Have you noticed something different about customer service calls lately? Maybe even something...delightful? Perhaps the service rep not only anticipated your question but had the perfect suggestion? That could be AI working behind the scenes, supporting those

call center employees and making life a little smoother for you. It’s just one way technology is shaping our everyday lives and changing how businesses serve customers—and interact with their workforce. All this change is happening at breakneck speed—so how

can businesses get ready for a new kind of connection with customers and the world? And how might those connections create new ways of working—and new kinds of value?

To find out, our hosts Femi Oke and Lizzie O’Leary are joined by Kris Narayanan, Chief Digital Officer at Verizon Business. Then, Matt Wood, PwC’s Global and US Commercial Technology and Innovation Officer, tells us what leaders need to do to drive the AI revolution

in a time of technological and cultural change.

Take on Tomorrow is brought to you by strategy+business, a PwC publication © 2025 PwC.

Making all the items we need and use in our everyday lives requires an intricate network of producers, suppliers, and distributors. But intricacy can have consequences: supply chains today are frequently disrupted, even as new technologies are changing everything we thought we knew about manufacturing. Long-standing processes are being revamped to try to make them more efficient, and that means a radical rethinking of the way we make things.

In this special episode of Take on Tomorrow, hosts Lizzie O’Leary and Femi Oke talk with Kiva Allgood, Head of the Centre for Advanced Manufacturing and Supply Chains at the World Economic Forum, about the impact of automation on the workforce. Meanwhile, Cara Haffey, Leader of Industry for Industrial Manufacturing and Services at PwC UK, unpacks the opportunities this shift brings for new types of businesses.

Take on Tomorrow is brought to you by strategy+business, a PwC publication © 2025 PwC.

Big breakthrough innovations are on the horizon, and they could be coming from an unlikely place. We’re talking about the sort of ideas that would reshape how we move, the medical treatments we receive, and how we adapt to the changing climate and generate new kinds of energy—and they could all stem from a space not typically associated with innovation: the government.

Rethinking the public sector’s role in innovation—and how it works together with private industry—may be key to solving the world’s most pressing challenges and improving people’s lives.In this episode of Take on Tomorrow, hosts Lizzie O’Leary and Femi Oke talk to Rafael Laguna de la Vera, Director of Germany’s Federal Agency for Breakthrough Innovation (SPRIND), about why governments should be funding innovation across industries. Plus: Frederik Blachetta, Public Sector Data & AI Leader from PwC Germany, talks to us about how business can work alongside government to drive positive change.

Take on Tomorrow is brought to you by strategy+business, a PwC publication © 2025 PwC.