– How does the Matterport subscription price increase announced Tuesday, May 20, 2025 affect you? – If you are an existing Matterport customer, how can you delay the price increase for 12 months? – Are you charging for Hosting, Support and Maintenance? On this WGAN-TV Podcast -- on Wednesday, 21 May 2025 -- Guest Host Tom Sparks gives you an overview of the Matterport price increase and suggestions on how to delay the rate increase for 12 months and how to position recurring charges with your clients. [Tom is the Founder and CEO of ScanYourSpace, a division of Sparks Media Group]

Are you a Matterport Service Provider wondering: ✓ What if you have an emergency with your Matterport Pro3 tripod mount? ✓ What if your brass pin version of the Matterport Pro3 T-Mount fails? ✓ How can you fix the Matterport Pro3 T-Mount in the field—or what should you do next? Stay tuned! On this WGAN-TV Podcast on Thursday, 22 May 2025 (above), our WGAN-TV Podcast Guest Host is: ✓ Mike Vorce, Founder of MatterFix.io, Matterport-authorized repair center for the Pro3 Camera Our topic is: ✓ WGAN-TV | Matterport Pro3 T-Mount Adapter Teardown: Repair, Replace and Rebuild Mike gives a behind-the-scenes walkthrough of common damage scenarios for the Matterport Pro3 Camera and how to respond when your Matterport Pro3 Camera tripod adapter or core components fail—especially after a drop. What You’ll Learn ✓ T-Mount Troubleshooting and Emergency Workarounds 1. What to do if the brass pin on your Matterport Pro3 T-Mount adapter breaks in the field. 2. Signs of instability or clicking—and whether the H-drive is to blame. 3. How to isolate issues between your tripod, mount, and the Pro3 hardware. ✓ Inside the Most Common Repairs 1. What happens inside the Pro3 Camera when it's dropped. 2. How to detect chassis damage, bent housings, and V-drive issues. 3. Which internal modules (like the LIDAR and RGB sensor) are most vulnerable. ✓ Fast Repairs, OEM Parts, and Warranty Protection 1. What’s covered under warranty—and what’s not. 2. Typical out-of-warranty repair costs ($600–$1,200). 3. How to ship your camera in, get a quote, and receive a one-year warranty on repairs. ✓ Extended Warranty and Accident Protection Plans 1. How to combine cleaning, recalibration, and accident coverage. 2. What’s included in the $99, $199, and $299 service tiers. 3 Limitations of drop protection (e.g., excludes theft, fire, or loss). Why This Matters For Matterport Pro3 Camera owners, especially professional photographers and 3D capture providers: ✓ Understanding hardware risks helps minimize downtime ✓ Emergency response tips can save a shoot from failing ✓ Knowing how to quickly access expert repairs protects your investment ✓ Optional extended warranty and protection plans add peace of mind Among the Questions Mike Answers ✓ What’s the difference between in-warranty and out-of-warranty repairs? ✓ What signs indicate your chassis, H-drive, or V-drive are damaged? ✓ Is your camera still usable if the screen won’t power on—but the Wi-Fi works? ✓ How long does it take to get your camera back once it’s sent in? ✓ How can MatterFix.io help you plan for worst-case scenarios? Got Follow-Up Questions for Mike? ✓ Visit: www.MatterFix.io ✓ Email: info@MatterFix.io ✓ Post below ✓ Subscribe on YouTube: @MatterFix Thanks again to Mike Vorce of MatterFix.io for sharing expert insights! Best, Dan

✓ What’s inside a Matterport Pro3 Camera? ✓ How does a Matterport Pro3 Camera work? ✓ What if you hear a clicking sound coming from your Pro3? Stay tuned! On this WGAN-TV Podcast on Thursday, 15 May 2025 (above), our WGAN-TV Podcast Guest Host is: ✓ Mike Vorce, Founder of MatterFix.io, a Matterport-authorized service center for the Pro3 Camera Our topic is: WGAN-TV | Matterport Pro3 Camera: What’s Inside and How It Works Mike gives an inside look at the Matterport Pro3 Camera—from chassis to LiDAR—and explains how the camera components work together to create 3D data. He also covers what to look for if your camera is making unexpected sounds or not functioning properly. What You’ll Learn ✓ Key Internal Components of the Pro3 1. The role of the chassis, motherboard, battery box, and power board 2. Why GPS is built into the Pro3—and when it prevents scanning 3. What makes the Livox Mid-40 LiDAR module and V-drive essential for 3D accuracy ✓ Warning Signs and Common Failures 1. How a bent chassis disrupts LiDAR alignment 2. When a noisy or clicking V-drive signals bearing damage 3. Why clicking from the H-drive may require service—even if the camera still works ✓ Repair Process at MatterFix.io 1. What’s covered under warranty and what’s considered out-of-warranty 2. Simple shipping instructions and how to request a prepaid label 3. One-day turnaround and warranty on all repairs for one year ✓ Minimal Downtime, Maximum Reliability 1. How the modular design keeps parts working efficiently together 2. Why MatterFix.io’s shipping rates and support make service easy 3. What to do if your screen won’t power up—but the camera still broadcasts Wi-Fi Why This Matters If you rely on your Matterport Pro3 Camera for your business, understanding how it works—and what goes wrong when it’s damaged—helps you: ✓ Minimize downtime ✓ Avoid recurring damage ✓ Know when to send it in for repair ✓ Explain potential issues to your clients Among the Questions Mike Answers ✓ What happens inside the camera when it’s dropped? ✓ What causes unstable errors or motor clicking? ✓ How do LiDAR and V-drive work together to build 3D models? ✓ Can you keep using the camera if just one part seems off? ✓ How does MatterFix.io support fast, reliable repairs? Got Follow-Up Questions for Mike? ✓ Visit: www.MatterFix.io ✓ Email: info@MatterFix.io ✓ Post below ✓ Subscribe on YouTube: @MatterFix For all WGAN-TV Podcast episodes ✓ Visit: www.WGAN-TV.com ✓ Or search “WGAN-TV” in your favorite podcast app Thanks again to Mike Vorce of MatterFix.io for sharing his expertise! Best, Dan