How to Build LGBTQ+ Inclusive Workplaces

A Psychological Approach

By: Binna Kandola

Narrated by: Keval Shah

Bringing together the latest research with practical insights from the authors' professional experience, this important book provides a context for the conversations that are needed within organizations and offers practical guidance towards action that can be taken to improve the working life of LGBTQ+ employees.

The book begins by asking how we got here. It outlines the development of stigma towards the LGBTQ+ community from both a historical and psychological perspective before going on to explore the ways in which societal attitudes manifest in the work environment. It then looks specifically at LGBTQ+ experiences in the workplace, covering discrimination and exclusion and their impact at both an individual and organisational level before taking an intersectional view of LGBTQ+ identity, and particularly how it interacts with race, disability, and age. The book then provides clear and practical guidance on how to build an LGBTQ+ inclusive workplace, covering organizational policy and culture, leadership, and allyship. Throughout, the authors use case studies to demonstrate how to implement policies across a range of regions and offer strategies to minimize homophobic and discriminatory attitudes.

Taking a psychological approach to this important topic, the book is essential listening for all those looking to build and sustain welcoming and inclusive workplaces across all sectors. It will also be of interest to students in psychology, management, and human resources studying workplace attitudes and culture.

©2025 Binna Kandola and Ashley Williams