Care Home Management’s series of Care Show London special podcasts continues with an interview with Nicole Ridgwell, partner at law firm Lester Aldridge and a specialist in health and social care law.

She explains how increased enforcement activity by CQC, including around inquests, means care homes require robust legal support.

Nicole outlines how care providers have been affected by the difficult rollout of CQC’s Single Assessment Framework which has encountered issues with the framework design and its practical application, leading to rollback and delays.

She provides important advice for care homes as the sector waits for new documents to be published.

Nicole talks about the significant rise in enforcement action around inquests and why it is therefore crucial care homes have robust and clearly presented records.

Listen to all of our industry-leading podcasts here.

Podcast hosted by Steve Hemsley.

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Care Home Management is the UK's leading media brand for care home providers and managers.

In another special Care Show London podcast, Care Home Management’s publishing editor Steve Hemsley talks to Person Centred Software’s programme director, Care Intelligence, Ashleigh Dueker.

They discuss how the care sector is moving from instinct-based decision making to taking more evidence-based choices thanks to better use of data and benchmarking.

Ashleigh explains how the company will deliver a keynote speech and provide demonstrations of its IQ:careintelligence software solution at Care Show London.

She talks about how by using benchmarking, care leaders can see how their homes compare with similar providers on care quality, staffing, operations, and outcomes, rather than relying on assumptions.

PCS’s platform aggregates billions of data points entered by carers and transforms the information into anonymised benchmarks and actionable insights across different areas. These include operational performance, compliance and care outcomes.

Listen to real-life examples and how one key aim of IQ is to enable preventative, predictive care.

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Care Home Management is the UK's leading media brand for care home providers and managers.

As part of our series of Care Show London podcasts, we spoke to Lee Newton, business development director at specialist contract caterer White Oaks.

The company will be at the Care Show talking about how care homes and other senior living customers can benefit from its scale and buying power as part of Compass Group.

Lee explains how with right review and controls, care homes could see up to a 20% reduction in catering costs.

Lee explains how providers can benefit from White Oaks’ outsourced catering service and its in-house procurement support.

Listen to the podcast for top tips on how to deliver a great catering experience to residents while remaining focused on budgets, menu management and dealing with constant pressures from families and on staff.

Learn about White Oaks’ leading Procurement Plus offer as Lee argues that many providers need to see procurement as more than simply buying ingredients cheaply from wholesalers. It involves so much more, from nutrition, menu management and cost control to compliance.

Podcast hosted by Steve Hemsley

Listen to all our industry-leading podcasts here.

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Care Home Management is the UK's leading media brand for care home providers and managers.

For more than 25 years, Moneypenny has provided professional call answering services to care businesses. From new care enquiries to urgent messages, we make sure every caller feels listened to and reassured - freeing up your team to focus on delivering outstanding care.

Care Home Management is producing a series of special bitesize podcasts for companies exhibiting at Care Show London (April 29-30).

In this podcast we discuss the insights gained from supporting clients, families, and professionals around the clock which have been combined with industry research to create our new playbook: The Trust Factor: The CX Gap in Care explores the growing role customer experience plays in how care homes are chosen, trusted, and recommended.

The playbook will be exhibited at the Care Show in April.

In this podcast, Sarah Roberts, Moneypenny’s head of Health & Care, will talk through the report’s findings and how, while care quality remains paramount, first contact, response speed, communication clarity and cross-team consistency increasingly shape family confidence, often before care even begins.

Printed versions of the playbook will be available on the Moneypenny stand (G51) at the Care Show.

Podcast hosted by Steve Hemsley, CHM's publishing editor.

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Care Home Management is the UK's leading media brand for care home providers and managers.

In our latest industry-leading podcast, CoolCare’s commercial director Iain Corrigan explains how care homes can become more efficient and profitable if they implement the right software.

There are time and cost savings to be had if care homes choose software that has been specially developed for the care sector.

We discuss:

· How technology can improve daily operations, particularly in administration

· The potential efficiencies when manual tasks are easily automated

· How to build trust in new technology within the care setting

· How the CoolCare system addresses unique care-related issues that generic software does not

· How residents benefit from improved care staff morale when processes become more efficient

· Why automation is not about reducing staff, but improving care

Join Iain and host Steve Hemsley, Care Home Management’s publishing editor.

Listen to all our market-leading podcasts here.

Podcast kindly sponsored by Hendrix Training.

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Care Home Management is the UK's leading media brand for care home providers and managers.

Join our expert panel as we explore how Artificial Intelligence (AI) could impact care homes in 2026.

During the discussion we cover:

• Why it's important to de-mystify AI and remove the fear factor
• What are the business opportunities as well as the challenges?
• How do we get care homes to trust AI?
• How AI has the potential to drive preventative outcomes in care
• How AI is shaping the future of your tech stack
• How AI can improve residents' sleep and quality of life

Host Steve Hemsley is joined by Katie Thorn, director of innovation for the Digital Care Hub, Ally Cares ceo Thomas Tredinnick, Log my Care's ceo and Co-founder Sam Hussain, and Planday's chief product officer Pushpa Reddy.

Podcast is kindly sponsored by Hendrix Training.

Listen to all our industry-leading podcasts here.

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Care Home Management is the UK's leading media brand for care home providers and managers.

In a special podcast, Care Home Management magazine editor Ailsa Colquhoun talks to specialist food service provider apetito about how care homes can comply with the International Dysphagia Diet Standardisation Initiative (IDDSI).

The guests are apetito’s senior dietitian Rachel Sipaul and speech and language therapist and founder of Speakmore, Tracy Broadley Jackson.

The panel discusses:

• What exactly is Dysphagia and who is affected?
• Why care homes must be aware of IDDSI
• How IDDSI helps providers and residents
• The potential risks if care homes do not comply with the framework
• How to involve a resident's family
• The difficulties care homes face trying to comply
• The importance of training and raising awareness internally.

Tune in to all our industry-leading podcasts here.

Podcast kindly sponsored by Hendrix Training - providing actors to support care home in-house training and for training films.

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Care Home Management is the UK's leading media brand for care home providers and managers.

In our latest podcast, Care Home Management looks forward to the next Care Home Awards which celebrates its 10th anniversary in 2026.

This flagship event, of which Care Home Management is the media partner, is the perfect way for providers to reward themselves and their teams for best practice, and to boost their reputation locally.

Commercial director Helen Warrilow outlines:

• The benefits of entering
• How winning or being a finalist can boost reputation and occupancy
• New categories for 2026
• How to enter
• How to sponsor a category and enjoy discounted advertising with CHM
• News of the Awards Lunch on May 15 2026.

Tune in now to find out more about the Care Home Awards 2026.

Podcast hosted by Steve Hemsley and kindly sponsored by Hendrix Training.

Listen to all our industry-leading podcasts here.

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Care Home Management is the UK's leading media brand for care home providers and managers.