– How does the Matterport subscription price increase announced Tuesday, May 20, 2025 affect you? – If you are an existing Matterport customer, how can you delay the price increase for 12 months? – Are you charging for Hosting, Support and Maintenance? On this WGAN-TV Podcast -- on Wednesday, 21 May 2025 -- Guest Host Tom Sparks gives you an overview of the Matterport price increase and suggestions on how to delay the rate increase for 12 months and how to position recurring charges with your clients. [Tom is the Founder and CEO of ScanYourSpace, a division of Sparks Media Group]

Are you a Matterport Service Provider wondering: ✓ What if you have an emergency with your Matterport Pro3 tripod mount? ✓ What if your brass pin version of the Matterport Pro3 T-Mount fails? ✓ How can you fix the Matterport Pro3 T-Mount in the field—or what should you do next? Stay tuned! On this WGAN-TV Podcast on Thursday, 22 May 2025 (above), our WGAN-TV Podcast Guest Host is: ✓ Mike Vorce, Founder of MatterFix.io, Matterport-authorized repair center for the Pro3 Camera Our topic is: ✓ WGAN-TV | Matterport Pro3 T-Mount Adapter Teardown: Repair, Replace and Rebuild Mike gives a behind-the-scenes walkthrough of common damage scenarios for the Matterport Pro3 Camera and how to respond when your Matterport Pro3 Camera tripod adapter or core components fail—especially after a drop. What You’ll Learn ✓ T-Mount Troubleshooting and Emergency Workarounds 1. What to do if the brass pin on your Matterport Pro3 T-Mount adapter breaks in the field. 2. Signs of instability or clicking—and whether the H-drive is to blame. 3. How to isolate issues between your tripod, mount, and the Pro3 hardware. ✓ Inside the Most Common Repairs 1. What happens inside the Pro3 Camera when it's dropped. 2. How to detect chassis damage, bent housings, and V-drive issues. 3. Which internal modules (like the LIDAR and RGB sensor) are most vulnerable. ✓ Fast Repairs, OEM Parts, and Warranty Protection 1. What’s covered under warranty—and what’s not. 2. Typical out-of-warranty repair costs ($600–$1,200). 3. How to ship your camera in, get a quote, and receive a one-year warranty on repairs. ✓ Extended Warranty and Accident Protection Plans 1. How to combine cleaning, recalibration, and accident coverage. 2. What’s included in the $99, $199, and $299 service tiers. 3 Limitations of drop protection (e.g., excludes theft, fire, or loss). Why This Matters For Matterport Pro3 Camera owners, especially professional photographers and 3D capture providers: ✓ Understanding hardware risks helps minimize downtime ✓ Emergency response tips can save a shoot from failing ✓ Knowing how to quickly access expert repairs protects your investment ✓ Optional extended warranty and protection plans add peace of mind Among the Questions Mike Answers ✓ What’s the difference between in-warranty and out-of-warranty repairs? ✓ What signs indicate your chassis, H-drive, or V-drive are damaged? ✓ Is your camera still usable if the screen won’t power on—but the Wi-Fi works? ✓ How long does it take to get your camera back once it’s sent in? ✓ How can MatterFix.io help you plan for worst-case scenarios? Got Follow-Up Questions for Mike? ✓ Visit: www.MatterFix.io ✓ Email: info@MatterFix.io ✓ Post below ✓ Subscribe on YouTube: @MatterFix Thanks again to Mike Vorce of MatterFix.io for sharing expert insights! Best, Dan

✓ What’s inside a Matterport Pro3 Camera? ✓ How does a Matterport Pro3 Camera work? ✓ What if you hear a clicking sound coming from your Pro3? Stay tuned! On this WGAN-TV Podcast on Thursday, 15 May 2025 (above), our WGAN-TV Podcast Guest Host is: ✓ Mike Vorce, Founder of MatterFix.io, a Matterport-authorized service center for the Pro3 Camera Our topic is: WGAN-TV | Matterport Pro3 Camera: What’s Inside and How It Works Mike gives an inside look at the Matterport Pro3 Camera—from chassis to LiDAR—and explains how the camera components work together to create 3D data. He also covers what to look for if your camera is making unexpected sounds or not functioning properly. What You’ll Learn ✓ Key Internal Components of the Pro3 1. The role of the chassis, motherboard, battery box, and power board 2. Why GPS is built into the Pro3—and when it prevents scanning 3. What makes the Livox Mid-40 LiDAR module and V-drive essential for 3D accuracy ✓ Warning Signs and Common Failures 1. How a bent chassis disrupts LiDAR alignment 2. When a noisy or clicking V-drive signals bearing damage 3. Why clicking from the H-drive may require service—even if the camera still works ✓ Repair Process at MatterFix.io 1. What’s covered under warranty and what’s considered out-of-warranty 2. Simple shipping instructions and how to request a prepaid label 3. One-day turnaround and warranty on all repairs for one year ✓ Minimal Downtime, Maximum Reliability 1. How the modular design keeps parts working efficiently together 2. Why MatterFix.io’s shipping rates and support make service easy 3. What to do if your screen won’t power up—but the camera still broadcasts Wi-Fi Why This Matters If you rely on your Matterport Pro3 Camera for your business, understanding how it works—and what goes wrong when it’s damaged—helps you: ✓ Minimize downtime ✓ Avoid recurring damage ✓ Know when to send it in for repair ✓ Explain potential issues to your clients Among the Questions Mike Answers ✓ What happens inside the camera when it’s dropped? ✓ What causes unstable errors or motor clicking? ✓ How do LiDAR and V-drive work together to build 3D models? ✓ Can you keep using the camera if just one part seems off? ✓ How does MatterFix.io support fast, reliable repairs? Got Follow-Up Questions for Mike? ✓ Visit: www.MatterFix.io ✓ Email: info@MatterFix.io ✓ Post below ✓ Subscribe on YouTube: @MatterFix For all WGAN-TV Podcast episodes ✓ Visit: www.WGAN-TV.com ✓ Or search “WGAN-TV” in your favorite podcast app Thanks again to Mike Vorce of MatterFix.io for sharing his expertise! Best, Dan

✓ Have you dropped your Matterport Pro3 Camera? ✓ What if your Matterport Pro3 Camera has a clicking noise? ✓ How much does it cost to repair a Matterport Pro3 Camera? Stay tuned! On this WGAN-TV Podcast on Wednesday, 14 May 2025 (above), our WGAN-TV Podcast Guest Host is: ✓ Mike Vorce, Founder of MatterFix.io, a Matterport-authorized service center for the Pro3 Camera Our topic is: WGAN-TV | Top 8 Most Common Matterport Pro3 Camera Repairs at MatterFix.io Mike breaks down the most frequent issues MatterFix.io sees with the Matterport Pro3 Camera—from damaged chassis and bent housings to clicking sounds and V-drive failures—plus how they diagnose and fix them. What You’ll Learn ✓ Most Common Damage Scenarios 1. The impact of dropping the Pro3 Camera—bent chassis, cracked housings, and misaligned internals 2. How a noisy or wobbly V-drive indicates internal damage 3. What a clicking sound during rotation could mean about the H-drive ✓ Diagnosing in the Field 1. How to test for T-Mount or tripod-related errors 2. Identifying H-drive vs. external mounting issues 3. What to do if your screen won't light up—but the camera still connects via Wi-Fi ✓ Repair Costs and Warranty Coverage 1. What’s covered under Matterport’s warranty—and what’s not 2. Common out-of-warranty repair costs ($600–$1,200) 3. How to bundle cleaning, recalibration, and a one-year drop protection plan for $299 ✓ MatterFix.io Services & Turnaround Time 1. One-day turnaround in most cases 2. One-year warranty on all repairs 3. Discounted shipping via prepaid labels Why This Matters If you own a Matterport Pro3 Camera, this WGAN-TV Podcast helps you: ✓ Identify repair needs before they worsen ✓ Understand your warranty options ✓ Prepare for quick and affordable repairs ✓ Minimize downtime with rapid turnaround Among the Questions Mike Answers ✓ What causes the “unstable” error? ✓ Is clicking always a reason to send the camera in? ✓ How do you test if your V-drive is damaged? ✓ When is it safe to continue scanning—and when should you stop? ✓ How does accident protection work? Got Follow-Up Questions for Mike? ✓ Visit: www.MatterFix.io ✓ Email: info@MatterFix.io ✓ Post below ✓ Subscribe on YouTube: @MatterFix For all WGAN-TV Podcast episodes ✓ Visit: www.WGAN-TV.com ✓ Or search “WGAN-TV” in your favorite podcast app Thanks again to Mike Vorce of MatterFix.io for sharing his expertise! Best, Dan

Are you wondering: ✓ How to use the Matterport Merge Tool? ✓ When to use Auto-Align vs. Manual Align? ✓ How long it takes to process the merged model? Stay tuned! On this WGAN-TV Podcast (above), our WGAN-TV Podcast Guest Host is: ✓ Tom Sparks, Founder and CEO of ScanYourSpace, a division of Sparks Media Group @ScanYourSpace Our topic is: ✓ WGAN-TV | Mastering Matterport Merge Tool (Beta): How to Combine Interior & Exterior Scans! Tom walks through how to merge two Matterport models: a scan of a Baskin-Robbins interior and a separate scan of the exterior plus 360s—using Matterport’s new Merge Tool (Beta) in Workshop. Watch as he demonstrates the step-by-step workflow, shares tips on alignment, and reveals the final results the next day. What You’ll Learn Here’s what we cover during this WGAN-TV Podcast: ✓ When and Why to Use the Merge Tool • Ideal use cases for merging separate scans (interior + exterior). • Why photographers may shoot spaces in separate sessions and need to merge. ✓ How the Merge Tool Works (Beta) • Step-by-step demo using Matterport Workshop. • When Auto-Align fails—and how to fix it manually. • Previewing, rotating, and positioning models for alignment. • What the processing stage involves and what to expect after submitting. ✓ Post-Merge Review & Lessons Learned • What worked well and what to watch for (e.g., 360º bubble limitations). • How entry and exit points between merged models may behave. • Importance of open pathways (like doors) for seamless navigation. ✓ Pro Tips for Success • Why you may want to trim the final model. • When not to expect perfect walk-through transitions. • Best practices for communicating merge limitations to clients. Why This Matters For Matterport Service Providers, the Merge Tool (Beta): ✓ Expands creative possibilities by combining separate captures ✓ Makes hybrid indoor/outdoor tours easier to deliver ✓ Saves time and adds value by connecting previously disconnected scans Among the Questions Tom Answers: ✓ Can you align outdoor and indoor scans if the door was closed? ✓ What are the limitations of 360º navigation in merged models? ✓ What happens to the original models after merging? ✓ How long does the merging process actually take? Got Follow-Up Questions for Tom? ✓ Visit: www.SparksMediaGroup.com ✓ Learn more: www.ScanYourSpace.com ✓ Post below in the We Get Around Network Forum ✓ Subscribe on YouTube: @SparksMediaGroup Best, Dan

WGAN-TV: Matterport Pro3 Camera-Understanding the Three T-Mount Adapters Summary for Matterport Service Providers Using a Pro3 Camera In this episode of the WGAN-TV Podcast, Matterport Pro3 expert Mike Vorce of MatterFix.io breaks down the key differences among the three known versions of the Matterport Pro3 T-Mount tripod adapters. He identifies two official versions—both with stainless steel pins—with the latest version distinguished by a flat section near the clasp. These are considered safe for regular use. However, Mike issues a strong warning about a third, unofficial version featuring a brass pin and internal screw prone to failure. This version, believed to be a beta unit that escaped destruction and is now circulating via sites like eBay, can jam inside the camera and potentially damage the mount or camera internals. Mike also provides practical guidance on identifying T-Mount issues in the field, including what to do if your mount is stuck or you encounter an “unstable” error during scanning. He explains how to assess mount tension, alignment, and grab-arm function, and even offers a basic adjustment tutorial using a T15 Torx tool. Importantly, he emphasizes proper seating of the mount to avoid scan errors or hardware damage. If problems persist, Mike recommends swapping out the T-Mount or tripod to isolate the issue—or reaching out to MatterFix.io for expert repair. For techs using or buying secondhand gear, this video is a must-watch to avoid costly downtime caused by a defective tripod adapter.

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Transcript in the We Get Around Network Forum:

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WGAN-TV-iGUIDE Releases Enhanced Premium Floor Plans: Furniture, Fixtures, Appliances, Objects and Cabinets

Are you an existing iGUIDE Service Provider wondering: ✓ What’s new with iGUIDE Premium Floor Plans? ✓ How furniture, fixtures, appliances, and cabinetry are now automatically included? ✓ How these enhancements help your clients better understand how a space “lives and flows”? Stay tuned! On this WGAN-TV Podcast 5 pm ET Wednesday, 7 May 2025 (above), our WGAN-TV Podcast Guest Host is: ✓ Tom Sparks, Founder and CEO of ScanYourSpace, a division of Sparks Media Group @ScanYourSpace Our topic is: WGAN-TV | iGUIDE Enhanced Premium Floor Plans: Now with Furniture, Fixtures, and More Tom demos how iGUIDE’s latest update to Premium Floor Plans brings a whole new level of visual storytelling to residential and commercial listings. What You’ll Learn Here’s what we cover during this WGAN-TV Podcast: ✓ Enhanced Visualization with Furniture and Objects 1. How iGUIDE Premium Floor Plans now display beds, sofas, tables, chairs—even garage cars and server racks. 2. Why showing real furniture in floor plans helps buyers understand scale, flow, and layout. ✓ What's Included – and What’s Not 1. The difference between iGUIDE’s Enhanced Floor Plans and virtual staging. 2. What objects are automatically shown (and which can be hidden). 3. How to request object edits (and what costs may apply). ✓ Agent Value and Buyer Confidence 1. How Enhanced Floor Plans help reduce buyer uncertainty and increase engagement. 2. Why floor plans with furniture may reduce “tire kickers” and increase serious buyer interest. ✓ Tools, Workflow, and Best Practices 1. Step-by-step demo of how to toggle objects on or off. 2. How to use iGUIDE’s Edit View to customize floor plan appearance for client preferences. 3. Tips on communicating the value of Enhanced Floor Plans to agents. Why This Matters For real estate photographers and iGUIDE Service Providers, these Enhanced Premium Floor Plans: ✓ Offer added value at no additional cost ✓ Improve client satisfaction and marketing effectiveness ✓ Make your services stand out in a competitive market Among the Questions Tom answers: ✓ What objects are currently supported — and what’s coming next? ✓ How does iGUIDE determine object placement in each scan? ✓ Can these enhancements be used in commercial, retail, or industrial properties too? ✓ How should photographers pitch this new feature to agents and brokers? Got Follow-Up Questions for Tom? ✓ Visit: www.SparksMediaGroup.com ✓ Learn more: www.ScanYourSpace.com ✓ Post below. ✓ Subscribe on YouTube: @SparksMediaGroup Best, Dan