Episodes

  • Dr. Tracy Brower: The Secret to Happiness at Work

    Dr. Tracy Brower: The Secret to Happiness at Work
    Sep 24 2024
    Happiness seems as elusive and subjective at work as empathy. But there is a link between the two, and we're going to get into that today! My guest is Dr. Tracy Brower, a PhD sociologist studying work-life fulfillment and happiness. Today we discuss what happiness at work means, how happiness is linked to empathy, and the research around what happy workplaces experience in terms of engagement, retention, and performance. Tracy shatters the myths of happiness as a constant state. While we can't "make people happy" we can create the conditions for happiness. She shares the five measurable conditions for happiness and we discuss the Paradox of Happiness, the benefits of post-traumatic growth, the current loneliness epidemic and the role workplace cultures can play, and the two important components of what it means to thrive. Tracy offers ways you can create connections as a leader - and you'll love the conversation near the end about how leaders don't have to take on all the responsibility for this in their culture by themselves! To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Tracy’s Big Five conditions for happiness are: Having a sense of purpose, Connection with other people, Opportunity for learning, growth and challenge, Performing really well, and Gratitude.Sometimes you will have to do work you don’t want to do. Your work won’t always be fulfilling. But that doesn’t mean your career or workplace cannot be nurturing, engaging, and fulfilling despite that work.Thriving always includes an element of striving. There are positive challenges, and positive growth that come out of difficult situations. "It's actually counterproductive to measure happiness by itself, and the more we think about happiness as its own end, the less likely we are to accomplish it, statistically." — Dr. Tracy Brower Episode References: The Empathy Edge episodesLogan Mallory: How a Culture of Gratitude Boosts Engagement and Mental HealthJamie Greenwood: Why Empathy for Others Starts with Compassion for YourselfShasta Nelson: Why Successful Leaders Encourage Work FriendshipsFrom Our Partner:Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse About Dr. Tracy Brower, VP Workplace Insights, SteelcaseDr. Tracy Brower is a PhD sociologist studying work-life fulfillment and happiness. She is the author of The Secrets to Happiness at Work and Bring Work to Life. She is the vice president of workplace insights with Steelcase and a senior contributor to Forbes and Fast Company. Her work has been translated into 22 languages, and you can find her on LinkedIn, X, Instagram, or at tracybrower.comConnect with Tracy Brower:Steelcase: www.Steelcase.com Website: https://tracybrower.com/ X: https://twitter.com/TracyBrower108 LinkedIn: https://www.linkedin.com/in/tracybrowerphd/ Instagram: https://www.instagram.com/tlb108/ Book: The Secrets To Happiness at Work Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaAchieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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    38 mins
  • Empathy Under Pressure: 2024 State of Workplace Empathy (Part 2) with Rae Shanahan

    Empathy Under Pressure: 2024 State of Workplace Empathy (Part 2) with Rae Shanahan
    Sep 19 2024
    Welcome to another special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate the new world of work.In today's episode, Part 2, A Gameplan for Putting Empathy into Action, Rae Shanahan and I focus on why empathy is hard to achieve when everyone thinks it's a good idea. We give examples of empathetic leadership - and behaviors that are the opposite of empathy. We dive into a study theme of accountability and the false belief that empathy and accountability are opposites. Rae shares what empathetic culture does for your organization, and gives examples of what employees deem to be empathetic company benefits. Finally, we revisit the three pillars Businesssolver discovered in their research and how to take action on each one. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Everything starts with awareness. We have a chance to impact the culture by focusing on the leaders.Understanding doesn’t mean endorsement. Empathy doesn't mean you agree or condone behavior or the decision. It means you are there for someone and factor in their point of view.It takes time to build up trust, especially in an environment where it hasn't been there before. "We are not a one-size-fits-all organization. Employees have different needs and different definitions of benefits depending on where they are in their life cycle." — Rae ShanahanEpisode References:Empathy Authenticity ChecklistThe Empathy DilemmaBrené Brown Short on EmpathyQBQ! The Question Behind the Question by John G. MillerJelly Roll - I Am Not OkayFrom Our Partner:Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edgeDiscover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulseAbout Rae Shanahan, Chief Strategy Officer, BusinessolverRae Shanahan is an experienced executive with a demonstrated history of working in the information technology and services industry. Known for her strong business development skills in coaching, sales, team building, and healthcare information technology and management, Rae brings a unique blend of strategic insight and empathetic leadership to the table. Her empathetic approach has been instrumental in nurturing the growth of Businessolver from 12 employees to over 1,700. Rae understands the importance of empathy in fostering a collaborative and innovative work environment, ensuring culture is always first. This perspective has guided her efforts as the current Chief Strategy Officer at Businessolver and her previous role as CEO of Innovation Works, where she supported the incubation of new business strategies and opportunities. Her initiatives, including the launch of Businessolver's Artificial Intelligence Engine, MyChoice Accounts and the Benefits Innovation Group, are all centered on delivering delight to clients and their employees, ensuring that everyone feels valued and heard.Connect with Businessolver & Rae Shanahan:Website: businessolver.comLinkedIn: linkedin.com/in/raeshanahanLinkedIn: linkedin.com/company/businessolverX: @BusinessolverInstagram: @BusinessolverFacebook: facebook.com/bsolver Connect with Maria:Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaAchieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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    35 mins
  • Michelle Hoover: Understanding First-Generation Professionals in Your Workplace

    Michelle Hoover: Understanding First-Generation Professionals in Your Workplace
    Sep 17 2024
    Hispanic. Women. Gay. Transgender. Neurodiverse. Black. All of these identities make up the rich mosaic of our workplaces. We know the data shows that diverse experiences drive better business decisions to identify unseen risks or opportunities, but have you considered this next group we talk about today - First Generation Professionals? This is a group that studies show exhibits a strong percentage of loyalty, motivation, and desire to pursue management positions. They should definitely be considered when looking at your talent pipeline.My guest today is Michelle Hoover. We talk about who FGPs are and why investing in them is a win for your company. Michelle shares a little about what makes them tick (especially given her own identity as an FGP) and why understanding this will help you practice empathy if you misunderstand certain behaviors. We discuss the difference between experience and identity, what holds FGPs back, how to practice conscious curiosity, and, specifically, what you can do to harness their potential to help your organization succeed. You will leave appreciating the power of acknowledging diverse groups in your organization through mentoring and ERGs, instead of seeing such diversity as a burden. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Confronting your fears is a great way to grow, evolve, transform, and gain confidence.Especially with first-generation professionals, their background, family, and upbringing influence them in the business world. That's something important we need to recognize in terms of being empathetic in the workplace.81% of first-generation college students cite financial stability as their reason for pursuing a college degree. They are motivated to achieve some level of financial success and stability.Many FGPs don’t know how to play the corporate games for promotion, they were never taught. Without empathy to see their side, leaders may see it as a lack of drive, proactivity, and initiative when that is far from the truth. "This is your leadership pipeline, and this helps with more early career retention strategies." — Michelle HooverFrom Our Partner:Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse About Michelle Hoover, Principal, Baem LeadershipMichelle Hoover is a leadership development strategist, advisor, and executive coach. A trusted thought partner to CEOs and business leaders, she has designed, delivered, and facilitated talent-development programs for more than 15,000 learners across five continents in her 19 years in leadership development. Michelle is the founder of Baem Leadership, a strategic consultancy that advises global corporations, mid-stage startups, and purpose-driven organizations on empowering and emboldening their leaders — especially First-Generation Professionals — to lead themselves and their teams more effectively.Connect with Michelle Hoover: Baem Leadership: https://www.baemleadership.com/ LinkedIn: https://www.linkedin.com/in/myhoover/ Instagram: https://www.instagram.com/baemleadership/ Newsletter: https://baemleadership.substack.com/ Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaAchieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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    45 mins
  • September Hot Take: It's Finally HERE!

    September Hot Take: It's Finally HERE!
    Sep 10 2024

    “For all the bold leaders embracing a more human-centered approach and performing at the highest levels, your choices impact and influence your colleagues, families, and communities, that's a win for us all.” This is just a small snippet from the dedication of The Empathy Dilemma which is out today! I am so excited to share this book with all of you who have been with me as listeners to this podcast and during this journey. Listen in to find out how you can get your hands on the book, whether one copy or hundreds of copies, and to find out more about how we can all get this book into the hands of a wider audience and spread the hopeful message of empathy to leaders everywhere. I hope you enjoy the book. I hope it is valuable for you and your team. I hope you implement some of the tactics and let me know how it goes! I’d love to hear from you.

    To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com


    Key Takeaways:

    • Once you embrace empathy and see another person's point of view, you can't unsee it.
    • If your favorite bookstore does not have The Empathy Dilemma, you can ask them to order it! It is widely available now everywhere books are sold.
    • To spark a movement of empathy in the workplace and a new paradigm for culture and work, please rate and review the book on Amazon and give an honest review, whether you thought it was just okay or you thought it was amazing - it will help spread the empathy movement further.

    "This book is for those leaders who want to embrace the new paradigm of leadership, but are struggling a little bit. I wanted to provide you some context, but also actionable strategies and tactics to shore up your foundation so that you can be empathetic with your teams while still expecting high performance, accountability, and results." — Maria Ross



    From Our Partner:

    Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge


    Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse


    Connect with Maria:

    Get the podcast and book: TheEmpathyEdge.com

    Learn more about Maria and her work: Red-Slice.com

    Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross

    Take my LinkedIn Learning Course! Leading with Empathy

    LinkedIn: Maria Ross

    Instagram: @redslicemaria

    X: @redslice

    Facebook: Red Slice

    Threads: @redslicemaria



    Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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    14 mins
  • Dr. Yosi Amram: How Spiritual Intelligence Makes You a Better Leader

    Dr. Yosi Amram: How Spiritual Intelligence Makes You a Better Leader
    Sep 3 2024
    Today, I have a wonderful conversation with Dr. Yosi Amram, author of Spiritually Intelligent Leaders: How to Inspire by Being Inspired. We talk about what spiritual intelligence is and how it compares to emotional intelligence, how it is not limited to a religious doctrine or even a spiritual belief in God, and how it contributes to effective leadership and high-performing teams. We talk about why command and control leadership can work in battle but not so well elsewhere, the first step to develop and deepen your spiritual intelligence, and its role in an AI-powered world. You will love the insights shared and may look at your own leadership style in a whole new way. To access the episode transcript, please click on the episode title at TheEmpathyEdge.comKey Takeaways:While emotional intelligence and spiritual intelligence are complementary, they are two distinct things.Spiritual intelligence transcends specific religions, spiritual experiences, and spiritual beliefs.Empathy is crucial to build teams no matter the type of leader you are. In battle, you need a certain level of command and control, but when you’re not in battle you need that empathy and connection.Our bodies are energy. Because of that, we are connected to the sun. We are connected to life. We are connected to everything. "Spiritual intelligence becomes more important for us as humans, as more and more of the things about our life and jobs could be mechanized or taken over by AI." — Dr. Yosi Amram Episode References:Atomic Habits by James ClearHow Leaders Inspire: Cracking the Code by Bain & Company: bain.com/insights/how-leaders-inspire-cracking-the-codeThe Empathy Edge episodes:Amer Kaissi: Humbitious Leadership Equals SuccessSusan Hunt Stevens: The ROI of Psychological SafetyMichelle Sherman: Why The Most Successful Leaders Combine Resilience With ImaginationDr. Michelle Zhou: Empathic AI is Real and It’s Here - But We Need Everyone Involved!From Our Partner:Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: businessolver.com/edgeDiscover more valuable content from Businessolver on The Benefits Pulse vodcast: businessolver.com/benefits-pulseAbout Yosi Amram, Author, Psychologist, CEO CoachYosi Amram, Ph.D., is a distinguished psychologist, an executive coach catering to CEOs, entrepreneurs, and other influential leaders, and a pioneer researcher in the field of spiritual intelligence. Holding an MBA from Harvard University and a Ph.D. from Sofia University in Clinical Transpersonal Psychology, Dr. Amram is committed to enabling individuals to unlock their potential through spiritual intelligence, which is a profound connection to the core of one’s existence that enriches their overall functioning, improves their effectiveness, and enhances their wellbeing.Dr. Amram is the author of Spiritually Intelligent Leadership: How to Inspire by Being Inspired, which offers a compelling roadmap that equips leaders with the means to connect with the true source of their authentic power and presence deep within themselves. By utilizing Dr. Amram’s modern integrative methods and practical applications, readers will transform their leadership, and build, manage, and inspire high-performing teams.Connect with Yosi Amram:Website: YosiAmram.netLinkedIn: linkedin.com/in/yosiamramFacebook: facebook.com/yosi.amram.7Book: Spiritually Intelligent Leadership: How to Inspire by Being Inspiredamazon.com/Spiritually-Intelligent-Leadership-Inspire-Inspired/dp/1960583697Join the community and discover what empathy can do for you: red-slice.comConnect with Maria:Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaAchieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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    42 mins
  • Markus van Alphen: Observational Listening and Being an Excellent Leader

    Markus van Alphen: Observational Listening and Being an Excellent Leader
    Aug 27 2024
    What makes an excellent leader? Today my guest shares why he believes that leaders who develop their empathy and emotional intelligence are not just better leaders – they become excellent leaders. An excellent leader looks after their own wellbeing by looking after the wellbeing of the people they lead. Markus van Alphen is a leadership psychologist, author, teacher, trainer, organizational consultant, counselor and restorative practitioner. Today, Markus and I talk about what a leadership psychologist does, what is observational listening, and how it enables leaders to be more empathetic to create psychological safety, reduce burnout, and increase engagement. He shares what makes an excellent leader - and how they never need to motivate anyone! We chat about why leadership is not viewed as a standalone skill, the link between leadership excellence and corporate social responsibility, the impact of toxic leadership on your bottom line, and how to really change a culture by starting with yourself as a role model. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Your shareholders are stakeholders, but they are only one of the stakeholders. Make sure you consider all of your stakeholders in your leadership practices. People often struggle in conversations because they’re too often in their heads and trying to plan the conversation within themselves, not participate in the conversation. As the leader, you do not always have to have (or give) the answer to every question. Encourage collaboration in your team by demonstrating that with them. This will help to empower them and help your team learn the skills to solve the next challenges going forward. "People are always motivated. I don't even believe that you, as a leader, need to motivate your people. I believe it's about finding out what motivates them." — Markus van AlphenEpisode References: Markus' free course form The Excellent Leadership series: https://excellent-leader.com/start-the-free-course-straightaway/The Empathy Edge: Colin Hunter: Disruptive Leadership and Being More Wrong: https://red-slice.com/the-empathy-edge/colin-hunter-disruptive-leadership-and-being-more-wrong/ From Our Partner (keep through 1/31/25):Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edge Discover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulse About Markus van Alphen, Director, Excellent LeaderMarkus is a leadership psychologist, author, teacher, trainer, organizational consultant, counselor and restorative practitioner. He is an authority on empathy, emotional intelligence, and well-being. Markus has a master's degree in Psychology from the University of Amsterdam and a degree in Electrical and Electronic Engineering from the University of Cape Town. As a thought leader, he introduces the term Observational Listening, a theme he has written several books about, including The Excellent Leader and The More Excellent Leader.Connect with Markus van Alphen:Bureau the Excellent Organisation: https://Excellent-Leader.com X: https://twitter.com/MarkusvanAlphen LinkedIn: https://www.linkedin.com/in/markusvanalphen/ Join the community and discover what empathy can do for you: http://red-slice.comPRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! https://bit.ly/TEDSpecialPresale Offer ends August 27, 2024! Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaAchieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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    34 mins
  • Kristine Scott: How to Resolve Conflict with Angry Customers or Colleagues

    Kristine Scott: How to Resolve Conflict with Angry Customers or Colleagues
    Aug 20 2024
    According to a CPP global human capital study, 89% of employees let their conflicts with co-workers escalate. My guest today, Kristine Scott, is out to build a future where the energy of conflict gets harnessed to create pro-social change, not division.Kristine shares how she got into this work of coaching teams on how to resolve conflict and what she learned from young people on the street dealing with conflict effectively. We talk about why most of us prefer to avoid conflict and the false narrative we tell ourselves about our ability to emotionally connect. Kristine offers a 3-step formula for resolving conflict and gives examples of it in action. We also discuss how self-awareness and self-reflection are the keys to effectively handling conflict while also protecting your own mental health. To access the episode transcript, please click on the episode title at TheEmpathyEdge.comKey Takeaways:Most people prefer to avoid conflict because they think they’re bad at it. We are more likely to remember the times we failed at conflict resolution, not the times we handled it successfully.If there’s something that regularly gets under your skin, take a deeper look. Understand whether it is the action that is bothering you, or if it is what that action represents that is a trigger.Supervisors assume the conflict is repaired more often than it is, which can lead to performance issues and tension within the organization.Conflict often arises because people don’t feel heard. You can’t always solve the problem, but you can always listen with empathy and help them understand that they’re heard."We all have our weak points about the things that really get under our skin, and we lose all objectivity. We can work on that old stuff. We can get support, do a little therapy, and come back to not be so reactive." — Kristine Scott Episode References:Jay Baer: How Empathy Gets Your Customers TalkingFrom Our Partner:Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: businessolver.com/edgeDiscover more valuable content from Businessolver on The Benefits Pulse vodcast: businessolver.com/benefits-pulseAbout Kristine Scott, Chief Trainer, Seattle Conflict ResolutionKristine Scott is the founder and chief trainer for Seattle Conflict Resolution. She has taken over 20 years of lessons from high-incident social service settings and distilled truths and techniques in non-violent conflict response. What began as training for staff and volunteers became so popular she was sought out by hotels, doctors' offices, and others. She founded the company in 2018 and is now the go-to trainer for Seattle Space Needle and Seattle Farmers Markets. Her customers return because she helps them use conflict to build loyalty through compassionate boundary setting.As of 2024, Ms. Scott has trained over 37,000 people. She promotes a future where the energy of conflict gets harnessed to create pro-social change, not division. In addition to being a trainer, Kristine is also a regular podcast guest, and media source (USA Today).Connect with Kristine:Seattle Conflict Resolution: seattleconflictresolution.comLinkedIn: linkedin.com/in/kristinemariescottCourse for Customer Service professionals; Angry Customers, Happy Resolutions available at seattleconflictresolution.comJoin the community and discover what empathy can do for you: red-slice.comPRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024! Connect with Maria:Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaAchieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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    40 mins
  • Empathy Under Pressure: 2024 State of Workplace Empathy (Part 1) with Rae Shanahan

    Empathy Under Pressure: 2024 State of Workplace Empathy (Part 1) with Rae Shanahan
    Aug 15 2024
    Welcome to a special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate the new world of work.Today, I'm honored to discuss Part 1 of Businessolver's 9th annual State of Workplace Empathy study, Empathy Under Pressure, with Businessolver's chief strategy officer, Rae Shanahan. We focus on laying out the context of the mental health and workplace toxicity findings, what CEOs are currently feeling, and the stigmas and barriers to empathy in the workplace. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:50% of employees cited a mental health issue in the past year, and the report details about 65% of Gen Z cited a mental health issue, nearly twice the amount of Baby Boomers.If we want to achieve our goals as a team, we cannot leave our humanity outside of the office.Hold your ideas lightly. Things change and, when they do and you’re given new data, it’s okay to change your mind.While being nice is great, you can’t “nice” your way to empathy. "Stigmas create a fear-based environment, and people cannot bring their best selves if they’re in an environment of fear." — Rae Shanahan From Our Partner:Download the 2024 Ninth Annual State of Workplace Empathy study from Businessolver: www.businessolver.com/edgeDiscover more valuable content from Businessolver on The Benefits Pulse vodcast: www.businessolver.com/benefits-pulseAbout Rae Shanahan, Chief Strategy Officer, BusinessolverRae Shanahan is an experienced executive with a demonstrated history of working in the information technology and services industry. Known for her strong business development skills in coaching, sales, team building, and healthcare information technology and management, Rae brings a unique blend of strategic insight and empathetic leadership to the table. Her empathetic approach has been instrumental in nurturing the growth of Businessolver from a dozen employees to over 1,700. Rae understands the importance of empathy in fostering a collaborative and innovative work environment, ensuring culture is always first. This perspective has guided her efforts as the current Chief Strategy Officer at Businessolver and her previous role as CEO of Innovation Works, where she supported the incubation of new business strategies and opportunities. Her initiatives, including the launch of Businessolver's Artificial Intelligence Engine, MyChoice Accounts and the Benefits Innovation Group, are all centered on delivering delight to clients and their employees, ensuring that everyone feels valued and heard.Connect with Businessolver and Rae Shanahan:Businessolver: businessolver.comLinkedIn: linkedin.com/in/raeshanahanLinkedIn: linkedin.com/company/businessolverTwitter: @BusinessolverInstagram: @BusinessolverFacebook: facebook.com/bsolverJoin the community and discover what empathy can do for you: red-slice.comPRE-SALE SPECIAL! Pre-order 1 to 99 copies of Maria's new book, The Empathy Dilemma for your leaders, exec team, (or yourself?!) and GET 30%! bit.ly/TEDSpecialPresale Offer ends August 27, 2024! Connect with Maria:Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemariaAchieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge
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    30 mins