The Empathy Edge Podcast Por Maria Ross arte de portada

The Empathy Edge

The Empathy Edge

De: Maria Ross
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation, engagement, and bottom-line results. You’ll walk away with actionable strategies to amplify your impact, and learn how compassionate business tactics can transform your organization from the inside out. The Empathy Edge podcast provides a quick dose of motivation, wisdom, and practical actions that executive leaders, entrepreneurs and changemakers can use right now. Ready to infuse YOUR organization with more empathy? Tune in to learn why cash flow, creativity, and compassion are not mutually exclusive.

2020-2026 Maria Ross Ciencias Sociales Desarrollo Personal Economía Marketing Marketing y Ventas Relaciones Éxito Personal
Episodios
  • Dr. Joel Pérez: Becoming an Exceptional Leader Through Cultural Humility

    Dr. Joel Pérez: Becoming an Exceptional Leader Through Cultural Humility
    Apr 7 2026
    Teams today are more diverse than ever—and within that diversity lies the potential to unlock innovation, performance, and belonging. But only if leaders practice cultural humility. It’s not just about competence or checking boxes; it’s about fostering safety, trust, and transformation.Dr. Joel Pérez equips leaders to navigate today’s instability with empathy and authenticity. He has partnered for decades with national nonprofits, corporations, and higher education institutions to deliver keynotes, workshops, and strategic consulting that inspire action and lasting change.In this conversation, we unpack what cultural humility really means, how leaders can move beyond cultural competence, how cultural humility can help you navigate the instability of today's market and world, why he wrote Dear White Leader, and how organizations can leverage diversity to create lasting impact and stronger results.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…How to develop a posture of cultural humility, no matter your background. Understanding the difference between cultural competency and cultural humility. Raising the bar as a leader from effective to exceptional.Curiosity is the key to achieving your goals.The three things that are necessary to move from cultural competency to cultural humility are."Cultural humility allows you to navigate the complexity that comes with developing organizations with a strong sense of belonging and psychological safety." — Dr. Joel Pérez Episode References: Book: Dear White Leader: How to Achieve Organizational Excellence through Cultural Humility: dearwhiteleader.comTerry Cross Cultural Competence ResearchJanet HelmsSeek: How Curiosity Can Transform Your Life and Change the World by Scott ShigeokaEEP Episode: Amer Kaissi: Humbitious Leadership Equals SuccessAbout Dr. Joel Pérez, Executive Coach and Author of Dear White Leader:Dr. Joel Pérez is an executive and leadership coach, speaker, and consultant who helps leaders and organizations create inclusive cultures through the practice of cultural humility. As founder of Apoyo Coaching and Consulting, LLC and a Professional Certified Coach with the International Coaching Federation (ICF), he specializes in identity-conscious leadership, career transitions, and DEIB strategy. A Gallup Certified Strengths Coach, Qualified Administrator for the Intercultural Development Inventory (IDI), and certified LEGO® SERIOUS PLAY® facilitator, Joel draws on more than 20+ years of leadership experience in higher education to guide clients through meaningful transformation.He is the author of Dear White Leader: How to Achieve Organizational Excellence through Cultural Humility, which received the Silver Medal for Best New Voice – Nonfiction from the Independent Book Publishers Association. Joel has partnered with national nonprofits, corporations, and higher education institutions to deliver keynotes, workshops, and strategic consulting that inspire action and lasting change. His work moves organizations toward creating a sense of belonging and the psychological safety to meet their goals. Joel holds a doctorate in higher education administration from Claremont Graduate University. Outside of work, he enjoys life with his wife of over 28 years, their four children, cheering on the Los Angeles Dodgers, and watching movies.Connect with Dr. Joel Pérez: Apoyo Coaching and Consulting: apoyocoaching.com LinkedIn: linkedin.com/in/joelperezphd Instagram: apoyocoaching01 Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    43 m
  • Ashley Jones: How to Courageously Lead and Support Through Grief

    Ashley Jones: How to Courageously Lead and Support Through Grief
    Mar 31 2026
    Some conversations linger long after the recording stops; the conversations that deepen your humanity and reshape how you think about leadership. This episode is one of those conversations.Ashley Jones knows grief in its most devastating form. When her daughter Skylar died from a terminal illness just before her second birthday, Ashley was thrust into a darkness no parent should ever face. But through that unimaginable loss, she discovered a calling: helping people heal in grief.Today, Ashley shares her personal story and what her healing journey revealed about grace, resilience, and the power of community. We discuss the four survival reactions to trauma - fight, flight, freeze, and fawn - and how these can manifest. We also dive into the relationship between trauma and grief and how leaders can support those around them during these times.Trigger warning: In this episode, we both talk about experiences with sexual assault.Ashley shared incredibly valuable tips and resources to help you become a more trauma-informed leader and support your team to their fullest potential.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Ashley’s personal story and what her healing journey revealed about grace, resilience, and the power of community.How leadership is evolving to become more deeply human—and the distance we still need to travel.Why grief is a universal leadership issue, and what it asks of us.The two fundamental needs people have after experiencing grief or trauma, and how to meet them.The four survival reactions to trauma that leaders need to understand.Why not all grief is traumatic, but all trauma includes grief, and what that means for how we support people."It's really about choosing love regardless of the situation, regardless of the people involved. To show up and say, ‘What is the best way I can love myself and others right now in this moment?’" — Ashley Jones Episode References:How Can I Love You Better: howcaniloveyoubetter.comThe Empathy Edge:Stephanie Sarazin: What Is Ambiguous Grief and How To Show UpRon Gura: How Technology Helps People Navigate Grief and LossKatharine Manning: How Trauma Impacts Performance – and What Smart Leaders Can DoAbout Ashley Jones, Founder, Momento Foundation:Ashley was thrust into the depths of grief when her daughter, Skylar, died from a terminal illness just before her 2nd birthday. Her unique experience through darkness and healing led her to create the Momento Foundation (formerly Love Not Lost), a nonprofit on a mission to help people heal in grief. Known for creating innovative tools, new resources, and meaningful solutions for navigating grief, Ashley provides individuals and organizations with tangible help to better support themselves and each other through trauma and loss. She’s a sought-after TEDx & keynote speaker, author, and passionate plant mom.Connect with Ashley:Momento Foundation: momentofoundation.orgAuthor Site: www.ashleynicolejones.comBook: When You Can't See the LightLinkedIn: linkedin.com/in/ashleynicolejonesFacebook: facebook.com/momentofoundationInstagram: instagram.com/momentofoundationMomento Community: momento. impact.app Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a LeaderLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    42 m
  • Conny Kalcher: How Zurich is Making Empathy Pay Off by Closing the Gap

    Conny Kalcher: How Zurich is Making Empathy Pay Off by Closing the Gap
    Mar 24 2026
    For years, empathy was treated as a business nice-to-have—important, but secondary to speed, scale, and efficiency. The data now tells a very different story.In this conversation, Maria and Conny, the Chief Customer Officer at Zurich Insurance Group, dive into Zurich’s new global study, Addressing the Empathy Gap, which surveyed more than 11,000 consumers across 11 markets. The findings are striking: 79% of consumers say empathy matters more than any other factor, and 43% have left a brand due to a lack of empathy. This isn’t theoretical; it’s revenue walking out the door.Conny shares how Zurich is closing that gap by treating empathy as a learnable skill. She shares practical first steps organizations can take, starting right where they are. We also explore Zurich’s philosophy of AI with a human touch - using technology to augment human connection, not replace it.This is a conversation about moving from transactional payer to trusted partner—and why, in an industry ripe for disruption, empathy is quickly becoming a competitive advantage.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Why customers are leaving brands due to a lack of connection and empathy.How to make AI work for your organization, without trying to replace human connections.How to create trusted relationships and partnerships and maintain them for long-term success. The power of the NRR - Net Revenue Retention - metric. "We started out with the starting point that empathy can be taught, and if people get the right tools, they will also do the right thing. So we can de-learn practices you've had over the years, and you can bring new aspects into them." — Conny Kalcher Episode References: Zurich's 2025 Report: Addressing the Empathy Gap: https://www.zurich.com/sustainability/customers/empathy-reportThe Empathy Edge podcast: Anna Liotta: Understanding Generational CodesAbout Conny Kalcher: Chief Customer Officer at Zurich Insurance Group:Conny Kalcher is Chief Customer Officer at Zurich Insurance Group and a global leader in customer experience with a reputation for embedding empathy into business strategy to drive long-term business success. She is a founding partner of the Net Promoter Score (NPS) and Loyalty Forum with more than three decades of experience from senior roles at LEGO and consultancy work at Mindfolio.Connect with Conny:Zurich Insurance Group: zurich.com LinkedIn: ch.linkedin.com/in/conny-kalcher-198ba5 Company LinkedIn: linkedin.com/company/zurich-insurance-company-ltd Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com
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    46 m
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