Lessons from quality improvement in practice

In this episode of the Walk and Talk Improvement podcast, we are joined by two special guests - Susan O’Reilly and Dr. Rob Cunney. Susan is an Assistant Director of Nursing for Dementia Quality Improvement for HSE Dublin and Midlands and Rob is a Consultant Microbiologist and QI/Clinical Audit Lead at Children's Health Ireland.

This episode is packed with practical advice that can help you drive meaningful improvements in your own health or social care setting.

Together we explore:

• how data and storytelling can transform healthcare,
• lessons from engaging staff
• the value of co-designing services with patients and service users, and
• the practical tools that can support your quality improvement efforts.

Join us to hear stories from Susan and Rob’s quality improvement journey. Whether you’re a seasoned QI professional or just starting out, there’s something here for everyone. Listen now to the full episode on all major podcast platforms.

Hosted by: Juanita Guidera, National Quality and Patient Safety, Health Service Executive

Produced by: Juanita Guidera, National Quality and Patient Safety, HSE and GKMedia.ie

Dr. Rob Cunney is a Consultant Microbiologist and QI/Clinical Audit Lead at Children's Health Ireland. He has long had an interest in quality improvement and patient safety, and is an alumnus of the Scottish Patient Safety Fellowship. His interest in the role of complexity in healthcare led him to discover Liberating Structures as a suite of tools to support improvement work and, in addition to regularly using these tools in his work, he teaches the use of Liberating Structures through in-person and online training workshops.

Susan O’Reilly, FFNMRCSI, is Assistant Director of Nursing for Dementia Quality Improvement for HSE Dublin and Midlands. From her role as lead nurse for the Genio funded project developing and implementing integrated care pathways for people living with dementia to her leadership of a QI collaborative to reduce harm from falls and pressure ulcers, Susan has a passion for enhancing practice through continuous quality improvement.

After completing her initial mental health nurse education in St. Vincent’s Hospital, Fairview, she completed a BNSc degree and MSc Intellectual Disability Nursing (DCU), MSc by Research (RCSI), PG Dip (Dementia) (TCD), PG Dip (Advanced Practice) (UCD), PhD in DCU. Focused on person-centred, holistic care Susan has worked with older persons in a variety of clinical settings across mental health, intellectual disability, community, and acute care where she continues to influence practice through her involvement in several national working groups.

Listen to this episode with special guest Dr. Andy Phillips. Andy is a healthcare leader with coming up to forty years of international experience in health and social care settings around the world. He is currently the Regional Executive Officer, Health Service Executive South West, Ireland.

Join us as we explore key leadership considerations for developing a culture of quality including:

• how the social determinants of health are central to delivering health and wellbeing
• core factors for successful co-design of health and social care services
• the importance of permission and accountability in putting in place strong governance
• using insights from a quality dataset to support continual improvement.

If you’re interested in how leaders put in place systems of care that embed quality and patient safety, this podcast is for you.

Hosted by: Juanita Guidera, National Quality and Patient Safety, Health Service Executive

Produced by: Juanita Guidera, National Quality and Patient Safety, HSE and GKMedia.ie

Listen to this episode with special guest Professor Deirdre O’Shea as we explore work motivation, self regulation and performance behaviours to enhance quality and patient safety.

Join us to hear about:

- strategies to improve self regulation and motivation

- the role of self regulation on silence and voice

- how incivility and groupthink can influence psychological safety

- the essential role of leaders in influencing their team’s emotional state through positive reinforcement and supportive communication.

Hosted by: Juanita Guidera, National Quality and Patient Safety, Health Service Executive

Produced by: Juanita Guidera, National Quality and Patient Safety, HSE and GKMedia.ie

Did you know that the way we interact within healthcare systems can significantly impact outcomes?

In our latest episode of the Walk and Talk Improvement podcast, we speak with Keith McCandless, co-developer of Liberating Structures and author. In our conversation, Keith sheds light on how patterns of relationships shape problem-solving and shares examples of his extensive experience working with healthcare settings. We learn how through the use of "liberating structures," we can foster better communication, collaboration and insight.

This episode is packed with practical advice and inspiring stories that can transform how we approach quality and patient safety in healthcare. Whatever your role, there's something valuable for everyone.

We hope you enjoy our latest Walk and Talk Improvement Podcast: Working together to improve quality: Liberating structures in action with special guest Keith McCandless

Please share your thoughts about this episode by emailing us on qps.connect@hse.ie.

Hosted by: Juanita Guidera, National Quality and Patient Safety, Health Service Executive

Produced by: Juanita Guidera, National Quality and Patient Safety, HSE and GKMedia.ie

Keith McCandless

Keith is co-developer of Liberating Structures and co-author of the book The Surprising Power of Liberating Structures – Simple Rules to Unleash a Culture of Innovation (2014). Keith operates a global consulting practice focused on strategy development, creative adaptability, and including all voices in shaping next steps. He calls himself a structured improvisationalist.

Learning Materials

• Website: https://www.liberatingstructures.com/home/
• Join the Q Community User Group
• Read The Liberators blog ; articles by Keith & friends
• Get the LS app Apple Store or Google Play Store
• LS Selection Matchmaker http://bit.ly/2GN6Y9g
• Join LS Slack http://bit.ly/lsslackcommunity
• Join or form a Liberating Structures User Group

The Liberating Structures book is translated into eight languages. Portuguese is the most recent.

In this episode of the Walk and Talk Improvement podcast, we are joined by Donald M. Berwick, one of the leading scholars, teachers, and advocates in the world for the continual improvement of health care systems. Don shares his extensive experience and insights on leadership, intrinsic motivation, and quality improvement. The discussion delves into systemic issues in healthcare and the ongoing journey of improvement. Don also highlights our interconnectedness, the potential of leaders to foster collaboration and continuous learning, and the power of our collective efforts to improve health and social care services.

We hope you enjoy our latest Walk and Talk Improvement Podcast: Healing Healthcare: Quality is Goodness with special guest Don Berwick.

Please share your thoughts about this episode by emailing us on qps.connect@hse.ie.

Hosted by: Dr. John Fizsimons and Juanita Guidera.

Dr. John Fitzsimons, Clinical Director for QI, National Quality and Patient Safety and Consultant Paediatrician,

Juanita Guidera, Programme Manager, National Quality and Patient Safety, Health Service Executive

Produced by: Juanita Guidera, National Quality and Patient Safety, HSE and GKMedia.ie

In this episode 22, we speak with Dr Anne Gallen. Anne is a pioneer who spearheaded the introduction of nursing and midwifery quality-care metrics in Ireland.

These metrics provide an indication of the quality of the fundamentals of nursing and midwifery care. They enable quality improvement along with accountability for care.

Anne is Area Director of Nursing & Midwifery Planning and Development for Dublin and Midlands with the HSE Office of Nursing and Midwifery Services Director (ONMSD).

Hosted by: Dr Maureen Flynn, Director of Nursing and the Quality and Patient Safety Lead for the ONMSD.

Co-produced by: Sheema Lughmani, HSE National Quality and Patient Safety.

In part three of our World Patient Safety Day special, Dr John Fitzsimons speaks with Dr John Brennan on diagnosis from the perspective of a general practitioner (GP).

Dr John Brennan is a GP and lead faculty for the Royal College of Physicians Ireland Postgraduate Certificate in Quality Improvement and Leadership in Healthcare.

Hosted by: Dr John Fitzsimons Clinical Director (NQPSD) and Consultant Pediatrician, Children's Health Ireland at Temple Street.

Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety, HSE

In part two of our World Patient Safety Day special, Dr John Fitzsimons and Professor Eva Doherty speak with Dr Hardeep Singh on diagnostic excellence.

Dr Singh is a Professor of Medicine at the Center for Innovations in Quality, Effectiveness and Safety (IQuESt) based at the Michael E. DeBakey VA Medical Center and Baylor College of Medicine in Houston, Texas. Dr Singh is also the Co-Chief of the Health Policy, Quality & Informatics Program at IQuESt and Director of the Houston Diagnosis Improvement Safety Center

Hosted by: Dr John Fitzsimons Clinical Director (NQPSD) and Consultant Pediatrician, Children's Health Ireland at Temple Street.

Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety, HSE