-
Lead Like Walt
- Discover Walt Disney’s Magical Approach to Building Successful Organizations
- Narrated by: BJ Harrison
- Length: 7 hrs and 40 mins
- Categories: Biographies & Memoirs, Entertainment & Celebrities
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During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
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Okay, but better books on the subject
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Overall4.5 out of 5 stars 52
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While the success of Disneyland is largely credited to Walt and Roy Disney, there was a third, mostly forgotten dynamo instrumental to the development of the park: fast-talking Texan C. V. Wood. Three Years in Wonderland presents the never-before-told, full story of "the happiest place on earth".
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5 out of 5 stars
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A really great and interesting story.
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Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
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5 out of 5 stars
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Joins “Shoe Dog” as required biographies.
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The Experience
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Overall4.5 out of 5 stars 46
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Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles - Impression, Connection, Attitude, Response, and Exceptionals - give you a solid framework upon which to raise the level of your customer experience.
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5 out of 5 stars
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excellent for service professionals
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The Wonders of Walt Disney World will guide you from park to park and attraction to attraction, across all of the Disney property. It will open your eyes to the stories behind the stories of each attraction and bring forth hundreds of secrets that Disney weaves and hides just below the surface.
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1 out of 5 stars
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Needs an audio companion
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The Customer Rules
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- Length: 3 hrs and 59 mins
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Overall4.5 out of 5 stars 407
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Performance4.5 out of 5 stars 353
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The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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5 out of 5 stars
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Simple, Effective Rules
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By: Lee Cockerell
Publisher's Summary
Whether you are building a small business from the ground up or managing a multinational company, you can learn the seven key traits for leadership success from one of the greatest business innovators and creative thinkers of the 20th century: Walt Disney. Whether you know him as the first to produce cartoons in Technicolor, the mastermind behind the theme park Disneyland, or the founder of the largest entertainment conglomerate, Walt's story of creativity, perseverance in spite of obstacles, and achieving goals resonates and inspires as much today as it ever has.
Author Pat Williams began studying the life and leadership example of Walt Disney as he struggled to build an NBA franchise, the Orlando Magic. Since he was trying to accomplish a goal similar to so many of Walt's-starting with nothing and building a dream from the ground up-he realized that Walt could teach him what he needed to know. And indeed he did.
Through Walt Disney's leadership example, Pat found seven key leadership traits that all great leaders must possess: Vision, Communication, People Skills, Character, Competence, Boldness, and A Serving Heart. Through never-before-heard Walt stories and pragmatic principles for exceeding business goals, you'll learn how to build those skills and implement them to be effective in any leadership arena.
What listeners say about Lead Like Walt
Reviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Mark Bowser
- 12-13-19
Another Great Disney Book by Pat Williams!
What a wonderful sequel to “How To Be Like Walt.” Just like that book, I expect to listen to this audiobook over and over again.
Mark Bowser
Author of “Sales Success” with Zig Ziglar and “Some Gave It All” with Danny Lane (endorsed by Chuck Norris)
1 person found this helpful