Lessons from quality improvement in practice

In this episode of the Walk and Talk Improvement podcast, we are joined by two special guests - Susan O’Reilly and Dr. Rob Cunney. Susan is an Assistant Director of Nursing for Dementia Quality Improvement for HSE Dublin and Midlands and Rob is a Consultant Microbiologist and QI/Clinical Audit Lead at Children's Health Ireland.

This episode is packed with practical advice that can help you drive meaningful improvements in your own health or social care setting.

Together we explore:

• how data and storytelling can transform healthcare,
• lessons from engaging staff
• the value of co-designing services with patients and service users, and
• the practical tools that can support your quality improvement efforts.

Join us to hear stories from Susan and Rob’s quality improvement journey. Whether you’re a seasoned QI professional or just starting out, there’s something here for everyone. Listen now to the full episode on all major podcast platforms.

Hosted by: Juanita Guidera, National Quality and Patient Safety, Health Service Executive

Produced by: Juanita Guidera, National Quality and Patient Safety, HSE and GKMedia.ie

Dr. Rob Cunney is a Consultant Microbiologist and QI/Clinical Audit Lead at Children's Health Ireland. He has long had an interest in quality improvement and patient safety, and is an alumnus of the Scottish Patient Safety Fellowship. His interest in the role of complexity in healthcare led him to discover Liberating Structures as a suite of tools to support improvement work and, in addition to regularly using these tools in his work, he teaches the use of Liberating Structures through in-person and online training workshops.

Susan O’Reilly, FFNMRCSI, is Assistant Director of Nursing for Dementia Quality Improvement for HSE Dublin and Midlands. From her role as lead nurse for the Genio funded project developing and implementing integrated care pathways for people living with dementia to her leadership of a QI collaborative to reduce harm from falls and pressure ulcers, Susan has a passion for enhancing practice through continuous quality improvement.

After completing her initial mental health nurse education in St. Vincent’s Hospital, Fairview, she completed a BNSc degree and MSc Intellectual Disability Nursing (DCU), MSc by Research (RCSI), PG Dip (Dementia) (TCD), PG Dip (Advanced Practice) (UCD), PhD in DCU. Focused on person-centred, holistic care Susan has worked with older persons in a variety of clinical settings across mental health, intellectual disability, community, and acute care where she continues to influence practice through her involvement in several national working groups.

Listen to this episode with special guest Dr. Andy Phillips. Andy is a healthcare leader with coming up to forty years of international experience in health and social care settings around the world. He is currently the Regional Executive Officer, Health Service Executive South West, Ireland.

Join us as we explore key leadership considerations for developing a culture of quality including:

• how the social determinants of health are central to delivering health and wellbeing
• core factors for successful co-design of health and social care services
• the importance of permission and accountability in putting in place strong governance
• using insights from a quality dataset to support continual improvement.

If you’re interested in how leaders put in place systems of care that embed quality and patient safety, this podcast is for you.

Hosted by: Juanita Guidera, National Quality and Patient Safety, Health Service Executive

Produced by: Juanita Guidera, National Quality and Patient Safety, HSE and GKMedia.ie

Listen to this episode with special guest Professor Deirdre O’Shea as we explore work motivation, self regulation and performance behaviours to enhance quality and patient safety.

Join us to hear about:

- strategies to improve self regulation and motivation

- the role of self regulation on silence and voice

- how incivility and groupthink can influence psychological safety

- the essential role of leaders in influencing their team’s emotional state through positive reinforcement and supportive communication.

Hosted by: Juanita Guidera, National Quality and Patient Safety, Health Service Executive

Produced by: Juanita Guidera, National Quality and Patient Safety, HSE and GKMedia.ie