In this episode, I broke down one of the most important (and often overlooked) parts of building a successful beauty business: client retention.

Because let’s be real...your lash business isn’t built on one-time appointments. It’s built on repeat clients who trust you, come back consistently, and create stable, predictable income.

In this episode, I share exactly what to say (and how to say it) to first-time clients so they feel confident, comfortable, and excited to rebook, even if something doesn’t go perfectly during their first appointment with you.

In This Episode You'll Learn:

💖 Why repeat clients are the foundation of a sustainable beauty business
✨ How communication directly impacts client retention
🫧 What to say to first-time clients to ease nerves and build trust
🌈 How to set clear expectations during consultations
🪐 The importance of educating every client (even experienced ones)
🩷 How to handle feedback or dissatisfaction without losing the client
⚡️ Simple ways to open the door for honest communication
🫶🏼 Why follow-up and rebooking are key to long-term success

Let’s Be Friends!

Come hang out with me on Instagram:
💖 www.instagram.com/xoericaschramm

💖 www.instagram.com/lashbizbabes

Loved This Episode? Make sure you’re subscribed so you never miss a new episode! And if this episode helped you, share it with a fellow lash artist or beauty pro!

LASH BIZ BABES EXPERIENCE 2026: The year of going ALL IN. Lash artists, estheticians, nail tech, hairstylists, and beauty professionals are invited to join us online on May 2nd, 2026. Tickets are on sale now for only $199. Payments plans available. Make 2026 your best year yet! Get your TICKET HERE!

In this episode I’m giving you a behind-the-scenes recap of my experience at the International Lash Expo (ILE) on March 1st, 2026!

This year I had the opportunity to attend as both a speaker and a vendor, which gave me a unique perspective on the event from multiple sides of the industry. I’m sharing what the experience was like, what the energy of the event felt like, and some of the biggest takeaways I had from being surrounded by so many passionate beauty professionals.

We also dive into a bigger question many lash artists and beauty pros ask: "Are in-person industry events actually worth attending?"

If you’ve ever wondered whether conferences, expos, or beauty industry events are a good investment for your time and money, this episode will help you think through how to decide if one is right for you.

In this episode we talk about:

✨ What it was like speaking and vending at International Lash Expo
✨ What attending an event like ILE is really like from the inside
✨ How to decide if an industry event is worth attending for you
✨ What to look for when choosing events in the beauty industry
✨ The networking, inspiration, and opportunities that come from being in the room

Whether you're a new artist or a seasoned pro, getting out from behind your treatment bed and into spaces with other beauty professionals can completely shift your perspective on what’s possible for your career and business.

If attending an event like this has been on your mind, this episode will give you a clearer picture of what to expect and how to make the most of the experience.

Interested in attending International Lash Expo?
ILE is planning an event in Dallas this fall. You can follow them on Instagram for updates and event details as they’re released:
👉 https://www.instagram.com/internationallashexpo

Let’s Connect:

💗 Let’s be friends:
www.instagram.com/xoericaschramm

✨ Interested in social media management for your beauty brand?
Learn more about what I offer:
www.beautycorpro.com

If you loved this episode, don’t forget to subscribe, leave a review, and share it with another lash artist or beauty pro who could benefit from hearing it!

LASH BIZ BABES EXPERIENCE 2026: The year of going ALL IN. Lash artists, estheticians, nail tech, hairstylists, and beauty professionals are invited to join us online on May 2nd, 2026. Tickets are on sale now for only $199. Payments plans available. Make 2026 your best year yet! Get your TICKET HERE!

Do you feel like the lash and beauty industry is ready for fresh voices? Maybe that fresh voice is yours! In this episode, I share why I believe the lash world is craving fresh perspectives and real, hands-on experience from artists who’ve built their businesses from the ground up. There’s room for growth, and it starts with more of us speaking up.

I also open up about what it’s like to grow as a solo artist, the mindset blocks that keep talented professionals quiet, and how podcasting became a powerful way for me to expand my reach and impact. If you feel called to more than working behind the chair, this conversation will challenge you to think bigger.

In this episode, you’ll hear:

• Why does the industry feel repetitive right now?
• What fresh leadership in the lash space could look like
• The unique perspective solo artists bring
• The fear that keeps many professionals from using their voice
• How podcasting builds long-term authority and trust
• Start and launch your podcast with Mic’d Up - my new 8 week program!

You’re sitting on stories, experience, and leadership the industry needs. The conversations you have behind the chair, the lessons you’ve learned the hard way, the perspective you’ve gained from working hands-on with clients...it all matters.

And deep down, you know you’re meant for more. You’re meant to teach, to influence, to shape the future of the beauty industry. The only thing missing is the platform and the confidence to share it. That's where podcasting comes in!

Mic’d Up is an 8-week small group coaching experience for beauty professionals who feel called to lead, educate, and expand beyond the service chair...and are ready to launch a podcast that builds authority, trust, and long-term impact❤️‍🔥🎙️

This is especially for you if you are ready to step outside your comfort zone and claim your voice in the industry!

Whether you’re an esthetician, lash artist, stylist, educator, or service provider, this program is designed for those who feel called to do more than just work behind the chair. It's for those who want to serve, educate, and lead within the beauty community.

Learn more + reserve your seat: https://stan.store/xoericaschramm/p/micd-up

LASH BIZ BABES EXPERIENCE 2026🦋☁️💖🌈⚡️ We are back for year 4! 2026 is the year of going ALL IN.

Lash Biz Babes Experience will reignite your passion, sharpen your strategy, and help you build the belief that 2026 truly can be your best year yet. All lash artists, estheticians, nail tech, hairstylists, and beauty professionals are invited to join us online on May 2nd, 2026!

Tickets are on sale now for only $199. Payment plans are available.

Get your ticket HERE!

Resources:

• Looking to grow your beauty business on social media in 2025? Let’s talk! We help make socials easy for salons, spas, and beauty brands while still hitting your goals online! www.beautycorpro.com

Where We Can Connect:

• Let's be friends on Instagram! www.instagram.com/xoericaschramm

LASH BIZ BABES EXPERIENCE 2026: The year of going ALL IN. Lash artists, estheticians, nail tech, hairstylists, and beauty professionals are invited to join us online on May 2nd, 2026. Tickets are on sale now for only $199. Payments plans available. Make 2026 your best year yet! Get your TICKET HERE!