• The Heart and Soul of Excellence

  • By: Tom Peters
  • Narrated by: Tom Peters
  • Length: 1 hr
  • 4.1 out of 5 stars (109 ratings)
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Publisher's Summary

The coauthor of In Search of Excellence offers practical insights on business, management, leadership, and success. This audio program covers listening to customers, noting symbols, circulating, motivating others, and striving for top-notch quality and service.
If you like this audiobook, download the rest of Tom Peters' business titles.
©1989 Tom Peters (P)2006 Random House Audio

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What listeners say about The Heart and Soul of Excellence

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  • Overall
    2 out of 5 stars

Not Impressed

This very short Tom Peters book was not at all impressive. The basic premise of the book is simple ideas can provide you with an inroad to excellence. Given the opportunity I would not have waisted one of my credits on this book.

6 people found this helpful

  • Overall
    2 out of 5 stars
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    3 out of 5 stars

Rather weak

What did you like best about The Heart and Soul of Excellence? What did you like least?

Good examples, but few and strong and not easily applicable to the diversity of jobs there are.

What did you like best about this story?

The examples.

Which scene was your favorite?

McDonalds and MBWA.

Was The Heart and Soul of Excellence worth the listening time?

Not really.

2 people found this helpful

  • Overall
    4 out of 5 stars

Practical and Concise

Practical and concise to make major changes for the better in your personal life, interpersonal relationships and business ventures.

  • Overall
    4 out of 5 stars

Good book, I enjoyed it.

Tom Peters really tries to capture and convey the spirit of being having a detailed to managing people, processes and results.

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    5 out of 5 stars
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    5 out of 5 stars
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    5 out of 5 stars

Great book.

This is a simple, crlear, powerfull an usefull book. This is a good and usefull reading.

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  • Overall
    4 out of 5 stars
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    4 out of 5 stars
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    4 out of 5 stars
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  • John-Paul Lane
  • 01-15-15

Distillation of ideas from In Search of Excellence

Would you recommend this audiobook to a friend? If so, why?

Yes, good summary of core ideas from In Search of Excellence. Managers should keep their eyes open and focus on the details (thousands and thousands of details) in order to engender a never ending question for total quality.

What other book might you compare The Heart and Soul of Excellence to, and why?

Jim Collins' many books (e.g. Built to Last, From Good to Great...) would be in a similar vein.

What does Tom Peters bring to the story that you wouldn’t experience if you had only read the book?

Tom conveys his passion for and deep belief in his message, namely that the search for excellence / quality is never ending, that it starts with the smallest step, that it requires intense focus on the small details and that it can start in any organisation...today!!!

Was this a book you wanted to listen to all in one sitting?

Yes, as it is a distillation of In Search of Excellence the book is only one hour long.

2 people found this helpful

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    3 out of 5 stars
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    3 out of 5 stars
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  • Kindle Customer
  • 08-25-18

Decent.

A decent book with a few good nuggets. There's nothing particularly ground breaking or life changing, but a well deliver message describing a hands on management approach.