• Change That Binds with Vivian Phillips Husband, PhD

  • By: CX of M Radio
  • Podcast
Change That Binds with Vivian Phillips Husband, PhD By cover art

Change That Binds with Vivian Phillips Husband, PhD

By: CX of M Radio
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  • Summary

  • Welcome to the Change That Binds Podcast…where we spotlight customer-centered professionals and customer experience experts whose job it is to make best in class service experiences happen through change initiatives within service delivery channels. Whether you've just started your journey to creating best in class service experience or well on your way, you'll be inspired by insights from our guests on how to lead change that creates remarkable customer experiences.
    2022 CX of M Radio
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Episodes
  • Episode 01/22 - "Customer Experience and Change - Why Culture Matters"

    Episode 01/22 - "Customer Experience and Change - Why Culture Matters"
    Jan 31 2022

    In this episode I have the great fortune of talking with Diana Moses, a Business Development Leader and Customer Experience Strategist with Classic Disney training and cutting-edge global business consulting experience. In our discussion, Diana shares her beliefs about how effective leadership involves making dreams a reality for customers and employees which is essential for fostering a customer-centric culture. Whether you've just started your journey to creating best in class service experience or well on your way, you'll be inspired by Diana's insights on how she has navigated her career in CX.

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    31 mins
Management Economics
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