Small Changes That Make a Big Difference To Quality Series: Ep1 - Making Quality Visible

Summary

Introducing a new Quality Talks Podcast bitesize series focusing on Small Changes That Make a Big Difference To Quality

In this 1st episode - Making Quality Visible, Chris and Stu share their top tips on how you can do this which include, the importance of reporting on impact rather than just activity, visualising risk, making quality conversations unavoidable, and the significance of delivering bad news calmly.

Takeaways

1. Stop reporting activity and report on impact.
2. Visualising risk is crucial for understanding quality.
3. Make quality conversations unavoidable.
4. Don't be afraid to share bad news early.
5. The art of storytelling makes quality relatable.
6. Understanding your audience is key to effective communication.
7. Quality advocates should encourage discussions at all levels.
8. Feedback, whether good or bad, is essential for growth.
9. Calmly delivering bad news builds confidence in your audience.
10. Quality conversations should be integrated into all aspects of the organisation.

Chapters

00:00 Introduction to the Bite-Sized Series

01:37 Reporting Impact vs. Activity

06:33 Visualising Risk in Quality

11:39 Making Quality Conversations Unavoidable

16:44 Sharing Bad News Calmly

25:37 Challenge for the Audience

26:29 End