Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

De: Dennis Snow

Narrado por: Dennis Snow

What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn.

Dennis Snow's Lessons from the Mouse provides 10 no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like "'What Time Is the 3:00 Parade?' Is Not a Stupid Question".

The mouse is very candid here - no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.

©2010 - present Snow & Associates, Inc. (P)2010 - present Snow & Associates, Inc.

An all time favorite: I use it, I share it

These lessons are great for anyone in customer service of any kind.
I have used it several ways to teach staff and to structure staff meetings. Most recently, I sent staff on photo/video scavenger hunts to find "Little Wows" and "Backstage Items". I then had them consider the questions they commonly hear and what they really mean. They made a little video of the Question and the Real Question. We work in healthcare and when they hear, "Are you short-staffed?" from a patient, perhaps they are hearing, "Will you have time to take care of me (and keep me safe)?" Sometimes a coworker will ask, "Are you busy?" as they are going between six rooms at just short of a run. Their first thought might be, "Are you kidding? Yes, I am busy, Are you blind?" But when they learned to hear the question behind the question, they understood, "are you busy?" meant, "can you help me?".
They had a blast and really understood it. Every lesson has great treasures!
This is a MUST read. Then SHARE it.

Awesome Book.

I absolutely loved this book. Wise words of wisdom. Will definitely use this advise in my personal and professional life.

Love it!

So good for yourself and leading a team of employees. Fast read and great information.

loved it

As a diehard Disney Fan and an Operator in Retail this book is simply Outstanding!

Enjoyable and Insightful

Great book! my favorite take away is simply, "Everything speaks.". Quick and enjoyable read for sure!!