empathy and efficiency in claims.

💬 Join the conversation:
What’s something you’ve learned on your own that made you a better adjuster? Drop it in the comments — your insight might help someone else.

👍 Like this episode
💬 Comment to tell us what topic you want next
🔔 Subscribe to help us climb the algorithm and reach more adjusters who could use a little encouragement (and a few laughs)

#InsurancePodcast #ClaimsAdjuster #ProfessionalDevelopment #InsuranceEducation #Leadership #TheArtOfAdjusting #HeatherBlevins #ChantalRoberts #CPCU #AdjusterLife #InsuranceRebel

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

🏈 Adjusters can’t do it all — sometimes you need to call in the experts.

Heather and Chantal dig into the world of experts in claims. From engineers and origin-and-cause investigators to claims handling experts, we explore:

• When adjusters should bring in specialized help (and when not to).
• Why “being an expert” takes more than Google or self-proclamation.
• How early expert involvement can save costs, reduce disputes, and even prevent bad faith.
• The challenges (and humor) of expert testimony in court.

Think of it like football: adjusters may be the quarterbacks, but sometimes you need that skilled player to step in. Or in classic film noir terms (yes, Double Indemnity gets a mention) — adjusters are the Renaissance folks of insurance, but even Renaissance folks know when to call backup.

Listen in for practical takeaways, ethical insights, and a few laughs about what it really means to be an “expert” in claims.

#Insurance #Claims #Experts #Adjusting #TheArtOfAdjustingPodcast

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

Independent adjusting—explained by the people shaping it. Chantal and co-host Heather sit down with Chris Stanley (IA Path) and Calvin Newman (MOCAT) to discuss the realities of an IA career: the challenges, opportunities, and how to thrive long-term.

💡 Topics covered:

• Independent adjusters as entrepreneurs
• The gap in training and follow-up support for new adjusters
• Tech + AI: speeding work, not replacing empathy
• Making claims attractive to Gen Z talent
• Reframing claims as the heart of insurance
• Quick hits: a wild inspection story + Chris’s “four life currencies”

📧 Guest contacts:
Chris Stanley – chris@iapath.com
Calvin Newman – calvin@mocat.com

👍 If you found this helpful, like, subscribe, and share with a teammate who’s building their IA career.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

Not every denied claim is bad faith. Not every mistake is a lawsuit waiting to happen. So why does it sometimes feel like “bad faith” is lurking around every corner?

In this episode, Chantal and Heather Blevins (The Insurance Rebel) tackle the myths and realities of bad faith in insurance claims. They break down what bad faith really means, why the definition changes depending on the state, and how adjusters can protect themselves with strong documentation, timely communication, and clear reasoning.

You’ll hear stories from the field, the dangers of relying too much on AI or “black box” tools, and why emotions—both yours and the claimant’s—can turn a routine claim into a reputational nightmare. Most importantly, we’ll talk about what’s just hot air…and what really puts you at risk.

🎧 Tune in to cut through the noise, learn the real red flags, and walk away with practical strategies to keep your claims in good faith.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

✏️ School’s back in session—and so is claims compliance. In this episode, Chantal and Heather Blevins break down the Unfair Claims Settlement Practices Act and what it really means for adjusters in today’s high-pressure environment. From documentation do’s and don’ts to why clear, proactive communication can keep you out of hot water, this conversation is all about building good faith habits.

🎧 Tune in to hear practical strategies for avoiding costly mistakes, improving policyholder interactions, and handling claims with litigation in mind. Whether you’re a seasoned adjuster or new to the field, this episode gives you the tools to pass the “good faith” test every time.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.