• Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

  • By: Dennis Snow
  • Narrated by: Dennis Snow
  • Length: 3 hrs and 6 mins
  • Unabridged Audiobook
  • Categories: Business & Careers, Marketing & Sales
  • 4.8 out of 5 stars (79 ratings)
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Publisher's Summary

What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. 

Dennis Snow's Lessons from the Mouse provides 10 no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like "'What Time Is the 3:00 Parade?' Is Not a Stupid Question".

The mouse is very candid here - no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.

©2010 - present Snow & Associates, Inc. (P)2010 - present Snow & Associates, Inc.

What listeners say about Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

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Must read for industries!

I thoroughly enjoyed Dennis’ insights and experience in providing exceptional customer service. Great book, great ideas, and great stories...a must read for all industries!

1 person found this helpful

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Great book

Very nice book. I would recommended this book to everyone, not just businessmen. It teaches about importance of humanity and respect, high performance and responsibility.

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Awesome Book.

I absolutely loved this book. Wise words of wisdom. Will definitely use this advise in my personal and professional life.

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Exceptional book

The lessons were amazingly relatable! have recommended this to others in my organization to read.

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For when they don't see the light.

The way I interpret this book is a double edged sword.

I believe this book will have tremendous impact if an employee receives it from a member in management that they know cares about their career/performance.

However, if that manager doesn't model the behavior it will simply be a road map to display their own ineptitude and/or incompetence.

Good book, I'd recommend it but make sure your actually a "preacher" if your going to speak from the mound.

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loved it

As a diehard Disney Fan and an Operator in Retail this book is simply Outstanding!

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An all time favorite: I use it, I share it

These lessons are great for anyone in customer service of any kind.
I have used it several ways to teach staff and to structure staff meetings. Most recently, I sent staff on photo/video scavenger hunts to find "Little Wows" and "Backstage Items". I then had them consider the questions they commonly hear and what they really mean. They made a little video of the Question and the Real Question. We work in healthcare and when they hear, "Are you short-staffed?" from a patient, perhaps they are hearing, "Will you have time to take care of me (and keep me safe)?" Sometimes a coworker will ask, "Are you busy?" as they are going between six rooms at just short of a run. Their first thought might be, "Are you kidding? Yes, I am busy, Are you blind?" But when they learned to hear the question behind the question, they understood, "are you busy?" meant, "can you help me?".
They had a blast and really understood it. Every lesson has great treasures!
This is a MUST read. Then SHARE it.