In this episode of METROspectives, METRO Magazine spoke with Inez Evans-Benson, SVP and deputy transit and rail market leader for WSP in the U.S., about the line between customer experience and customer satisfaction.Drawing on decades of industry experience, Evans-Benson offered insights into the differences between the two, along with tips for better customer engagement and more.

Topics include:

· The differences between customer satisfactionand the customer experience.

· How to prioritize the customer.

· Innovating to increase customer satisfaction.

· How to better engage customers.

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In this episode of METROspectives, METRO Executive EditorAlex Roman sits down with Timothy Menard, Founder and CEO of LYT, to talk about how AI and intelligent technology are reshaping public transit operations.

Menard discusses how data-driven signal prioritization isimproving efficiency, reliability, and ridership, while offering insight into the innovations driving the next generation of smart mobility. Together, they explore how technology and collaboration are paving the way for a more connected, sustainable future in transit.

Topics include:

· The changing face of public transit.

· The current and future evolution of technologyin transit.

· Overcoming hurdles when implementing newtechnologies.

· Future Trends

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In this episode of METROspectives, METRO’s Executive EditorAlex Roman sits down with Ana-Maria Tomlinson, Director of Strategic & Cross-Sector Programs at the Canadian Standards Association (CSA Group). With deep expertise in standards development and cross-sector policy alignment,Tomlinson shares how CSA is helping shape the future of safety, accessibility, and resilience across North America's transportation systems.

We explore the evolving role of transit standards, includinghow they're responding to emerging technologies, climate change, and the growing need for equity and sustainability. Tomlinson also highlights the importance of cross-sector collaboration, the value of stakeholder engagement,and how CSA ensures its standards reflect the real-world needs of both operators and riders.

Topics include:

· Why standards and codes are crucial as Canadiantransit continues to grow.

· Bringing together stakeholders to shape thefuture.

· Shaping the program around existing standardsand codes worldwide.

· Setting an aggressive timetable for a four-partprocess.

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