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Publisher's Summary

This book will help you learn a science-based approach to conflict resolution and help you understand how compassion can help resolve workplace behavior issues. Being able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations is an added bonus.

©2018 Jennifer Hancock (P)2018 Jennifer Hancock

What listeners say about How to De-Escalate Conflicts Using Behavioral Science

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info is good for beginners

The info is good for beginners like me. The author needs to record in a closet to get rid of the room echo. The tin can sound is a bit distracting.

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No useful information

Poorly done. No useful information. I do not recommend. Do not waste your time or money.