Today, I’m excited to speak with Jennifer Laurence, Founder and President of Luxury Lifestyle Logistics, a luxury home management and hospitality consulting firm. Jennifer has 25 years of expertise in luxury hospitality and private estate management and is a certified Butler, a trained Protocol Officer, holds a Wine Sommelier certificate, and is currently writing her doctoral research study on estate management communication. Through her consultancy, Jennifer specializes in service assessments, staff training, and operational strategy, ensuring estates function with seamless precision.

We delve into the world of luxury estate management serving UHNW individuals and multigenerational families, and Jennifer provides an overview of the estate management sector and gives our listeners a sense of the scope of client needs and operational services that are common in this space.

One unique aspect of the estate management space is that the asset being managed also happens to be the home of the UHNW family clients. Jennifer talks about some of the common challenges and best practices in luxury estate management today.

We go over some of the practical tips Jennifer has for UHNW families and their family offices when it comes to managing their residential estates or considering the services of a professional estate manager. She also shares her insights on how families can protect against the risks that come with having a professionally managed luxury residence and describes how they can guard the family members’ privacy, safety, and personal space, while enjoying the benefits of professional estate management.

Enjoy this informative conversation with one of the foremost thought leaders and practitioners in the UHNW luxury estate management space.

Today, I have the pleasure of speaking with Volker Then, an independent Senior Impact Analyst who is launching a start-up company on Comprehensive Impact Measurement together with a coalition of impact partners. From 2022 to 2024, Volker was Founding Chief Executive Officer and Member of the Executive Board of Fondazione AIS (Advancing Impact and Sustainability) in Bologna. Earlier in his career, Volker was Executive Director of the Centre for Social Investment at Heidelberg University for 15 years and also served as Director Philanthropy and Foundations at the Bertelsmann Foundation. He is a former member of the Scientific Advisory Board of the OECD’s Global Action “Social and Solidarity Economy” and served on the National Advisory Board of the G7-Social Impact Investment Task Force.

Impact is a big word nowadays – maybe even a buzzword – and people in our space are using it broadly and frequently. But it’s not clear that everyone has a clear shared definition of the term. Volker provides his definition of “impact”, especially as it relates to enterprise families and the objectives they set for themselves with regard to fulfilling the purpose of their wealth and their family capital.

One of the greatest challenges, and opportunities, in the world of impact is the measurement of the effectiveness and outcomes of impact initiatives. Volker talks about the latest thinking and work that is being done in this area, especially the thought leadership and development he has been spearheading in his prior role at Fondazione AIS and now in his current venture.

Volker offers his tips and suggestions for enterprise families who are just starting or are early in their impact journey, focusing on what he recommends they do to get better educated and equipped to realize their impact ambitions.

He then turns to enterprise families who are more advanced and have a developed impact framework and strategy, sharing his advice on what they can do to further the reach and consequence of their impact programs and strategies.

Don’t miss this enlightening conversation with one of the foremost thought leaders in the realm of impact definition and measurement.

Today, I am delighted to welcome Chris Koenemann, a family advisor and coach specializing in spiritual coaching and accompaniment. Chris served as Prior and Cellarer of a monastery of 20+ monks that owned and operated a school and operated a parish, and prior to that Chris was a Catholic monk for seventeen years, including five years in Rome, and as a Catholic priest. He studied organizational design and worked in that field with PwC Consulting and IBM.

Of all the 5 capitals Jay Hughes defined, spiritual capital is probably still the least frequently discussed in our field. In this conversation, we focus entirely on this important and oft-neglected form of family capital. We start with a definition of define spiritual capital and how you Chris sees the importance of spirituality in today’s modern, technology-driven world.

Chris describes the reality today in the wealth management space, including how well spirituality is understood, appreciated, and incorporated in the work enterprise families undertake to manage their family capital holistically. He also talks about how well family advisors understand and engage in this field.

Chris has created a framework he calls “8 Conversations” for families to co-create a culture that sticks. He tells us about this framework, defining the 8 Conversations and showcasing how to apply them to help families in transition.

Helping families understand and develop their unique culture is at the heart of Chris’s work. He points to Harrison’s model of culture as a useful tool to achieve these objectives. He also shares his insights about the model and how he applies it with families.

Please enjoy this enlightening conversation with an expert and practitioner who spans both the technical and spiritual dimensions of building a strong family culture that lasts across generations.