Crisis Prevention in Dental Settings: Essential De-escalation Techniques for Hygienists (Ep 170)

Workplace violence in healthcare is reaching crisis levels – and dental hygienists aren't immune. Host Matt Crespin sits down with Jeff Schill, Vice President of Training at the Crisis Prevention Institute, to tackle a challenge many face but few discuss. With 81% of healthcare workers experiencing workplace violence in the past year, the need for de-escalation skills has never been more urgent. Jeff explains why poor communication fuels most crises and shares practical techniques like the power of breathing and allowing silence. This conversation delivers actionable strategies every dental professional can use immediately, whether in clinical practice or educational settings. Don't miss the downloadable resource with 10 quick tips for managing crisis situations.

Guest: Jeff Schill, Vice President of Training, Crisis Prevention Institute

Host: Matt Crespin, MPH, RDH, FADHA

Crisis Prevention Institute: https://www.crisisprevention.com;

Top 10 De-escalation Tips for Health Care Professionals: https://www.crisisprevention.com/library/health-care/top-10-de-escalation-tips-for-health-care;

ADHA Rebrands Podcast to "Hygiene Rising": https://www.adha.org/newsroom/adha-rebrands-podcast-to-hygiene-rising/