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Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
- Narrated by: David Brownlee
- Length: 5 hrs and 47 mins
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Publisher's Summary
RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life.
Imagine for a moment that your favorite artist, musician, group, or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star?
Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans - clients that will never leave.
What listeners say about Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Margo
- 01-15-20
A great tool for my belt!
The author doesn’t just talk about why customer service is key but give real tools that anyone can use to improve their business. I felt like I was given tangible tips that I can put to practice right away! I recommend taking notes and reading more than once, there are so many great nuggets you can use.
I also enjoyed the acronyms , my brain does well with those! SEC, FFF, CISA and a few others (:
I also like the audio version because you hear the genuine passion the author has for what he wrote about. (Read by the author)
Take this book and use it, I believe I’ll be better at what I do in business because of it.
2 people found this helpful
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Overall1 out of 5 stars
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Performance1 out of 5 stars
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Story1 out of 5 stars
- Mr. 456
- 03-14-23
Basic at Best
Seems like remedial training by a guy who happens to have been in the industry. Topics covered listen to what's being said, proactively work toward resolution, don't watch the news, exercise and eat better, don't bring personal issues to work, don't argue with "customers". The summary copy reads well, however, this was a waste of a credit. Will not revisit this book ever again because it's essential worthless after reading one or two books on CS.
Alternative recommendations:
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" (Anything by Dijulius even his podcast is money!),
"Telecare",
"Customer Service: The Sandler Way: 48 Rules for Strategic Customer Care",
"The Experience Economy, Updated Edition". Save your credit, time and resources and skip this selection is what I'd say.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- It came broken
- 01-21-23
Was very good
I went in, expecting this book to be bad. A whole bunch of bullshit we have all heard before, but it wasn’t. There are tons of great suggestions, and ways to improve your businesses customer service, and even your outlook on life. This was a wonderful listen, it gets two thumbs way up from me.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Amazon Customer
- 09-26-21
David Brownlee is excellent in customer service!
A must read for those in customer service. David Brownlee is an engaging presenter. Great buy!
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Performance4.5 out of 5 stars 65
-
Story4.5 out of 5 stars 65
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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2 out of 5 stars
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Basic common sense!
- By RENATA LAIR on 05-30-23
By: Shep Hyken
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Selling Boldly
- Applying the New Science of Positive Psychology to Dramatically Increase Your Confidence, Happiness, and Sales
- By: Alex Goldfayn
- Narrated by: Shawn Compton
- Length: 6 hrs and 22 mins
- Unabridged
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Overall5 out of 5 stars 50
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Performance5 out of 5 stars 37
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Story4.5 out of 5 stars 36
If you're in sales, fear has cost you millions of dollars, and this audiobook is for you. You will learn exactly how to overcome this destructive fear in sales and replace it with confidence, optimism, gratitude, joy, and proactive sales work. These are the powerful principles in the new field of positive psychology that are transforming how we work and succeed. Selling Boldly is the first audiobook that leverages positive psychology to help you sell more.
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5 out of 5 stars
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Great experience
- By Julia Shumanova on 09-24-19
By: Alex Goldfayn
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The Experience Maker
- How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
- By: Dan Gingiss
- Narrated by: Dan Gingiss
- Length: 5 hrs and 33 mins
- Unabridged
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Overall4.5 out of 5 stars 36
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Performance4.5 out of 5 stars 28
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Story4.5 out of 5 stars 28
Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience, and the best part about customer experience is that it's delivered by human beings who are unique to a company. The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers.
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5 out of 5 stars
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Excellent
- By Skywalker on 05-17-23
By: Dan Gingiss
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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Overall4.5 out of 5 stars 440
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Performance4.5 out of 5 stars 383
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Story4.5 out of 5 stars 377
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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2 out of 5 stars
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Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
By: Lee Cockerell
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Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- By: Shep Hyken
- Narrated by: Joe Bronzi
- Length: 5 hrs and 26 mins
- Unabridged
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Overall4.5 out of 5 stars 211
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Performance4.5 out of 5 stars 183
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Story4 out of 5 stars 183
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.
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1 out of 5 stars
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Every business cliche you have ever heard in 52 easy steps
- By Scott J. Jones MD on 01-24-18
By: Shep Hyken
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
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Overall5 out of 5 stars 26
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Performance5 out of 5 stars 22
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Story5 out of 5 stars 22
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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5 out of 5 stars
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Must Read!
- By Jennifer Ringenberg on 06-05-23
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The Introvert’s Edge to Networking
- Work the Room. Leverage Social Media. Develop Powerful Connections
- By: Matthew Pollard, Derek Lewis - contributor, Jeb Blount - foreword
- Narrated by: Jamie Jackson, Matthew Pollard, Jeb Blount
- Length: 7 hrs and 29 mins
- Unabridged
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Overall4.5 out of 5 stars 328
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Performance4.5 out of 5 stars 280
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Story4.5 out of 5 stars 278
One of the biggest myths that plagues the business world today is that our ability to network depends on having the “gift-of-gab”. You don’t have to be outgoing to be successful at networking. You don’t have to become a relentless self-promoter. In fact, you don’t have to act like an extrovert at all. Matthew Pollard, an introvert himself, draws on over a decade of research and real-world examples to provide an actionable blueprint for introverted networking.
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5 out of 5 stars
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A Sequel Worth Waiting For!
- By Richard McFalls on 01-21-21
By: Matthew Pollard, and others
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Heart and Sell
- 10 Universal Truths Every Salesperson Needs to Know
- By: Shari Levitin
- Narrated by: Shari Levitin
- Length: 7 hrs and 3 mins
- Unabridged
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Overall5 out of 5 stars 32
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Performance5 out of 5 stars 26
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Story5 out of 5 stars 26
Are you making it difficult for your potential customers to buy from you? Today's buyers are overloaded - overwhelmed by too much information and suffering from decision fatigue. Across industries, customers are delaying purchasing decisions or even choosing to stick with the status quo so they can avoid the dreaded "sales process". In response, many sales professionals are overcompensating with behaviors that are either too accommodating or that create high pressure - and alienating potential buyers in the process.
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5 out of 5 stars
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Finally found the process behind what’s made me successful
- By Bernard on 04-14-23
By: Shari Levitin
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Coloring Outside the Lines
- Business Thoughts on Creativity, Marketing, and Sales
- By: Jeff Tobe
- Narrated by: Jeff Tobe
- Length: 2 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 89
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Performance4.5 out of 5 stars 80
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Story4.5 out of 5 stars 80
This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
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5 out of 5 stars
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Hilarious and Charming, yet still Authentic
- By Michael Beyer on 02-09-23
By: Jeff Tobe
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The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 5 hrs and 22 mins
- Unabridged
-
Overall5 out of 5 stars 23
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Performance5 out of 5 stars 21
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Story5 out of 5 stars 21
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
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5 out of 5 stars
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Reinforces core values
- By Vicki Cloutier on 04-07-22
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Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - foreword
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
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Overall5 out of 5 stars 391
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Performance5 out of 5 stars 335
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Story5 out of 5 stars 331
Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum by unleashing the most powerful marketing force there is: lasting word-of-mouth support.
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5 out of 5 stars
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WOW!
- By Keehsa on 03-03-20
By: Jeff Henderson, and others
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Pick Up the Phone and Sell
- How Proactive Calls to Customers and Prospects Can Double Your Sales
- By: Alex Goldfayn
- Narrated by: Danny Campbell
- Length: 4 hrs and 30 mins
- Unabridged
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Overall4.5 out of 5 stars 33
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Performance4.5 out of 5 stars 31
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Story4.5 out of 5 stars 31
In Pick Up the Phone and Sell: How Proactive Calls to Customers and Prospects Can Double Your Sales, sales expert, consultant, and Wall Street Journal best-selling author Alex Goldfayn delivers a comprehensive road map to one of the most important weapons in any salesperson's arsenal: the phone. From the author of Selling Boldly and 5-Minute Selling, the book teaches you techniques to supercharge your sales by making the proactive call the tip of your selling spear.
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4 out of 5 stars
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If you put off making calls try this!
- By TwoDogNight on 01-05-22
By: Alex Goldfayn
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Virtual Culture
- The Way We Work Doesn’t Work Anymore, a Manifesto
- By: Bryan Miles
- Narrated by: Bryan Miles
- Length: 3 hrs and 6 mins
- Unabridged
-
Overall4 out of 5 stars 65
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Performance4 out of 5 stars 52
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Story4 out of 5 stars 53
It's the 21st century, yet most companies maintain a 20th-century corporate culture. Despite instant communication and collaboration through wireless computers and smartphones, employers needlessly rent or own office space. Bryan Miles has a reality check for you: the future of business is virtual, and it's going to take more than technology upgrades for you to upgrade your workplace environment.
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1 out of 5 stars
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Paid for a sales pitch.
- By Amazon Customer on 10-17-19
By: Bryan Miles
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- By: Colin Cowie
- Narrated by: Colin Cowie
- Length: 5 hrs and 47 mins
- Unabridged
-
Overall5 out of 5 stars 40
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Performance5 out of 5 stars 36
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Story5 out of 5 stars 35
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients.
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5 out of 5 stars
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Legendary advice
- By Bryce McNabb on 10-20-22
By: Colin Cowie
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People Buy You
- The Real Secret to What Matters Most in Business
- By: Jeb Blount
- Narrated by: Mel Foster
- Length: 4 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 141
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Performance4.5 out of 5 stars 111
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Story4.5 out of 5 stars 107
What is most important to your success as a sales or business professional? Is it education, experience, product knowledge, job title, territory, or business dress? Is it your company's reputation, product, price, marketing collateral, delivery lead times, in stock ratios, service guarantees, management strength, or warehouse location? Is it testimonials, the latest Forbes write up, or brand awareness? Is it the investment in the latest CRM software, business 2.0 tools, or social media strategy?
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5 out of 5 stars
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You will improve your communication skills!
- By Cheri's my kitty on 12-02-20
By: Jeb Blount
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The Power of Human Connection
- By: Kody Bateman
- Narrated by: Kody Bateman
- Length: 5 hrs and 22 mins
- Unabridged
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Overall4.5 out of 5 stars 59
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Performance4.5 out of 5 stars 53
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Story4.5 out of 5 stars 53
When most people see the term relationship marketing, they tend to focus more on the second word than on the first. They want to know how they can market to get more business. But increasingly, the business world is beginning to realize the keys to building business are creating genuine relationships, appreciating your customers and clients, and networking to give. Since 2004, Kody Bateman's relationship marketing systems have bridged the gap between high-tech and personal touch to bring massive business growth to the people who implement them.
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2 out of 5 stars
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Meh. Could have been a brochure or newsletter.
- By B. A. on 07-19-19
By: Kody Bateman
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Quick Start Guide for Network Marketing
- Get Started Fast, Rejection-Free!
- By: Keith Schreiter, Tom "Big Al" Schreiter
- Narrated by: Dan Culhane
- Length: 1 hr and 53 mins
- Unabridged
-
Overall