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Publisher's Summary

What separates the greatest managers from all the rest?

They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don't hesitate to break virtually every rule held sacred by conventional wisdom. They don't believe that, with enough training, a person can achieve anything he sets his mind to. They don't try to help people overcome their weaknesses. And, yes, they even play favorites.

In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial firms. Whatever their circumstances, the managers who ultimately became the focus of Gallup's research were those who excelled at turning each individual employee's talent into high performance.

Gallup has found that the front-line manager is the key to attracting and retaining talented employees. This book explains how the best managers select an employee for talent rather than for skills or experience, set expectations, build on each person's unique strengths rather than trying to fix his or her weaknesses, and get the best performance out of their teams.

And perhaps most important, Gallup's research produced the 12 simple statements that distinguish the strongest departments of a company from all the rest. First, Break All the Rules is the first book to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction and the rate of turnover.

First, Break All the Rules presents vital performance and career lessons for managers at every level - and best of all, shows you how to apply them to your own situation.

Included with this re-release of First, Break All the Rules: updated meta-analytic research and access to the Clifton StrengthsFinder assessment, which reveals people's top themes of talent, and to Gallup's Q12 employee engagement survey, the most effective measure of employee engagement and its impact on business outcomes.

Please note: When you purchase this title, you will be emailed a unique ID that provides access to accompanying online material.
©1999, 2016 Gallup, Inc. (P)2016 Brilliance Audio, all rights reserved. Gallup®, Clifton StrengthsFinder®, Gallup Press®, Q12®, Selection Research, Inc.™, SRI®, StrengthsFinder®, The Gallup Path®, and the 34 Clifton StrengthsFinder theme names are trademarks of Gallup, Inc. All other trademarks are property of their respective owners. The Q12 items are Gallup proprietary information and are protected by law. You may not administer a survey with the Q12 items or reproduce them without written consent from Gallup. © 1993-1998 Gallup, Inc. All rights reserved.

What members say

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  • Overall
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Awesome book for anyone!

This is an awesome book for anyone wanting to understand how to hire and manage the right people. It is a real eye opener on finding and developing people rather than settling for warm bodies that do a job.

4 of 5 people found this review helpful

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Top 10 Book

As a manager, I am always looking for ways to improve. This book delivers tremendous value to all that manage people and want to improve their performance. I reference this book often as a resource to help me manage myself and others.

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Excellent listen

Everything was excellent. The only thing I would improve is writing the actual chapter names to facilitate navigation.

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Good tips

Lots of good tips throughout; it may be more useful for those who are newer to management.

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excellent! this book will be one of my favorite !

one of rhe best books on Management. This is the kind of book that you have to read every year to refresh your memory.

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So Much Thrilling Information

To anyone with an inclination for self improvement and who dedicates any significant amount of time to the labor force will find troves of invaluable information in this in-depth read. This is very likely to be the most important book to my career success.

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Add to favourites shelf

Worth adding to the top reads shelf of how to have the most impact as a leader.

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Fundamentally Flawed

I was learning from this book until Chapter Three when it became clear that the author is slanted toward a Fixed Mindset. What a let down. I prefer learning that's based on the optimism and future-forward strength of a Growth Mindset, which seems to be the foundation of the human spirit. This book's words became futile to me once I realized they were based on a belief that people aren't changeable.

2 of 4 people found this review helpful

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Best business book

I’ve read every business book I can get my hands on. This one is in my top 3, maybe the best.

0 of 1 people found this review helpful

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worst book on business ever

This book was contrary to all my belief and values about people... it was mostly disappointing.

0 of 5 people found this review helpful