Digital Hospitality Podcast Por Shawn P. Walchef arte de portada

Digital Hospitality

Digital Hospitality

De: Shawn P. Walchef
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Digital Hospitality is an interview podcast series that explores the ways successful people have harnessed the power of the Internet and social media. The show is hosted by Cali BBQ Media Founder Shawn P. Walchef.Cali BBQ Media Economía Gestión y Liderazgo Liderazgo Marketing Marketing y Ventas
Episodios
  • Fixing the Most Awkward Moment in Dining

    Fixing the Most Awkward Moment in Dining
    Dec 29 2025
    Shawn Walchef sits down with Christine de Wendel, Co-Founder & CEO US of sunday, to explore why payment is one of the most overlooked moments in hospitality. Christine shares how the frustration of settling a check inspired sunday’s creation during COVID and how a simple QR-based payment experience evolved into a powerful tool for guest engagement and insight. The conversation touches on table turns, tipping, Google reviews, point of sale integrations, and the differences between European and US dining culture. At its core, the discussion is about removing friction, designing technology that fades into the background, and using digital tools to make restaurants feel more human.

    Interview Takeaways:
    • Lived Experience Shaping Better Hospitality – Christine de Wendel’s perspective on hospitality comes from working alongside restaurant operators during moments of peak pressure, especially during COVID. Seeing how a simple act like paying the check could disrupt an otherwise great meal shaped her belief that technology should protect the guest experience, not interrupt it. sunday was built around the idea that hospitality moments matter most at the edges of a meal, not just during service.
    • Payment as a Guest Experience, Not a Transaction – sunday reframes payment from an operational afterthought into a core part of hospitality. By allowing guests to pay quickly, securely, and on their own terms, the platform removes waiting, awkward interruptions, and friction at the table. That simplicity improves table turns, increases tips, and creates a smoother flow for both guests and staff without changing how restaurants deliver service.
    • Data That Strengthens Human Connection – By owning the payment moment, sunday gives restaurants insight they rarely had before, especially in full service environments without reservations. Guest data, Google reviews, and engagement signals are captured at the moment satisfaction is highest. Instead of replacing human connection, that data helps operators recognize regulars, improve performance, and design experiences that keep guests coming back.


    Episode Links:
    • Christine de Wendel LinkedIn: https://www.linkedin.com/in/christine-de-wendel
    • Sunday app: https://sundayapp.com/
    • Sunday LinkedIn: https://www.linkedin.com/company/sundaytech/
    • Big Momma Restaurant Group: https://www.bigmammagroup.com/
    • Big Momma IG: https://www.instagram.com/bigmamma.uk/


    About Our Sponsors
    DAVO:

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    Marqii:

    Marqii is designed to create unforgettable customer experiences...

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    45 m
  • Pitch The Tide – Nick Bryant: Powerhouse Dynamics

    Pitch The Tide – Nick Bryant: Powerhouse Dynamics
    Dec 26 2025
    In this episode of Pitch The Tide, Nick Bryant, VP of Sales at Powerhouse Dynamics, shares how more than two decades in hospitality shaped his belief that the back of house is the next frontier of restaurant innovation. Drawing from experience on both the operator and enterprise sides, Nick explains why visibility, uptime, and consistency matter more than ever for multi-unit brands. He introduces Open Kitchen, Powerhouse’s connected operations platform, and breaks down how real-time equipment data turns reactive firefighting into proactive control. At its core, the platform helps operators protect revenue, reduce risk, and run smarter kitchens at scale.

    Interview Takeaways:
    • Visibility Changes Everything – Most operators are forced to manage kitchens reactively because they lack real-time insight into equipment, temperature, and energy performance. Connected operations give teams the visibility needed to spot issues early and prevent costly failures.
    • The Back of House Is the Next Frontier – Front-of-house technology has matured, but the biggest gains now come from the kitchen. Connecting equipment and systems helps brands improve consistency, uptime, and food safety across every location.
    • Proactive Control Beats Firefighting – When kitchens shift from alerts after failure to signals before problems happen, operators protect revenue and reduce stress. Platforms like Open Kitchen turn data into action, helping teams run smarter at scale.


    Episode Links:
    • Cali BBQ Media: https://content.calibbq.media/
    • Join Our Next Show: https://betheshow.media/rising-tides/
    • Shawn Walchef on LinkedIn: https://www.linkedin.com/in/shawnpwalchef/
    • Nick Bryant LinkedIn: https://www.linkedin.com/in/nicholas-bryant
    • Powerhouse Dynamics: https://www.linkedin.com/company/powerhouse-dynamics/


    About Our Sponsors
    DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying...

    Click here to learn more
    Marqii:

    Marqii is designed to create unforgettable customer experiences...

    Click here to learn more
    Más Menos
    1 h y 3 m
  • Why You Should Go To Conferences

    Why You Should Go To Conferences
    Dec 25 2025
    Shawn Walchef explains why leaving your business to attend trade shows and conferences is one of the most overlooked growth strategies in hospitality. Drawing from seventeen years of experience, he shares how showing up in person leads to stronger relationships, better content, faster learning, and real business opportunities. From B2B networking and proximity to industry leaders to securing six-figure brand deals simply by being in the room, Walchef reframes conferences as leverage rather than expenses. Growth accelerates when operators step away from daily operations, invest in learning, and put themselves in environments where decisions, partnerships, and momentum are already happening.

    Interview Takeaways:
    • Get Out of the Building – Real growth happens when operators leave day-to-day operations and put themselves in rooms with other builders. Trade shows and conferences create space for curiosity, learning, and relationships that simply do not form from behind a desk.
    • Proximity Accelerates Everything – Being physically present with industry leaders, creators, and brands unlocks better conversations, stronger content, and unexpected opportunities. When the right people are nearby, collaboration and storytelling become easier and more authentic.
    • Showing Up Creates Leverage – The biggest deals often come from visibility, not pitching. Speaking, participating, and engaging in person puts operators in front of decision-makers, turning presence into partnerships and long-term growth.


    Episode Links:
    • Shawn Walchef LinkedIn: https://www.linkedin.com/in/shawnpwalchef/
    • Cali BBQ: https://calibbq.media/


    About Our Sponsors
    DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying...

    Click here to learn more
    Marqii:

    Marqii is designed to create unforgettable customer experiences...

    Click here to learn more
    Más Menos
    7 m
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