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Publisher's Summary

More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance. These were identified in the 1999 bestseller First, Break All the Rules.

The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world.

Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.

©2006 Gallup, Inc. (P)2016 Brilliance Audio, all rights reserved. Each of the Q12® statements represents millions of dollars of investment by Gallup researchers, and as such they are proprietary. They cannot be reprinted or reproduced in any manner without the written consent of Gallup, Inc. © 1993-1998 Gallup, Inc., Washington, D.C. All rights reserved. Gallup®, Q12®, StrengthsFinder®, Clifton StrengthsFinder®, and each of the 34 Clifton StrengthsFinder theme names are trademarks of Gallup, Inc., Washington, D.C. All other trademarks are the property of their respective owners.

What members say

Average Customer Ratings

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  • Overall
    5 out of 5 stars
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    3 out of 5 stars
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    5 out of 5 stars

Content +, chipper narrator -

The narrator was hard to listen to at times, but the content was excellent! It took a few settings to finish, but it was worth the time commitment.

  • Overall
    5 out of 5 stars
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    3 out of 5 stars

Narrated like a movie trailer

In a world where financial gains top HR considerations, 12 men and women would find the truth to great managing...

This is a fantastic book, the concepts and principles should be required reading for everyone in a leadership position. Took me some time to get used to the narrator's voice. Maybe he talks like he's narrating a movie trailer all the time, or maybe it was an intentional choice by the director to try to make it more engaging. Regardless, the effect at times was distracting. But the reading and inflections were spot on, no problems there. Just seemed a little... melodramatic?

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I love how he walks you through the process

What made the experience of listening to 12 the most enjoyable?

I like how he inform you of what makes managers great. I have been in management for over 10 years and still was able to discover things that captivated me.

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Great Points

This book has very good points that can help anyone, not just beginning managers. I'm truly glad I listened to this book as it's helped me realize some things that were hard to understand or didn't understand at all that related to managing and the relationships I have with others. I would definitely recommend this book to anyone, not just managers, because we all manage in some sort of way in life.