Performance Management Culture

Armstrong on Reinventing Performance Management presents a holistic approach to performance management, drawing on Michael Armstrong's vast research and experience. Most organizations have performance management processes in one form or another, but these are often based on formal annual reviews, forced rankings and directly linked to pay decisions. These traditional approaches are often at the expense of ongoing, continuous feedback and focus on looking back at what has or has not been achieved rather than looking forward.

From the time we learn to speak, we're told that if you don’t have anything nice to say, don’t say anything at all. When you become a manager, it’s your job to say it--and your obligation. Author Kim Scott was an executive at Google and then at Apple, where she developed a class on how to be a good boss. She has earned growing fame in recent years with her vital new approach to effective management, Radical Candor. Radical Candor is a simple idea: to be a good boss, you have to Care Personally at the same time that you Challenge Directly.

Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next level? In this thrilling guide, you'll discover the tools and strategies to build an unstoppable CX management program that propels your business from good to great. Step into the role of a daring leader equipped with the knowledge to craft a top-performing CX program that adds tangible value and agility and sets your business apart from the competition. Say goodbye to obsessing over surveys and scores and instead focus on intentional business ...

Employees that don't take ownership of their work. Friction between departments. Inconsistent results. These are the top challenges that face most businesses today. These common issues create high turnover and force managers into crisis mode where they're consumed putting out daily fires. Over time, the very nature of the business changes and a new culture emerges; one shaped by the lowest level of acceptable behavior.

Conklin’s audiobook is an interesting and informal discussion with the listener about the five principles of human performance; principle by principle, section by section. These five theories about how humans perform in organizations are principles, the building blocks of human performance, through which we have established a new way to think about safety and reliability in our worlds...and changing the way we think about work is a vital step toward improvement.

Finalist in the Business Book of the Year 2024 awards! The Chief People Officer role has finally taken its rightful place on the Executive Committee and human resource management is recognised as a true differentiator of success for modern organisations. However, CPOs face a challenge. In a world of increasing regulation and litigation, and with greater expectations than ever of how organisations should support their people, the HR role risks being overwhelmed. Managers are drowning under the weight of people-related tasks, while staff demand ever more from their workplace. CEOs and Boards ...

The revolutionary book that teaches you how to use the cutting edge of human psychology to build high performing workplace cultures. Too often, great cultures feel like magic. While most leaders believe culture is critical to success, few know how to build one, or sustain it over time. What if...

Written by Sir John Whitmore, the pioneer of coaching, and Performance Consultants, the global market leaders in performance coaching, this extensively revised and extended edition will revolutionize the traditional approach to organizational culture. Brand-new practical exercises, corporate examples, and coaching dialogues strengthen the learning process, whilst a critical new chapter demonstrates how to measure the benefits of coaching as a return on investment, ensuring this landmark new edition will remain at the forefront of professional coaching and leadership development.

What author Margaret Graziano proposes in Ignite Culture is a fundament shift in leadership’s approach to creating an intentional, healthy, high-performance organization. Offering a unique combination of experiential coaching, evidence-based leadership tools, and actionable strategies, Ignite Culture empowers business leaders with the wisdom and insights they need to reshape their company’s culture, increase employee engagement, and grow revenue in a supportive, high-performance environment.

No single factor - not sales, marketing, finance, strategy, or operations - has more influence over the ultimate success of an organization than its culture. In the game-changing first edition of Culture by Design, David Friedman cut through the fog and provided a simple, clear, and practical road map that thousands of organizations have now used to build high-performing cultures. In this new updated edition, you'll learn how to take the strategies he originally taught and adapt them to meet the unique challenges presented by today's remote work environment.

The Program: Lessons from Elite Military Units for Creating and Sustaining High-Performance Leaders and Teams offers a hands-on guide to the winning techniques and tactics of The Program, the acclaimed team-building and leadership development company. Drawing on the actual experiences of The Program's instructors from their personal combat stories to working with world-class athletic teams and successful corporations, the audiobook clearly shows how The Program's training operations can help to achieve life goals and ambitions.

Accountability isn’t about blame; it’s about empowerment. In Positive Accountability, April Sabral introduces a practical, people-first framework that transforms accountability from a dreaded task into a powerful leadership tool. Drawing on decades of experience leading global retail and service teams, April shows you how to create clarity, inspire ownership, and build cultures where people step up rather than step back. Through proven strategies, real-world examples, and her signature ACT methodology combined with the Nine Step Accountability Framework, you will learn how to drive ...

Each and every one of us has a unique perspective on what it takes to be a successful leader. And we all understand that there is no cookie cutter formula that will hand you the magic keys to unlocking a high-performance culture. The 9L's will expound on the key principles, the core concepts that each and every person can apply and use, no matter what their background or leadership beliefs are!

Virtue is more than a word: it's a way for us all to live, a way to flourish as human beings. And when applied to organizational life, virtue serves to enhance engagement, strengthen relationships, and foster success in business. Picking up where the acclaimed Exception to the Rule left off, Better Humans, Better Performance connects the classical Greek virtues—Trust, Compassion, Courage, Justice, Temperance, Wisdom, and Hope—with authoritative science that can help you achieve the highest performance.

Improving the performance of your employees involves one of the hardest challenges in the known universe: changing the way they think. In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and...

In looking for help and understanding on how to build an organization and to select and manage your people, a good place to start would be to look for an organization that did that exceptionally well. Cintas is a great American success story, and Bob Kohlhepp was an important part of that success for 50 years. He began his career as controller but quickly moved up to ultimately become CEO and then chairman. He was a key part of building Cintas from $1.6 million in sales in 1967 to more than $7 billion today.

Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.

In this groundbreaking book, acclaimed business consultant and international speaker Greg Bustin shares his interviews with leaders of the most admired companies in the world, and CEOs of mid-size companies who outperform their competition on a consistent basis.

HR 2.0: Rebooting the People & Profit Engine of Tomorrow – Redefining Talent Strategy and Performance Culture for Sustainable Growth: Unlock the Future of HR. Transform People into Performance. HR 2.0 is not just a book—it's a blueprint for reimagining Human Resources as a strategic powerhouse in the age of digital disruption, ESG mandates, and rapid workforce evolution. Packed with real-world Case Studies, Futuristic insights, and Field-tested Frameworks, this book equips CHROs, HR leaders, and CEOs with the tools to: Build high-impact competency-based hiring systems Create agile ...

Going well beyond the recycled, superficial tactics in most leadership books, Thrive by Design introduces you to the triggers of exemplary workplace behavior at a neurological level. Tapping into these triggers leads to increased productivity, well-being, accountability, and retention. As you apply the practical approaches and tools outlined in the book, you will see less absenteeism, corrosive gossip, employee drama, accidents, and quality shortfalls.