Customer Service and the Imitation of Christ

By: Ron Johnson

Narrated by: Ronald R. Johnson

An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey....

Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this audiobook explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the Three-Way CSR Conversation and let God serve others through you. He offers advice in dealing with "The Customer from Hell", overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized.

You may never look at customer service the same way again....

©2012 Ronald R. Johnson (P)2016 Ronald R. Johnson

Wonderful book

This has been an incredible listen. Wonderful examples for anyone working with people not just customers. I would have never thought that the imitation of Christ would work in customer service. The author has proved me wrong. Every one, for personal or professional improvement, should read or listen to this book. OUTSTANDING!