Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0 Follow Waste No Day on YouTube: https://bit.ly/3xlDLhD Ellen Rohr is the Co-founder & President of the Zoom Drain Franchise, and currently serves as the brand and industry marketing lead for ServiceTitan. After nearly sinking their own plumbing company due to a lack of financial understanding, Ellen dedicated herself to learning the crucial aspects of business, particularly financial literacy. She became passionate about teaching business planning and financial literacy to help contractors make their operations simpler and more profitable.

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In this episode, Nate and Brian talked about ethical sales, communication training, industry misconceptions, technician empowerment...

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In this episode, Nate and Brian talked about handling rejections, emotional intelligence, follow-ups, extreme ownership...

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In this episode, Nate and Brian talked about active listening, expectation setting, addressing customer dissatisfaction...

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Lieutenant Colonel (Retired) Scott Mann is a highly accomplished former U.S. Army Green Beret with over two decades of military service. Renowned for his leadership and expertise in unconventional warfare, Mann learned crucial rapport-building skills in high-stakes, low-trust environments.

In this episode, we talked about relationship building, human connection, storytelling...

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Erick Parks is a Field Supervisor at A1 Garage Door Service. Erick is passionate about sales and the psychology behind it, enjoying teaching others his approach.

In this episode, we talked about effective sales strategies, building authentic relationships, body language...

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James is a service electrician and safety advisor for Mister Sparky Electric in Lancaster, PA. As a self-proclaimed amateur in selling communication, James graduated the school of hard knocks to eventually become one of the highest producing panel sales electricians in the nation.

In this episode, we talked about process-driven vs. personality-driven sales, objection handling, mentorship, training strategies..

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In this episode, Nate and Brian talked about sales, cortisol-triggering phrases, confident communication...