Heartline: Changemaking in Healthcare Podcast Por Andrea Austin MD arte de portada

Heartline: Changemaking in Healthcare

Heartline: Changemaking in Healthcare

De: Andrea Austin MD
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Welcome to "Heartline," a podcast dedicated to exploring the inspiring journeys and impactful work of healthcare changemakers leading the charge in transforming healthcare. Despite the United States spending more on healthcare than any other developed nation, key quality outcomes like life expectancy and maternal mortality lag behind. With over half of American physicians experiencing burnout, the challenges within the system are clear. Join us as we delve into the stories of patients, medical professionals, and other experts who defy the status quo. We’ll uncover the unique characteristics and experiences that propel them to be effective changemakers and the organizational factors that support change. Dr. Austin, host of the podcast, is an emergency physician with real-world experience with the dysfunction in the system. Along with working in the emergency department, she is a medical educator focusing on healthcare worker well-being and how innovative approaches like simulation can improve healthcare. In addition, she researches how we can accelerate changemakers in healthcare. Dr. Austin also uses coaching-informed thinking to unlock the potential of healthcare changemakers, and she will guide you through these narratives with insightful commentary and expert analyses. Through in-depth interviews and real-world examples, this podcast aims to inspire and equip the next generation to drive meaningful change in healthcare. Whether you're a physician, a medical student, or simply passionate about the future of healthcare, "Heartline" will offer valuable perspectives and actionable ideas to help you thrive in a challenging environment and contribute to improving our healthcare system. Seasons 1-4 focused on gender bias in the medical system and shared the uplifting stories of women and allies who stay true to their values, boundaries, and priorities, improving their career fulfillment and increasing their impact on healthcare. Season 5 will expand the guests beyond physicians and tackle issues beyond gender bias that impact healthcare. Tune in to the "Hearline" for a deep dive into healthcare transformation and be inspired by the changemakers making a real difference.© 2024 Heartline Ciencias Sociales Desarrollo Personal Enfermedades Físicas Higiene y Vida Saludable Éxito Personal
Episodios
  • Leading with Heart: Stephen Berkeley and Anne Boland on Transforming Healthcare Teams

    Leading with Heart: Stephen Berkeley and Anne Boland on Transforming Healthcare Teams
    Aug 12 2025
    What does it take to lead change in healthcare’s most challenging environments? In this episode, Dr. Andrea Austin connects with Stephen Berkeley, a healthcare administrator turned change facilitator, and Anne Boland, a coaching psychologist, to explore how leadership, self-awareness, and curiosity can reshape healthcare systems.Stephen shares his 35-year journey in healthcare administration, from Australia to India, and how a shift from self-focused to service-oriented leadership transformed his approach. Anne reflects on her privilege of coaching leaders who turn dysfunctional teams into thriving ones, emphasizing the power of listening and collaboration. Together, they discuss overcoming biases against administrators, the value of triads in leadership, and the importance of mindful exits when it’s time to move on.You’ll hear how they:Reframe healthcare administration as a service-driven role, not the “dark side”Use 360 evaluations and coaching to foster self-awareness and growthSupport leaders through mindful entry and exit strategiesInspire hope through their Forks in the Road podcast and retreats for healthcare professionalsIf you’re navigating leadership challenges or seeking ways to create meaningful change, this episode offers practical wisdom and inspiration.About the Guests“Clarity and harmony within me and around me. My body is a temple.” – Stephen Berkeley“I never know what’s really going on in the other person or the system.” – Anne BolandStephen Berkeley is a change facilitator and coach with over 35 years of leadership experience in healthcare across Australia, England, and India. A former healthcare administrator, he now helps leaders build capacity for change through curiosity and service-oriented leadership.📍 Connect with Stephen Website: flyntrok.com LinkedIn: linkedin.com/in/stephenberkeleyAnne Boland is a coaching psychologist working with healthcare, education, and professional services leaders. A former national director at EY Australia, she co-hosts the Forks in the Road podcast, sharing stories of leadership and transformation.📍Connect with AnneLinkedIn: linkedin.com/in/anne-boland-a9130312 📚 Resources + Mentions🔗 Forks in the Road Podcast🔗 The Fifth Discipline by Peter Senge🔗 Clear Leadership by Gervase Bushe🔗 The Brain That Changes Itself by Norman Doidge🔗 The Gifts of Imperfection by Brené Brown🔗 Recalibrate: Group Coaching for Physicians🔑 Top 3 Key TakeawaysLeadership is a specialty: Whether clinician or administrator, effective leadership requires curiosity, listening, and aligning values to serve others.Self-awareness drives change: Tools like 360 evaluations, when paired with coaching and trust, help leaders grow and transform teams.Mindful exits matter: Move toward opportunities that align with your purpose and values, not away from dysfunction.🩺 About the HostDr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the ShowHeartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart. 🎓 Upcoming Events & Opportunities🔥 ⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting in 2026, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports physicians in rediscovering mindfulness, meaning, and wholehearted practice. I'm an alum myself—this program transformed my career. Learn more and enroll here, and please share with colleagues who may benefit.•⁠ ⁠⁠⁠Women in Medicine Summit | Chicago, Sept 18–20, 2025⁠⁠FemInEM is leading a full day on Women’s Health. The Gala will be a can't-miss celebration of leadership and community.•⁠...
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    44 m
  • Advocacy That Works: How Dr. Scott Pasichow Is Reshaping Healthcare Policy

    Advocacy That Works: How Dr. Scott Pasichow Is Reshaping Healthcare Policy
    Aug 5 2025
    Ever wonder why healthcare policy feels like a maze? Or how one doctor can spark systemic change? In this episode of Heartline: Changemaking in Healthcare, Dr. Andrea Austin talks with Dr. Scott Pasichow, an assistant professor of emergency medicine at Rutgers New Jersey Medical School and a passionate advocate for equity and reform.Scott’s advocacy journey began with a personal realization: the inequities in family leave policies for residents. His push for fairer policies led to incremental changes at the ACGME and ABEM, ensuring better support for new parents. From testifying on EMS bills to representing ACEP in the AMA House of Delegates, Scott’s work spans mental health, burnout, and student loan burdens.You’ll hear how he:Turned a personal experience into a fight for equitable family leave policiesBuilds mission-driven teams by listening for dissent and fostering collaborationUses storytelling to make policy issues resonate with lawmakers and the publicFinds hope in the growing energy of physicians pushing for progressIf you’re frustrated by healthcare’s challenges or curious about advocacy, this episode offers practical insights and inspiration.About the Guest“The arc of history bends toward justice—but it takes people to pull on it.” – Dr. Scott PasichowDr. Scott Pasichow is an emergency physician, assistant professor at Rutgers New Jersey Medical School, and a relentless advocate for healthcare reform. A former board member of the Emergency Medicine Residents’ Association (EMRA) and current representative for ACEP in the AMA House of Delegates, Scott has testified on EMS and emergency medicine bills in multiple states. His work focuses on family leave equity, physician wellness, and protecting access to care. He lives in Maplewood, NJ, with his wife, two kids, two pit-mix dogs, and a growing New York Rangers collection.📍 Connect with Scott BlueSky: https://bsky.app/profile/spmd16.bsky.social📚 Resources + Mentions🔗 American Medical Association (AMA)🔗 American College of Emergency Physicians (ACEP)🔗 Tribal Leadership by Dave Logan, John King, and Halee Fischer-Wright🔗 ACGME Family Leave Policy🔑 Top 3 Key TakeawaysAdvocacy starts with listening: Building effective teams means understanding dissent and aligning on shared goals.Storytelling drives change: Data informs, but personal stories make policy issues relatable and actionable.Incremental wins matter: From family leave to Medicaid access, small steps build toward lasting impact.🩺 About the HostDr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the ShowHeartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart. 🎓 Upcoming Events & Opportunities🔥 ⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting in 2026, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports physicians in rediscovering mindfulness, meaning, and wholehearted practice. I'm an alum myself—this program transformed my career. Learn more and enroll here, and please share with colleagues who may benefit.•⁠ ⁠⁠⁠Women in Medicine Summit | Chicago, Sept 18–20, 2025⁠⁠FemInEM is leading a full day on Women’s Health. The Gala will be a can't-miss celebration of leadership and community.•⁠ ⁠⁠⁠AAWEP St. Lucia Retreat | March 5–8, 2026⁠⁠For women EM physicians. Sun, connection, and reflection in a stunning setting. Details coming soon via AAWEP.•⁠ ⁠⁠⁠Women Physicians European River Cruise | May 18–25, 2026⁠⁠A scenic and soulful journey from Amsterdam to Basel with an inspiring community.—-------------------------------🎧 ...
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    33 m
  • From Patient to Advocate: Kim Downey’s Mission to Stand Up for Doctors

    From Patient to Advocate: Kim Downey’s Mission to Stand Up for Doctors
    Jul 29 2025
    Healthcare’s broken system hurts patients and physicians, but collective action can heal it. In this episode of Heartline: Changemaking in Healthcare, I sit down with Kim Downey, a physical therapist, three-time cancer survivor, and Community Ambassador for Medicine Forward and the Dr. Lorna Breen Heroes Foundation. Kim shares her transformative journey—facing thyroid and breast cancer, multiple surgeries, and the loss of her radiation oncologist to suicide—which sparked her mission to found Stand Up for Doctors. She discusses how gratitude, like thank-you notes, fosters connection, and how patients can advocate for physicians to improve care. Kim highlights the need for a culture shift in medicine, starting in med school, and emphasizes leadership and self-leadership to navigate toxic environments. Her upcoming 2026 retreat in New York promises community and resilience-building.You’ll hear how to:· Use gratitude to bridge patient-physician divides.· Challenge limiting beliefs to find fulfilling work environments.· Build a culture of kindness and collective advocacy in healthcare.If you’re seeking hope amidst healthcare’s challenges, this episode offers actionable inspiration.About the Guest“If your goal is to change the world in one fell swoop, you will fail. But if you brighten the corner where you are, you will succeed.” – Kim DowneyKim Downey is a physical therapist, three-time cancer survivor, and passionate advocate for physician well-being. As Community Ambassador for Medicine Forward and the Dr. Lorna Breen Heroes Foundation, and founder of Stand Up for Doctors, she amplifies physicians’ voices through her YouTube channel, Substack, and book White Coats, Courageous Hearts. Her journey through thyroid and breast cancer, and the loss of her radiologist to suicide, fuels her mission to foster gratitude and systemic change in healthcare.📍 Learn more at standupfordoctors.org or connect on LinkedIn: https://www.linkedin.com/in/kim-downey-a9307b72/YouTube: https://www.youtube.com/@StandupforDoctors📚 Resources + Mentions🔗 https://www.youtube.com/@StandupforDoctors – YouTube Channel, Substack, standupfordoctors.org🔗 https://www.amazon.com/White-Coats-Courageous-Hearts- by Kim Downey and contributors🔗 Dr. Lorna Breen Heroes Foundation – drlornabreen.org🔗 Medicine Forward – medicineforward.org🔗 Healthcare Reinvention Collaborative – healthcarereinventioncollaborative.com🔗 From Hurting to Healing by Dr. Simon Craig🔗 Revenge of the Tipping Point by Malcolm Gladwell🔑 Top 3 Key Takeaways· Gratitude, like thank-you notes, builds patient-physician connection and supports well-being.· A culture of kindness, starting in med school, can transform healthcare’s toxic environments.· Collective advocacy—patients and physicians together—creates ripples of systemic change.🩺 About the HostDr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.💫 About the ShowHeartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.This isn’t about perfection. It’s about progress—with heart. 🎓 Upcoming Events & Opportunities🔥 ⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠Starting in 2026, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports physicians in rediscovering mindfulness, meaning, and wholehearted practice. I'm an alum myself—this program transformed my career. Learn more and enroll here.•⁠ ⁠⁠⁠Women in Medicine Summit | Chicago, Sept 18–20, 2025⁠⁠FemInEM is leading a full day on Women’s Health. The Gala will be a can't-miss celebration of leadership and community.•⁠ ⁠⁠⁠AAWEP St. Lucia Retreat | March 5–8, 2026⁠⁠For women ...
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    44 m
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