Recently, my friend Shannon Mattern interviewed me on her The Profitable Web Designer podcast all about what's working well for web designers killing it in 2025.

She's kindly offered to let me repurpose the whole convo for you!

It's a bit of a 2-parter with art 1 being all about becoming more than just a web designer for clients, but a growth partner for bigger MRR (monthly recurring revenue)

Part 2 covers more of what I went through in pivoting from selling information to selling transformation. Very parallel to web designers moving from selling a nice website design to selling a high-converting sales tool for clients. All the same lessons apply.

Enjoy!

Having a ton of maintenance plan clients is awesome - especially for the recurring revenue. But with ongoing support clients come with ongoing support requests.

Managing this with a dozen or so clients is pretty easy. And as we all know – not all clients ping you every month with requests. But once you get to 30, 40, 50, 100 + maintenance plan clients, you’ve got to have a system for support.

That’s why I’m pumped to share this chat I had with Phil Storey, founder and CEO of Glow.

This one is interesting because, not only did Phil have some solid advice for handling support requests but it was also a chance for me to learn more about his platform.

I’ve been using ManageWP since 2016 and while it’s still my preferred tool for managing multiple WordPress sites, you can’t link in non-WordPress sites and there’s no native support ticketing system.

That’s one of the big value-props of Glow as you can add non-WP sites and their big differentiator in the market is the native support ticketing system.

We dig into all of that and more!

Head to the show notes to get all links and resources we mentioned along with a full transcription of this episode at joshhall.co/378

Big thanks to the sponsors for our upcoming Web Designer Pro CON 2025 event! We couldn't make such a top-notch event for my community without their support 🙏

17hats (for proposals, invoicing, contracts and automation)

SiteGround (for website hosting)

Termageddon (for auto-updating privacy po

Do you remember your first year in business as a web designer? Are you there now?

One thing is common for all of us in the first year…it’s a rollercoaster of highs and lows, ups and downs, incredible days and perhaps dreadful days. But if you can survive that first year, chances are you’re going to make it.

I’m so excited to bring onto the podcast Megan Fletcher who just crossed her first year official year in business and at the same time, had her biggest revenue month to date pulling in over 8k!

She’s now got her sights set on a 6-figure business and has an incredible foundation to get there in year 2.

In this chat, she shares all her lessons learned (both good and bad) from the first year of her business and most importantly, how she weathered a couple storms and got through the tough times.

As a member of my community Web Designer Pro, I have to say these success stories are some of my favorites because I often see all the challenges, hardships and coach members when they’re in the thick of it…but I know there’s always a brighter future right ahead if they just stick with it!! And that’s exactly what Megan has done.

Enjoy!

Head to the show notes to get all links and resources we mentioned along with a full transcription of this episode at joshhall.co/377

Big thanks to the sponsors for our upcoming Web Designer Pro CON 2025 event! We couldn't make such a top-notch event for my community without their support 🙏

17hats (for proposals, invoicing, contracts and automation)

SiteGround (for website hosting)

Termageddon (for auto-updating privacy po