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Publisher's Summary

Almost one in four American working adults has a job that pays less than a living wage. Conventional wisdom says that’s how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, customers would have to pay more or companies would have to make less. But in The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind - with bad jobs - is a choice, not a necessity. Drawing on more than a decade of research, Ton shows how operational excellence enables companies to offer the lowest prices to customers while ensuring good jobs for their employees and superior results for their investors. Ton describes the elements of the good jobs strategy in a variety of successful companies around the world, including Southwest Airlines, UPS, Toyota, Zappos, and In-N-Out Burger. She focuses on four model retailers - Costco, Mercadona, Trader Joe's, and QuikTrip - to demonstrate the good jobs strategy at work and reveals four choices that have transformed these companies' high investment in workers into lower costs, higher profits, and greater customer satisfaction.

Full of surprising, counterintuitive insights, the audiobook answers questions such as: How can offering fewer products increase customer satisfaction? Why would having more employees than you need reduce costs and boost profits? How can companies simultaneously standardize work and empower employees? The Good Jobs Strategy outlines an invaluable blueprint for any organization that wants to pursue a sustainable competitive strategy in which everyone - employees, customers, and investors - wins.

©2014 Zeynep Ton (P)2013 Brilliance Audio, all rights reserved.

What listeners say about The Good Jobs Strategy

Average Customer Ratings
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  • Overall
    5 out of 5 stars
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    5 out of 5 stars

very inspiring and interesting point of view

great book I believe. even before I read it I implemented some of the techniques from my experience and they work. all manager and decision makers should read specially in developing countries if they want to move forward

1 person found this helpful

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Operating the company to a growing bottom line

Talks about how to use operations management strategies to turn the usual focus on cutting labor thin to bleed out profits to over staffing to build a happy, healthy, fully engaged work force that will drive profit growth.

1 person found this helpful

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    2 out of 5 stars
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Another research useless in field for me

Like most "business" books is mislabeled. It's not about business, it is written about, written to and aimed at corporations with at least hundreds of emps. I have about ten and couldn't benefit from this read.

2 people found this helpful

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Really insightful

Although it would be great an update with the recent world events.
Reading it makes me realize somethings that we get to live through everyday in our jobs as leaders. Great read.

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Good for Big Retailers

I am sure this book would have been fantastic for big retailers. Companies that employ hundreds if not thousands of staff, particularly if they are under performing and not achieving the profits they desire.

There are a lot of lessons to learn from these mega companies that are covered in detail within this book. But, for me, there was very little and I couldn't complete the book because I operate a small service based business and was hoping to get insight into growth strategies, but it's simply was not forthcoming.

Honestly, if you have a big business and are underperforming, you need this book. If you have a small services firm and are not in a retailworld, think deeply about what you are looking for from an book and that reflection will either lead you to or away from this book.

I'm not saying it's not good, just not relevant for the person not looking for exactly what this book addresses.

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Great content but a little bit repetitive

I think the ideas shared in this book are really valuable, but a little bit repetitive. Maybe these could be condensed a little bit.

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Fantastic!

Great view on how to improve performance on the long term and have people on the center of your strategy.

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Great book

This book very succinctly ties together so many concepts. The content is well researched and the concepts are laid out ver clearly.

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Understanding a unit of work

Well constructed argument for using your most important resources expressed in terms of ROI. The cost minimizing focus has limitations even in the traditional retail market and the analysis and prescription is supported by examples. This story of interdependence can be found in other areas of society as we struggle with the rules of the global marketplace. It is safe to summarize that every choice has a trade off and we are all better served if we take the time to think through the long run impact of the choices made for the good of the company. We may discover that the good of the company can be better served by an alternative strategy. That is the key. In the long run - what generates the highest value?

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Good message

Many of the concepts in this book are fairly common but are well packaged and clearly explained. I like the message and agree with the values that are emphasized.