
The Good Jobs Strategy
How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
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Narrado por:
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Tanya Eby
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De:
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Zeynep Ton
Almost one in four American working adults has a job that pays less than a living wage. Conventional wisdom says that’s how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, customers would have to pay more or companies would have to make less. But in The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind - with bad jobs - is a choice, not a necessity. Drawing on more than a decade of research, Ton shows how operational excellence enables companies to offer the lowest prices to customers while ensuring good jobs for their employees and superior results for their investors. Ton describes the elements of the good jobs strategy in a variety of successful companies around the world, including Southwest Airlines, UPS, Toyota, Zappos, and In-N-Out Burger. She focuses on four model retailers - Costco, Mercadona, Trader Joe's, and QuikTrip - to demonstrate the good jobs strategy at work and reveals four choices that have transformed these companies' high investment in workers into lower costs, higher profits, and greater customer satisfaction.
Full of surprising, counterintuitive insights, the audiobook answers questions such as: How can offering fewer products increase customer satisfaction? Why would having more employees than you need reduce costs and boost profits? How can companies simultaneously standardize work and empower employees? The Good Jobs Strategy outlines an invaluable blueprint for any organization that wants to pursue a sustainable competitive strategy in which everyone - employees, customers, and investors - wins.
©2014 Zeynep Ton (P)2013 Brilliance Audio, all rights reserved.Listeners also enjoyed...




















Fantastic book
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Interesting especially if you manage retail
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Not easy, but companies can be "good jobs" company
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Any additional comments?
Its is sound business. I you take good care of your people they take good care of your customers. As Stu Lenard said " marketing is a surrogate for poor customer service.great book
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For me personally, my take on it would be the focus on retail business which is not my line. It would have been great if it tackled a number of disciplines, yet this is the focus of the book and it is meant to be like this.
Great book and great knowledge
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Fantastic!
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Would you listen to The Good Jobs Strategy again? Why?
Yes. Good back ground and versed in multicultural ethics and practice.Who was your favorite character and why?
Toyota factory walk through was great.Which scene was your favorite?
Over all enlighteningDid you have an extreme reaction to this book? Did it make you laugh or cry?
It made me aware of how we as society with proper steps, strong management, and implementation of the Good jobs Strategy can improve our lives. Everyone would benefit from this.Any additional comments?
At times some topics seemed repetitive. I would point out with all the variations, strategy's, and multitude of examples this was hard to avoid. She did a good job of putting it all together. I enjoyed the narration as well.empowered Work Force
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Operating the company to a growing bottom line
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Great content but a little bit repetitive
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There are a lot of lessons to learn from these mega companies that are covered in detail within this book. But, for me, there was very little and I couldn't complete the book because I operate a small service based business and was hoping to get insight into growth strategies, but it's simply was not forthcoming.
Honestly, if you have a big business and are underperforming, you need this book. If you have a small services firm and are not in a retailworld, think deeply about what you are looking for from an book and that reflection will either lead you to or away from this book.
I'm not saying it's not good, just not relevant for the person not looking for exactly what this book addresses.
Good for Big Retailers
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