Leadership With Heart

De: Heather R. Younger J.D.
  • Resumen

  • Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures. You’ll uncover how to improve: Employee engagement Perceptions of management Employee motivation Employee satisfaction Organizational leadership Caring leadership Sales outcomes Company profitability Customer experience Listening and understanding in your organization And more!
    Heather R. Younger, J.D
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Episodios
  • 405: Scaling Businesses, Scaling Leaders: Lessons from Brian Brault
    May 6 2025

    What does it mean to lead from the heart, and what happens when we admit we do not have all the answers? In this episode, I speak with Brian Brault, founder of Legacy of Significance and a globally respected leadership teacher and entrepreneur.

    Brian has built and sold two companies and dedicates his time mentoring leaders worldwide. His work is rooted in humility, curiosity, and a deep belief in helping people discover the leadership potential that already exists within them.

    Our conversation moves beyond traditional leadership tropes. Brian shares what he learned about vulnerability when everything was on the line, how admitting he did not know the answer led his team to step up, and why that experience shaped how he leads today. He also discusses the difference between being friendly and kind and why effective leadership must be grounded in clarity, accountability, and care.

    We talk about relational authority, how real influence comes not from a title but from presence and trust, and why creating space for others to contribute is one of the most powerful tools a leader can use. Brian shares how his role as chair of the Entrepreneurs' Organization inspired a broader commitment to using entrepreneurship as a force for good worldwide.

    So here is my question for you. When was the last time you created space for someone else to lead? And what might happen in your team if you believed the answers were already in the room? Join the conversation and let us know your thoughts.

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    34 m
  • 404: Mission-Driven Leadership: The Navy's Lessons for Business Success
    Apr 29 2025

    In this episode, I’m joined by Marc Koehler, a former U.S. Navy submarine officer. His unique perspective, gained from leading in a nuclear submarine where every action has consequences and complacency can be catastrophic, offers some of the clearest thinking on leadership I've heard in a long time. Marc shares how his experiences taught him lessons about accountability, emotional influence, and self-leadership that every leader on land needs to hear.

    What struck me most is Marc’s belief that leadership isn’t something we wait to be given. We must choose to step into it, regardless of our title or time on the team. He shares practical stories from his time aboard the USS Pogi, from navigating dangerous missions with a crew whose average age was 23, to learning how to lead through presence, not authority.

    Marc explains how submarine culture requires everyone to be seen as a leader and to see themselves as one. When you’re hundreds of feet below the surface, the person closest to the problem must take charge, whether they’ve been onboard for three years or three days. That belief forms the foundation of his leadership framework, Fast Attack Leadership.

    We also explore what it means to emotionally regulate under pressure, how leaders can transfer thinking instead of just giving answers, and why connecting every task, no matter how small, to the bigger mission makes all the difference in team performance and culture.

    If you’ve ever wrestled with how to balance accountability and care, or how to build leadership capacity at every level of your team, this conversation has the potential to reframe your entire approach and inspire a new way of leading.

    So here’s my question for you: How are you creating a culture where everyone sees themselves as a leader? And what would change in your organisation if they did?

    Join the conversation and share your thoughts.

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    34 m
  • 403: From Diamonds to Diapers: How a 3M Chief Scientist Mastered Her Leadership Purpose
    Apr 22 2025

    What happens when a scientist decides to lead from the heart? In this Leadership of the Heart podcast episode, Heather welcomes Jayshree Seth, Corporate Scientist and Chief Science Advocate at 3M.

    Jayshree's journey challenges traditional leadership narratives, proving that influence and impact do not require a title or permission. Her path from technical expert to global science ambassador is an authenticity, resilience, and service masterclass.

    Jayshree reflects on how a role that had never existed before was created around her unique blend of expertise and advocacy. She shares how being a scientist doesn't just mean working in a lab, but also communicating ideas, connecting across disciplines, and leading by example. Her role at 3M evolved because she consistently showed up with heart and rigor, which she believes anyone can do from their own rung of the ladder.

    The conversation also introduces her concept of "leakproof leadership," a philosophy built on twelve practical qualities drawn from decades of experience. It's not just theory. These are grounded insights shaped in the trenches of product development and innovation. Jayshree discusses the value of vision, strategy, active listening, learning, and purpose-driven work, all of which are critical to leading in any environment.

    She also reframes the meaning of STEM. For her, it is not just science, technology, engineering, and math. It is skills, talent, expertise, and mindset. It is about showing up fully, learning continuously, and finding meaning in the work you do.

    What does it mean to lead without a title? And how can you turn your experience into something that inspires others to act? Listen in and share your thoughts. What rung of the ladder are you standing on, and how are you leading from there?

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    20 m
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