Episode 01/22 - "Customer Experience and Change - Why Culture Matters"

In this episode I have the great fortune of talking with Diana Moses, a Business Development Leader and Customer Experience Strategist with Classic Disney training and cutting-edge global business consulting experience. In our discussion, Diana shares her beliefs about how effective leadership involves making dreams a reality for customers and employees which is essential for fostering a customer-centric culture. Whether you've just started your journey to creating best in class service experience or well on your way, you'll be inspired by Diana's insights on how she has navigated her career in CX.