Today, it is my pleasure to speak with Annette Hopper and Levi Hammett, co-founders of Full Scope Solutions, a strategic outsourcing firm serving family offices. Annette brings more than 25 years of experience in the investment advisory industry. From 2004 through January 2025, she held key leadership roles at a Boulder- and New York-based asset allocator, serving as Partner, CFO, CCO, and COO. In these positions, she oversaw financial strategy, compliance, and operational execution for both institutional and family clients. Prior to that, she co-founded a consulting firm that served over 60 clients across multiple industries and provided outsourced CCO services for a Boulder-based asset allocator.

Levi has over 12 years of investment operations and analytics experience with an Asset Allocator operating out of both Boulder and New York City. Throughout his career, he has successfully implemented performance reporting systems, risk management platforms, data warehouses, trading workflows, and custodial relationships. His extensive expertise in investment operations, systems integration, and investment reporting has made him an expert in enhancing business processes and supporting data-driven strategies within the financial industry.

Annette and Levi, and their firm Full Scope Solutions, are valued Advisor members of FOX, and we are privileged to have their knowledge and expertise in our membership community.

There is much talk within our space about the formalization and professionalization of family office functions, but not much uniformity or consistency in defining what these functions are. Annette and Levi give us their overview of the core family office functions and their working definitions of back-office, middle-office, and front-office departments that are commonly seen among family offices.

A big part of professionalizing various family office functions is the decision whether to outsource any of them – and certainly, many families are making the decision to hand off key components of their family office operations to specialized external providers. Annette and Levi talk about what it takes to architect an outsourcing relationship that both brings in world-class expertise and capabilities and provides the family with the control, quality and customization of services they often require.

Annette and Levi offer their practical tips and advice for family principals and leaders on how best to understand the middle-office and back-office functions that serve their family – and why it is important to do that in the first place.

Going back to the concept of architecting the family office for the long term, Annette and Levi provide some suggestions to families and their family office executives on how to build a resilient infrastructure for their family office – how do they decide what to own vs. rent, build vs. outsource.

Enjoy this informative dialog with two highly experienced operators and service providers in the UHNW wealth management and family office space.

Today, I'm especially honored to welcome Ted Rich, Chief Growth Officer for Rich Products, a family-owned food company with annual sales of over $6B and a market-leader in a number of food categories, including cakes, icings, pizza, appetizers, and specialty toppings. In this position, Ted leads company­wide demand-creation strategies to accelerate growth and expansion in priority markets and segments across the globe. He is also a member of Rich's Executive Team and Board of Directors where he serves on the Finance and Audit Committee.

In 2020, Ted established the Rich Family Council for the family-owned business where he serves as the council head. Since joining Rich's in 1995, Ted has held various associate and customer-facing roles, including Executive Vice President of Organizational Excellence, Senior Vice President of Customer Experience and Europe/Middle East region leader, Regional Sales Manager of Foodservice; Strategic Sourcing Leader of Procurement; and Vice President of Toppings and Icings in North America, to name just a few.

Before joining Rich's, Ted worked for the Seattle Supersonics NBA team as a sales manager and also held positions with North West Parent Publishing in Seattle and Travers-Schutte & Company Advertising in Buffalo, NY. He currently serves as the Vice Chair of the Education Policy Committee on the Culinary Institute of America's Board of Directors and supports the Institute's mission to provide the world's best professional culinary education. Ted and his family are family office members of FOX, and we are thrilled to have them as valued members of our FOX community.

We start with the amazing journey of the Rich family and the iconic company Ted's family has now owned and operated for 80 years. Ted shares the story and path of the family business and the broader family enterprise over the past 8 decades.

Governance is an evergreen topic among family enterprises and family offices, and certainly a frequent topic for families and advisors within the FOX community. Ted talks about his family's governance evolution, highlighting when formal governance became a necessity and how the family went about establishing these structures, both for the business and for the broader family enterprise.

One practical tool Ted recommends to fellow families and their multigenerational enterprises is planning forward. He describes the multi-year planning process and discipline his family has employed throughout their shared journey and outlines some of the specific steps, methods, and tools they have relied on to always have a long-term, forward-looking view of where the family enterprise is going.

The Rich family leadership has embraced the principle of inclusivity. Ted talks about how they have operationalized this belief in inclusivity and describes the various processes and structures that have been instrumental to bringing more family members into the journey and ensuring strong engagement with the rising generations.

Do not miss this exclusive and highly educational conversation with a distinguished family principal and leader of one of the most storied and successful family enterprises in America.

Today, I have the pleasure of speaking with Maura Harris, Founder of Maura Harris & Company, an operational due diligence (ODD) consulting boutique. With over 25 years of experience in alternative asset management, Maura has worked for premier asset managers, fund of funds, RIAs, and family offices. Her core services include Operational Due Diligence (ODD) Readiness, ODD Document Review, ODD Full Reviews, ODD Audit and ODD Verification, as well as add-on specialty due diligence.

Prior to working with private clients, Maura was the Head of Due Diligence at Bostwick Capital, a fund of funds, from 2016 to 2024. In addition, she provided consulting and advisory services for a broad range of firms including AITEC, a technology peer group, Centrl Inc., a fintech company digitizing investor questionnaires, Symphonic Leadership Partners, a change management advisory group, and Harness All Possibilities, a nonprofit helping individuals transform their value to meet the future of work. From 2006 to 2015, Maura developed and managed the operational due diligence program at The Permal Group. Permal was a global multi-strategy, multi-manager investing in hedge funds, private equity, and real assets. Prior to Permal, she worked in accounting, operations and due diligence at GAM Investments and Bank of America Alternative Group, as well as the private equity group at Prudential Financial.

In this episode, we discus Maura's core area of expertise – operational risk and due diligence (ODD) for family offices. She explains why this discipline is important and what families, family office executives, and family advisors should do to stay focused on in this specialized field of ODD.

Maura leads us through the different types of operational risks family offices need to understand and mitigate and outlines the various dimensions of ODD that she covers in her work with family offices.

One practical need and challenge for family offices is how to assess managers and vendors for operational risks. Maura talks about this need and how family office leaders should think about and manage these external risks that are affecting their operation.

Maura explains how family leaders and family office executives should think about the value of ODD and offers her tips on the best methods and tools to articulate, measure, and mitigate these operational risks.

Enjoy this highly instructional conversation with a deep expert in the ODD discipline as applied to family enterprises and family offices.

Today, it is my pleasure to speak with Brad Fisher, founder and Managing Partner of The Scalable Leadership Group, a firm that works with Growth Stage Company leaders to streamline their operations and accelerate their progress. Brad works with business leaders who want to unlock the long-term potential of their companies and their families. He speaks and writes about scalability, leadership, and family business matters. He recently published a book called Family Business Abundance.

Brad has devoted most of his career to entrepreneurship in the business-to-business, technology, healthcare, manufacturing, family business, and private equity investment arenas. He has built, acquired, and consulted with companies across a wide range of industries. Brad is a former council member of FOX, and former member of the FOX Advisory Board, and a true friend and frequent collaborator of the FOX team and our broader community.

Brad has dedicated much of his advisory work to the pursuit of scalability and helping businesses and families achieve their full potential. He talks about what scalability means, especially in the context of a family enterprise or a family office, and what are the accelerators and impediments to achieving scalability.

Brad has formulated the concept of "the second leap". He offers a definition of this concept for our audience and describes its significance in the growth and scalability journey of businesses, families, and family offices.

One practical tool Brad has developed is the "Six Scalabilities" framework. He describes the framework and its components, and shares his tips on how family businesses, family leaders, and family offices can use it to engineer their growth and evolution.

An important and practical metric Brad talks about is the "Leadership Leverage Ratio". He elaborates on how this KPI is defined and measured, and how leaders in the family or the family office can use it to advance the scalability of their organizations.

Do not miss this engaging conversation with a widely recognized long-time practitioner, thought leader, and advisor in the family office and family business space.

Today, I'm excited to speak with Chris Bull, Chief Executive Officer of Northern Jet, one of the nation's premier private aviation companies delivering personalized travel solutions for entrepreneurs, executives, and families across the United States. With more than two decades of experience in aviation leadership, Chris has guided Northern Jet through a period of significant growth and transformation — most notably leading the 2023 merger of SpeedBird and Northern Jet Management, which established the company as one of the largest independently owned private aviation providers in the country.

Under Chris's leadership, Northern Jet continues to set the standard for safety, reliability, and authentic client relationships, offering fractional ownership, jet management, and jet card programs designed to help clients make the most of their most valuable asset — time. Chris and his company, Northern Jet, are valued specialist advisor members of FOX and we are thrilled to have their expertise within our community.

There has been a lot of change and developments in the private aviation space, especially in the past few years, so we start with a quick overview of the space. Chris offers his definition of private aviation these days and describes the evergreen benefits that attract UHNW clients to fly private. He also outlines the most notable trends that have been reshaping this niche industry.

Chris then outlines the key options UHNW clients face and often must decide between, covering all the "4 lanes" of private aviation, as he defines them. He describes these different avenues and compares their pros and cons.

Chris provides a comprehensive overview of the different types of vendors and players who comprise the private aviation space, equipping our listeners with all they need to know about these distinct companies serving the private aviation space. He also outlines how his company's consultative model works in helping clients navigate the choices and decisions they face in this sector.

Finally, Chriss provides some practical tips and tools he recommends to families and family offices who are considering or are actively utilizing various private aviation services and operating models.

This is a highly instructive conversation with one of the top advisors and service providers in the private aviation industry specializing in solutions for UHNW individuals, enterprise families, and their family offices.

Today, I am pleased to speak with Pascal Köppel, Managing Director, Head of Investment Management and Chief Investment Officer at Vontobel Swiss Financial Advisers. Pascal and his teams are responsible for the discretionary portfolio management, selection of suitable investment vehicles and development of specific client solutions as well as the investment advisory mandates.

He joined UBS in 2004 as Head of Active Advisory in Zurich where he was responsible for the investing of CHF15bn in assets and managed a team of 40 investment specialists providing investment advisory services for clients worldwide. Prior to joining UBS, Pascal worked for a hedge fund company in Switzerland where his focus was on the selection of investment opportunities worldwide as well as structuring of investment vehicles.

An increasing number of UHNW individuals and successful families in the US are exploring global diversification strategies. Pascal explains why US wealth owners and their family offices are opting to custody and invest assets in other jurisdictions across the globe. Pascal's firm specializes in investing in Switzerland, but he talks about all the top jurisdictions UHNW families are choosing to invest in nowadays and describes their respective attractions.

Pascal helps us explore the practical applications and use cases UHNW investors are pursuing with their global diversification strategies. He describes the key motivations and objectives for wealthy clients who are moving assets to other global jurisdictions.

A key practical consideration for families and their family offices is the selection of a foreign broker. Pascal shares his views on what they need to look for in a foreign broker, including what certifications, designations, or other capabilities families need to be aware of and seek when they evaluate foreign brokers.

Enjoy this informative conversation with a leading expert in multi-jurisdictional investment advisory services for global UHNW clients.

This communication is for informational purposes only to discuss general market activity or industry trends and does not constitute an offer, invitation, or recommendation to invest in any strategy or security.

Today, it is my pleasure to speak with Jeffrey Croteau and Kate Dumas of Tide Cycle, a specialized firm that serves as the outsourced chief investment officer for large, ultra-high-net-worth families and individuals, providing customized investment solutions. Jeff is Founder and CIO of Tide Cycle, which he founded after a successful tenure at Prime Buchholz LLC and Mercer Investment Consulting.

With a background in mathematics, Jeff's investment journey began as an analyst and evolved into leadership, guiding families and institutions through major market events like the tech bubble, the financial crisis, and the Covid pandemic. He serves as a Board member of the Foundation for Seacoast Health, a member of the Dean's Advisory Council for the College of Science at Northeastern University, and coaches cycling at Portsmouth High School.

Kate is Chief of Staff and Deputy CIO at Tide Cycle. She joined the firm following a brief career pause to explore philanthropic pursuits. Kate was previously a Managing Principal and Consultant at Prime Buchholz LLC where she built successful investment programs for a variety of clients.

Prior to Prime Buchholz, Kate worked at Deutsche Bank AG in New York and Mellon Trust in Boston. She is a member of the Sustainability Advisory Board at the University of New Hampshire, the Finance Committee at the Southeast Land Trust, and the Boston Economic Club. Kate volunteers with Invest for Better and CFA? (Society) Boston to promote financial literacy.

Jeff and Kate, and their firm Tide Cycle, are valued Advisor members of FOX, and we are privileged to have their knowledge and expertise in our membership community.

One significant and growing tendency in the family office space is for wealth owners to consider and create virtual family offices. Jeff and Kate give an overview of the family office virtualization trend and describe the latest developments in this space.

As part of the virtualization trend, outsourcing the investment function is increasingly common among family offices. Jeff and Kate share their perspective on the evolution of the OCIO function and practice in recent years, explaining how the function is defined and how has it changed.

One major practical consideration for family offices is how to envision what to outsource and what to keep in-house. Jeff and Kate offer their tips for wealth owners and family office leaders on how to make this important and consequential decision.

Another piece of practical advice Jeff and Kate have for family office principals and executives is to consider the full investment function by analyzing the full value chain of activities and players. They talk about this important consideration and highlight how family office professionals can best accomplish that goal.

Do not miss this highly instructive conversation with two of the foremost leaders and practitioners in the OCIO space serving top UHNW families and their family offices.

Today, I am delighted to welcome Verónica Lajud del Valle, Founder of Stellar Educational Consulting and Creator of the Stellar Insight Method. Verónica works with UHNW families worldwide and helps them create homes and educational environments where their children don't just succeed but they flourish and make a deeper change.

Her approach weaves together structure and empathy, strategy and heart. She has trained at the historic Montessori institutes in Bergamo, Perugia, and Rome, diving deep into everything from psychomotor development to Edgar Morin's complex thinking to psychoanalysis.

This multidimensional perspective inspired her to create the Stellar Insight Method™, a framework that brings together Montessori wisdom, cutting-edge neuroscience, psychoanalytic understanding, and mindfulness practices. Verónica is a published author, international literary award winner, and certified yoga teacher. Verónica and her firm Stellar Educational Consulting are a Specialist Advisor member of FOX, and we are thankful to have her expertise within our membership community.

Verónica's work with children of wealthy families is extensive and innovative, and she tells our audience about the experience and challenges of children growing up in UHNW households. She talks about "the system" that exists for families to raise their children – a system that can either help or hinder families and children – and touches on the choice they face to either stay in or go outside the system.

One important practical consideration for parents is to learn to spot the early signs of behavioral issues. Verónica shares some of the "red flags" or behavioral indicators parents need to understand, interpret, and manage.

Verónica developed the Stellar Insight Method to equip parents and children with the tools to create an environment of mutual support, personalized learning, and emotional thriving. She describes this method in more detail and highlights other useful tools families can rely on, also providing a comparison between these tools and her method.

Enjoy this informative conversation with a true innovator and experienced practitioner in the field of early childhood education, engagement, and support for UHNW families.