Getting the sale isn't the finish line—it's the starting line. In this quick tip episode, we unpack why what happens after someone buys matters just as much as the sale itself. Without a clear onboarding system, clients can feel unsure, support requests increase, and quiet churn starts to creep in through buyer's remorse, refunds, or cancelled subscriptions.

You'll learn why retention isn't luck, how onboarding protects your reputation, and why your onboarding experience is your brand. Clear next steps don't just support your clients—they support your business growth.

Stay Connected & Get Exclusive Access:
Join the Private OmniSAM Community: omnisam.com.au/gsdgroup
Facebook Group: gsdfb.omnisam.com.au
Follow on Facebook: facebook.com/sallysparkscousins

Watch the Live Stream & Subscribe for More Updates:
OmniSAM YouTube: youtube.com/@omnisamsoftware
Sally Sparks-Cousins YouTube: youtube.com/@sallysparkscousins

If everything in your business disappeared tomorrow, what would you rebuild first?

In this episode of Strategy with Sally, I break down the three systems I would prioritise if I had to start again from scratch—and why getting the order right matters more than chasing tools or trends.

This episode is about building clarity, control, and profitability by focusing on the right systems at the right time, so your business feels calmer instead of constantly busy.

You'll learn:

• Why most business owners feel busy but not in control

• The hidden cost of building systems in the wrong sequence

• What starts to break when key systems are missing

• How to identify the one system you should focus on next

• Why your lowest-scoring system isn't a failure—it's your biggest opportunity

This is part teaching, part strategy, and part practical working session designed to help you simplify and move forward with confidence.

To go deeper, download the Business Systems Check-In workbook and follow along as you listen. It will help you identify where your systems are leaking, stop trying to build everything at once, and pinpoint your true next priority.

If you know your priority system but don't want to build it alone—or backwards—we help business owners do exactly that inside OmniSAM. Explore how it all connects at omnisam.com.au.

Stay Connected & Get Exclusive Access:
Join the Private OmniSAM Community: omnisam.com.au/gsdgroup
Facebook Group: gsdfb.omnisam.com.au
Follow on Facebook: facebook.com/sallysparkscousins

Watch the Live Stream & Subscribe for More Updates:
OmniSAM YouTube: youtube.com/@omnisamsoftware
Sally Sparks-Cousins YouTube: youtube.com/@sallysparkscousins

In this quick tip episode, you'll learn why the most effective sales conversations have nothing to do with pitching and everything to do with listening. When you shift the focus from closing the sale to truly understanding the person in front of you, sales stop feeling salesy, sleazy, or uncomfortable. We break down how asking permission at each stage of the conversation builds trust, creates "mini closes," and keeps your calls aligned and pressure-free.

Stay Connected & Get Exclusive Access:
Join the Private OmniSAM Community: omnisam.com.au/gsdgroup
Facebook Group: gsdfb.omnisam.com.au
Follow on Facebook: facebook.com/sallysparkscousins

Watch the Live Stream & Subscribe for More Updates:
OmniSAM YouTube: youtube.com/@omnisamsoftware
Sally Sparks-Cousins YouTube: youtube.com/@sallysparkscousins