In this episode, Dan Kilkary, Founder of The Aviation Office, discusses his journey from working in his family's aviation business to launching his own advisory firm.

He shares insights on the evolving aircraft brokerage industry, the importance of senior-level expertise, and how he aims to provide a more personalised, high-touch experience for aircraft owners.

This week, we are joined by Jeff Reis, CEO at My Flight.

Jeff Reis, a 35-year veteran of business aviation, discusses how AI and automation can be applied in practice to enhance operations and the customer experience, without replacing the human touch that is essential in the industry.

He shares insights on optimising websites for AI-driven search, using AI to improve pricing and availability, and integrating technology seamlessly into business processes.

The conversation covers:

• The evolution of aviation technology and how early innovations laid the groundwork for today's AI applications
• Balancing automation with human expertise in high-touch industries where personal service matters
• Practical AI strategies for improving customer service, pricing optimisation, and operational efficiency
• The importance of subject matter expertise in an AI-driven world—why deep knowledge and credibility still matter
• Preparing for AI-powered disruption in web search and customer interactions through strategic optimisation
• Real-world examples of how data analytics and AI can solve specific business pain points

Thank you, Jeff!

Bombardier's Remarkable Turnaround: Inside the Brand Transformation

Join us as Ève Laurier, Head of Marketing Communications at Bombardier, reveals how the company transformed its brand and communications strategy over the past 5 years.

Discover the secrets behind re-engaging stakeholders, delivering consistent luxury experiences, and navigating the evolving private aviation industry.

From sustainability initiatives to digital marketing innovation, this candid conversation offers valuable insights into leadership, company culture, and strategic marketing. Whether you're in aviation or interested in brand transformation, you'll find lessons applicable to your own business journey