When there’s a leadership shift in a manufacturing organization it leads to major change—and brings its own unique challenges like new team dynamics, cultural shifts, and general growing pains. With the right approach, a change in leadership can also lead to valuable opportunities for growth.

Just ask Joe Carrothers and Kristin Rivait from SWT Group. Joe is the president of SWT Group who moved from being the CFO to being the president of the organization, and Kristin is SWT Group’s HR director who worked closely with Joe during this unique leadership transition. In this story-filled episode, Joe and Kristin give a peek behind the scenes of SWT Group’s leadership transition. They give a honest look at both their success and struggles, offer insights on building trust and advocating for a stronger culture, and share why curiosity and patience are the keys to turning a leadership transition into an opportunity for transformative change.

1:07 – Some leaders struggle with being results-focused and being seen as unapproachable by teams
2:02 – During a time of transition, executive coaching can be a valuable tool
2:54 – How do you quantify the ROI of people-focused initiatives?
6:15 – If you want to grow and learn, you need to be willing to have tough respectful conversations
8:26 – Shift away from pre-formulated answers to truly listening and responding
11:17 – Patience and curiosity are key ingredients to a strong partnership
16:29 – When there is transparence and humility at the top of an organization, it contributes to a more accountable and open culture
18:00 – By being present on the floor as a leader you create a stronger sense of unity and collaboration
21:51 – It is important to be your authentic self and build true relationships with your team
28:13 – In times of leadership transition, practice patience and perseverance

Connect with Joe Carrothers and Kristin Rivait

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On the manufacturing floor, you have dozens of everyday opportunities for negotiation, from talking with a team member about an upcoming pay raise to trying to get a better deal from a supplier. In your everyday negotiations, what can you do to say less, get more, and make effective changes?

You need to master the art of negotiation—and in this episode, guest Fotini Iconomopoulos is here to share the tools you need to know. Fotini Iconomopoulos is a master communicator and negotiator based in Toronto. She’s also the author of Say Less Get More: Unconventional Negotiation Techniques to Get What You Want. In this episode, she shares more about the power of negotiation and share actionable insights for unlocking your negotiating greatness.

1:00 – Learning how to negotiate and communicate is an important skill for manufacturing leaders

3:20 – Negotiation plays a key role in many manufacturing scenarios, like working with suppliers and retailers

4:25 – Be mindful of negotiation opportunities in your everyday interactions

6:44 – Negotiation isn’t just about getting your own way, but about changing the thinking of another person

7:00 – To improve your negotiation skills, stay curious and ask questions

7:34 – When negotiation, think about your own emotions and the emotions of the other person

9:19 – Practice striking the balance between logic and emotions in your negotiations

15:12 – Use language that aids cooperation and mutual benefit

18:54 – Opening with an extreme can set you up for a success negotiation, but be sure to consider the ethics involved

21:37 – People are often motivated more by what they might lose, rather than what they stand to gain

22:22 – Silence can also be a powerful tool in negotiations

Connect with Fotini Iconomopoulos

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Learn more about Say Less, Get More

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When your manufacturing organization is experiencing a crisis, the last thing you want to do is add more oil to the fire! But in a technical industry like manufacturing, many people don’t have the skills they need to safely and effectively address a dangerous situation, like how to de-escalate a conflict or communicate a safety issue to their team.

Carol Cambridge is here to help bring more safety to your organization! Carol is an authority on workplace violence, active shooter, and workplace conflict. She’s also the founder of the Stay Safe Project, where she teaches others how to navigate fear and use their critical thinking skills to get through an emergency or crisis.

In this episode on safety and crisis management in manufacturing, Carol breaks down why critical thinking plus such a big role in creating a safer workplace, and shares some insights manufacturing leaders can use to handle conflict, address threats, and create a safer workplace for all.

2:23 – In manufacturing, there can be a lack of critical thinking skills, and this plays a big role in crisis management
5:43 – When someone feels unsafe at work, they may be reluctant to report threats
8:22 – There is a different between “tattling” and “reporting”
15:41 – When a potential threat occurs, form a team to handle it, rather than simply leaving it to HR alone to address
18:54 – When you have clear communications and focus on making your employees feel safer, it creates a culture where people can report potential threats without fear
21:18 – Learn to recognize the behavioral signs that might indicate a potential for violence or distress
23:16 – When it comes to confliction resolution or handling heated conversations, timing is key

Connect with Carol Cambridge

Learn More About The Stay Safe Project

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