Episodios

  • Live From ILTM: How Matter of Form Helps Luxury Travel Brands—From Aman to Belmond—Find Their Voice
    Dec 4 2025
    Matter of Form is proving that luxury travel brands need therapy—not to fix what's broken, but to discover what makes them singular in a sea of "elevated experiences" and "art of luxury" clichés. In this ILTM episode, recorded live in Cannes, Anant Sharma, founder and CEO of Matter of Form, joins Afar cofounder Joe Diaz to dissect why luxury hospitality has become awash with homogenized language and how brands can reclaim their confidence through clarity of purpose. With 60 people working across continents, the London-based Matter of Form has transformed hospitality giants like Aman Resorts, Belmond, Mandarin Oriental, and Lindblad by finding the unspoken truths within organizations. The conversation explores luxury travel's eight percent compound annual growth and $1.38 trillion market size, and why bigger isn't always better when everyone's competing with identical promises. What You'll Learn The luxury travel market's growth creates more competition and pushes brands toward clichéd language like "elevated experiences" and "being in the heart of" destinations Successful luxury brands must identify which aspect of their guests' personality they're appealing to and deliver on that singular promise Matter of Form provides three key values: outside perspective, forcing clients to make time for change, and understanding what's not explicitly stated Organizational design and stakeholder values reveal more about a brand's true identity than their marketing materials Key Moments [2:25] Anant traces his path from magazine-obsessed kid with authority issues to luxury brand consultant via a 10-year transformation journey with Aman Resorts [7:36] The homogenization problem: "You can't tell people how to feel. You need to invite them into a stage that makes them feel something" [10:17] Why branding is like therapy: helping intelligent, creative leaders see past their blind spots and find what's naturally special about their culture [12:20] Joe identifies the core issue: luxury brands lack confidence to step into who they truly are, and matter of form gives them permission to be themselves Resources Visit the Matter of Form website for case studies and insights Listen to Anant's podcast, What The Luxe, exploring modern luxury concepts Learn about ILTM Cannes where this conversation was recorded Stay Connected ⁠Sign up⁠⁠ for our travel industry newsletter, Afar Advisor. Sign up for our podcast newsletter,⁠ ⁠⁠Behind the Mic⁠⁠⁠, where we share upcoming news and behind-the-scenes details of each episode. Explore our other podcasts,⁠ ⁠Unpacked,⁠⁠ where we dig into the trickiest topics in travel, and⁠ ⁠⁠Travel Tales⁠⁠⁠, which celebrates first-person narratives about the way travel changes us. View From Afar is part of⁠⁠ ⁠⁠Airwave Media⁠⁠⁠⁠'s podcast network. Please contact ⁠⁠advertising@airwavemedia.com⁠⁠ if you would like to advertise on our podcast. This ILTM special series was recorded live in Cannes, France. View From Afar is a production of Afar. The podcast is produced by Aislyn Greene and Nikki Galteland. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    20 m
  • Live From ILTM: Cutting Through the "Sea of Sameness"—Catherine Powell's Vision for AmaWaterways
    Dec 4 2025
    AmaWaterways is expanding river cruising's appeal beyond its traditional audience, drawing in solo travelers, active families, and wellness-focused guests who are discovering this style of travel for the first time. In this ILTM (International Luxury Travel Market) episode, recorded live in Cannes, Catherine Powell, the new CEO of AmaWaterways, joins Afar editor in chief Julia Cosgrove to reveal the brand's fresh visual identity and expansion plans, including eight new European ships and pioneering Colombian routes. Catherine brings expertise from Disney Parks and Airbnb to the family-founded company, applying her knowledge of memorable guest experiences to river cruising. Under her leadership since early 2025, AmaWaterways is cutting through the "sea of sameness" with distinctive branding and curated experiences, from Smithsonian journeys to Soulful Experiences cruises celebrating Black culture. The conversation also explores the brand's pioneering spirit—and how it maintains intimacy while scaling. What You'll Learn AmaWaterways is launching several new ships through 2027, including the AmaRudi (named after co-founder Rudi Schreiner) Every AmaWaterways ship has a dedicated wellness host leading programs from morning yoga to differentiated hiking levels for "gentle walkers" and active adventurers The brand offers specialized cruises including Adventures by Disney partnerships, Soulful Experiences, Latin Touch, and Smithsonian Journeys to connect like-minded travelers Solo travelers are thoughtfully accommodated with dedicated tours, strategic table arrangements with a fifth chair, and inclusive programming during holidays Key Moments [1:59] Catherine unveils AmaWaterways' brand refresh at ILTM, explaining the need to stand out in a market full of "blue and gold sameness" [4:26] Discussion of Catherine's Disney and Airbnb background: deconstructing hospitality to its core elements of welcome, communication, care, and surprise [6:18] Julia shares her personal experience sailing with young children, highlighting how crew members embodied the family-founded company's warmth [13:35] What wellness on board looks and feels like [16:31] Catherine's vision for innovation: from Colombia's Magdalena River infrastructure to using AI to enhance rather than replace human connections Resources Visit the AmaWaterways website for cruise information and bookings Explore our river cruise coverage featuring AmaWaterways on afar.com Discover ILTM Cannes where this conversation was recorded Stay Connected Sign up⁠ for our travel industry newsletter, Afar Advisor. Sign up for our podcast newsletter, ⁠⁠Behind the Mic⁠⁠, where we share upcoming news and behind-the-scenes details of each episode. Explore our other podcasts, ⁠Unpacked,⁠ where we dig into the trickiest topics in travel, and ⁠⁠Travel Tales⁠⁠, which celebrates first-person narratives about the way travel changes us. View From Afar is part of ⁠⁠Airwave Media⁠⁠'s podcast network. Please contact ⁠⁠advertising@airwavemedia.com⁠⁠ if you would like to advertise on our podcast. This ILTM special series was recorded live in Cannes, France. View From Afar is a production of Afar. The podcast is produced by Aislyn Greene and Nikki Galteland. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    25 m
  • Live From ILTM: Inside Forbes Travel Guide's 67-Year Legacy of Defining Luxury
    Dec 2 2025
    Forbes Travel Guide has been the gold standard for luxury hotel ratings for more than 60 years, and its anonymous inspections remain one of the travel industry's most influential forces. In this ⁠ILTM⁠ (International Luxury Travel Market) episode, recorded live in Cannes, Hermann Elger, CEO of Forbes Travel Guide, joins Afar co-founder Joe Diaz to reveal how the guide maintains its integrity while expanding beyond hotels into cruise lines, air travel, and emerging luxury categories. The conversation covers how Forbes protects inspector anonymity—even from Hermann himself—and why the Standards Advisory Committee includes industry voices to ensure ratings evolve with traveler expectations. Hermann also explores how the five-star standard has become synonymous with excellence across industries and shares its expansion into river cruises, the Edge List for emerging properties, Star Bars, and the Icons List for legendary establishments. What You'll Learn Forbes Travel Guide inspectors remain anonymous even to the CEO, with only two people knowing their identities to maintain rating integrity Service accounts for the majority of scoring over facilities—a property can have dated décor but achieve five stars through exceptional service The Guide has expanded to include Verified Air Travel Awards, cruise and river cruise ratings, the Edge List for up-and-coming properties, Star Bars, and the Icons List Standards evolve through an industry Advisory Committee that ensures ratings reflect current luxury expectations while maintaining consistency Key Moments [3:28] Discussion of how Forbes maintains inspector anonymity and why third-party verification matters more than ever in the age of online reviews [6:11] Hermann reveals the Guide's expansion strategy: cruise lines, air travel awards, Edge List, Star Bars, and Icons List to cover the full luxury travel journey [10:11] Behind the curtains of how these iconic lists come together. Resources Visit the Forbes Travel Guide website for star ratings and travel planning Explore the Verified Air Travel Awards and Edge List for emerging properties Discover ILTM Cannes where this conversation was recorded Stay Connected Sign up⁠ for our travel industry newsletter, Afar Advisor. Sign up for our podcast newsletter, ⁠⁠Behind the Mic⁠⁠, where we share upcoming news and behind-the-scenes details of each episode. Explore our other podcasts, ⁠Unpacked,⁠ where we dig into the trickiest topics in travel, and ⁠⁠Travel Tales⁠⁠, which celebrates first-person narratives about the way travel changes us. This ILTM special series was recorded live in Cannes, France. View From Afar is a production of Afar Media. The podcast is produced by Aislyn Greene and Nikki Galteland. View From Afar is part of ⁠⁠Airwave Media⁠⁠'s podcast network. Please contact ⁠⁠advertising@airwavemedia.com⁠⁠ if you would like to advertise on our podcast. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    20 m
  • Live From ILTM: Fora's Mission to Modernize the Travel Advisor Model
    Dec 2 2025
    Fora Travel is proving that the travel advisor industry can evolve beyond traditional gatekeeping while maintaining professional excellence. In this ILTM (International Luxury Travel Market) episode—recorded live in Cannes—Henley Vazquez, co-founder of Fora Travel, joins Afar co-founder Joe Diaz to share how she's transforming a legacy industry by saying "yes" to a new generation of travel entrepreneurs who don't fit the traditional full-time advisor mold. Henley discusses her journey from running a traditional agency to launching Fora in 2021, frustrated by having to turn away talented people who couldn't commit to full-time travel planning due to other careers or family obligations. The conversation covers Fora's innovative technology like "bookable quotes" that update in real-time, price monitoring AI that alerts clients to rate changes, and how the platform turns advisors into "wingpeople" rather than middlemen. Henley also explores the challenge of maintaining community intimacy while scaling to thousands of advisors and why transparency and human connection remain essential even as AI transforms the industry. What You'll Learn Fora operates as a host agency with a $299 annual membership fee, splitting commissions with advisors while handling all back-office operations The platform's "bookable quote" feature allows clients to book travel in real-time while keeping advisors in the loop for expert guidance Fora employs 180 staff members, with half being engineers focused on modernizing legacy travel technology Price monitoring AI tracks all bookings and alerts advisors and clients when rates change by more than 5 percent or $50 Key Moments [2:01] Henley explains how COVID pushed her to rethink the industry: "I was tired of saying no to people" who had travel expertise but couldn't work traditional advisor hours [5:59] Joe reveals he's actually a Fora advisor himself, surprising Henley and demonstrating the platform's accessibility to non-traditional users [8:41] Discussion of scaling community through chapters, with local leaders organizing everything from partner events to hiking meetups across 92 countries [12:37] Henley's vision for advisors as "wingpeople not middlemen"—using technology to handle administrative tasks while humans provide expertise when it matters most Resources Visit the Fora Travel website to learn about becoming an advisor Explore Fora's annual conference that grew from 40 to 800-plus attendees Learn about ILTM Cannes where this conversation was recorded Stay Connected Sign up⁠ for our travel industry newsletter, Afar Advisor. Sign up for our podcast newsletter, ⁠⁠Behind the Mic⁠⁠, where we share upcoming news and behind-the-scenes details of each episode. Explore our other podcasts, ⁠Unpacked,⁠ where we dig into the trickiest topics in travel, and ⁠⁠Travel Tales⁠⁠, which celebrates first-person narratives about the way travel changes us. This ILTM special series was recorded live in Cannes, France. View From Afar is a production of Afar Media and part of the Airwave Media podcast network. The podcast is produced by Aislyn Greene and Nikki Galteland with assistance from Jenn Flowers, Julia Cosgrove, and Joe Diaz. View From Afar is part of⁠ ⁠⁠Airwave Media⁠⁠⁠'s podcast network. Please contact ⁠⁠advertising@airwavemedia.com⁠⁠ if you would like to advertise on our podcast. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    24 m
  • The Business Case for Purpose-Driven Travel: Lessons From Intrepid's CEO
    Oct 8 2025
    How do you build a travel company that prioritizes purpose over profit—and still succeed? For James Thornton, CEO of Intrepid Travel, it starts with transparency, ambition, and a commitment to local communities. In this episode of View From Afar, he chats with Afar director of podcasts Aislyn Greene about how he's steering one of the world's most beloved adventure travel companies through challenges like overtourism, climate change, and the evolving expectations of modern travelers. In this episode you'll learn: How Intrepid creates its annual Not Hot List of emerging destinations and ensures they're ready for sustainable tourism. Why the company banned elephant rides in 2014 and how transparency drives trust with travelers. What it takes to become a B Corp- certified travel company—and why it took three years. How Intrepid co-designs trips with Indigenous communities and women-focused travel groups. Don't miss these moments: [01:45] How James Thornton got into the travel space. [03:00] Examples from Intrepid's 2025 Not Hot List, including the island in Croatia that was a military zone until the 1980s—and why it's perfect for travelers seeking authentic experiences. [10:30] Why women are the primary decision-makers in travel and how Intrepid is responding with women-only expeditions. [18:00] The challenging three-year journey to B Corp certification and why it was worth it. [24:00] James's pandemic-era crisis leadership and his open letter to travelers. [32:00] The loneliness pandemic and why human connection matters more than ever in travel. Featured in this episode Intrepid's 2025 Not Hot List destinations including Vis Island, Croatia; Sierra Leone; and the Tian Shan Mountain Range, Kyrgyzstan Intrepid's women-only expeditions in Jordan, Morocco, Iran, India, Turkey, and many more countries Intrepid's Reconciliation Action Plan for Indigenous tourism in Australia Resources Explore Intrepid's 2025 Not Hot List Download Intrepid's open-source B Corp Guide for purpose-led businesses Explore Intrepid Travel's trips and experiences Stay Connected Sign up⁠ for our travel industry newsletter, Afar Advisor. Sign up for our podcast newsletter, ⁠⁠Behind the Mic⁠⁠, where we share upcoming news and behind-the-scenes details of each episode. Explore our other podcasts, ⁠Unpacked,⁠ where we dig into the trickiest topics in travel, and ⁠⁠Travel Tales⁠⁠, which celebrates first-person narratives about the way travel changes us. View From Afar is part of ⁠⁠Airwave Media⁠⁠'s podcast network. Please contact ⁠⁠advertising@airwavemedia.com⁠⁠ if you would like to advertise on our podcast. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    41 m
  • Has East Africa's Great Migration Become Too Popular?
    Sep 3 2025
    In July 2025, a video from veteran safari guide Nick Kleer went viral, showing more than 150 safari vehicles crowding a single wildebeest crossing in Tanzania's Serengeti. The chaotic scene sparked outrage and raised urgent questions about overtourism in East Africa's most iconic wildlife destinations. But the issue is much more nuanced. In this episode of View From Afar—the first in a larger safari series that will continue into 2026—Afar senior deputy editor Jennifer Flowers speaks with two veteran safari industry leaders about the crisis threatening the Great Migration and what can be done to ease overtourism, while protecting wildlife and local livelihoods. Guests Nicky Fitzgerald - Co-founder of Angama, with 45 years in the safari industry Joss Kent - CEO of &Beyond, lifelong Kenya resident and conservation advocate In this episode you'll learn How social media's "seven-second soundbites" have reduced the year-round Great Migration to a single Instagram moment Why guides face enormous pressure to deliver river crossings, even when it harms wildlife The role of government regulation, park fees, and resource management in controlling crowds How global hotel brands entering the safari space are changing the landscape What travelers can do to experience the migration responsibly Key moments [03:13] How the industry arrived at this moment [07:56] Why this isn't just about river crossings - every major wildlife sighting faces vehicle pressure [10:16] The complex question of who's responsible: guests, operators, guides, or governments [20:28] The Ritz-Carlton Masai Mara controversy and environmental impact concerns [30:05] How to encourage travelers to see the migration responsibly [33:42] The role of social media [39:33] What's at stake if the industry doesn't change course Resources Read Jenn's full interview with safari guide Nick Kleer (who filmed the viral video) Read the transcript of the episode Learn more about Angama's safari lodges Explore &Beyond's lodges and experiences Be sure to subscribe to the show and to sign up for our podcast newsletter, ⁠Behind the Mic⁠, where we share upcoming news and behind-the-scenes details of each episode. And explore our other podcasts, Unpacked, where we dig into the trickiest topics in travel, and ⁠Travel Tales⁠, which celebrates first-person narratives about the way travel changes us. View From Afar is part of ⁠Airwave Media⁠'s podcast network. Please contact ⁠advertising@airwavemedia.com⁠ if you would like to advertise on our podcast. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    51 m
  • Live From IPW: Martha Sheridan on How Boston Balances Revolutionary History with Modern Innovation
    Jun 26 2025
    America's birthplace of the revolution is writing new chapters while honoring its historic legacy. In this IPW 2025 episode, recorded live from the conference floor, Martha Sheridan, president and CEO of Meet Boston, joins Afar editorial director Billie Cohen to discuss how the city balances its Revolutionary War heritage with contemporary attractions and diverse neighborhoods. The conversation covers Boston's ongoing America 250 celebrations, which began early with events like the 250th anniversary of the Boston Tea Party in 2023 and will culminate in a spectacular Fourth of July 2026 celebration featuring the World Cup and tall ships. Martha also discusses emerging neighborhoods like Allston-Brighton with its New Balance development and the Boston Art Triennial running through October, which uses public art installations to guide visitors through over 20 neighborhoods. Addressing current challenges in international tourism, Martha emphasizes Boston's welcoming message under diverse leadership and the city's continued appeal for business travelers, evidenced by major conventions like Bio bringing 20,000 scientists from around the world. She concludes by highlighting Boston's unique characteristic: the ability to experience vastly different cultures and atmospheres within a 10-minute walk between neighborhoods. What You’ll Learn The city’s governor, lieutenant governor, and mayor are all women 2023 was the 250th anniversary of the Boston Tea Party Boston is planning a massive 4th of July celebration for 2026 and will host several World Cup matches. This year is the very first Boston Triennial, through October 2025. Boston has 23.5 (yes, .5) diverse neighborhoods. Key Moments [05:07] The city’s governor, lieutenant governor, and mayor are all women, and Sheridan credits this trio with helping make Boston an open and welcoming city. [06:01] Boston has been celebrating since 2023, which was the 250th anniversary of the Boston Tea Party. [9:02]: Allston–Brighton is one neighborhood that may be less known to tourists, and New Balance built a track there surrounded by a development with restaurants, shops, and activities. [10:37] Sheridan stresses that tourism can support community needs by creating jobs, attracting new businesses, and helps strengthen local businesses such as restaurants. Resources Read the transcript of this episode Learn more about Meet Boston Listen to Martha's podcast, Boston Found Find Meet Boston on Facebook, Instagram, and TikTok Read Afar’s recent Boston coverage I 🇺🇸 America 250 Update: In 2026, Boston will host seven World Cup matches and has a blowout 4th of July celebration planned. Previous Episode: Julie Coker, President and CEO of NYC Tourism and Conventions, on how the city is unlike any other in the world. Complete Series: View From Afar Also in this IPW series: Hear from Angela Val, President and CEO of Visit Philadelphia, on how the City of Brotherly Love lives up to its name. Stay Connected Subscribe to View From Afar to catch all 20 IPW episodes this week. Follow @AfarMedia on Instagram and TikTok for behind-the-scenes IPW content. Sign up for our travel industry newsletter, Afar Advisor. Rate and review the show to help other travel professionals discover these insights. Explore our other podcasts, Travel Tales, where we share first-person narratives of trips that have changed us, and ⁠⁠Unpacked⁠⁠, which unpacks a tricky topic in travel each week. This IPW 2025 special series was recorded live in Chicago. View From Afar is a production of Afar Media and a part of Airwave Media’s podcast network (email advertising@airwavemedia.com if you would like to advertise on our podcast). The podcast is produced by Aislyn Greene and Nikki Galteland, with assistance from Michelle Baran and Billie Cohen. Music composition from Epidemic Sound. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    23 m
  • Live From IPW: NYC's New Tourism Chief on the City's 400th Anniversary Plans and Borough-Wide Growth
    Jun 26 2025
    New York City continues to set the global standard for urban tourism, and its newest tourism leader is ready to build on that legacy. In this IPW 2025 episode, recorded live from the conference floor, Julie Coker, president and CEO of New York City Tourism + Conventions, joins Afar editorial director Billie Cohen to discuss her vision for the Big Apple's tourism future. Julie, who started her role in December 2024, brings extensive experience from leading tourism organizations in Philadelphia and San Diego. The conversation covers New York's remarkable resilience and recovery speed compared to other major metropolitan areas, particularly following COVID-19. Julie also discusses the city's ambitious plans for upcoming major events, including hosting eight FIFA World Cup matches in 2026, celebrating the city's 400th anniversary in 2025, and participating in America's 250th anniversary celebrations with events like Sail Forth 250, featuring over 30 tall ships gathering in New York Harbor. Julie also addresses current challenges facing international tourism, including geopolitical tensions and visa wait times, while emphasizing her commitment to ensuring tourism benefits reach all five boroughs and underserved communities. What You’ll Learn Etihad Park, a dedicated soccer stadium, will open in Willets Point, Queens in 2027. How Coker and her team aim to spread the wealth of tourism across all five boroughs. The big plans for NYC's 400th birthday celebration and America 250. Key Moments: [06:28] Coker believes NYC bounced back from the pandemic more quickly than other cities because of “the diversity of the economy, the people, and the resources that we have.” [08:41] Diversity of offerings is key, and NYC continues to add new attractions, like Etihad soccer stadium, opening in Queens in 2027. [12:09]: NYC will celebrate its 400th birthday this year on September 7th with a huge, free event around Broadway. Resources Read the transcript of this episode Learn more about NYC Tourism + Conventions Find NYC Tourism + Conventions on Facebook, Instagram, and TikTok Read Afar’s recent New York City coverage 🇺🇸 America 250 Update: NYC will host eight World Cup matches in 2026. Etihad soccer stadium is set to open in Willets Point, Queens in 2027. 📊 By the Numbers: International travelers are just 20 percent of NYC’s visitors but make up 50 percent of its visitor spending. Previous Episode: Tamara Pigott, Executive Director of Visit Fort Myers, on transforming southwest Florida into a world-class destination Up Next: Martha Sheridan, President and CEO of Meet Boston. Complete Series: View From Afar Also in this IPW series: Hear from Kristen Reynolds, President & CEO of Choose Chicago, on how the city celebrates diversity, inclusion, and the Pope (of course). Stay Connected Subscribe to View From Afar to catch all 20 IPW episodes this week. Follow @AfarMedia on Instagram and TikTok for behind-the-scenes IPW content. Sign up for our travel industry newsletter, Afar Advisor. Rate and review the show to help other travel professionals discover these insights. Explore our other podcasts, Travel Tales, where we share first-person narratives of trips that have changed us, and ⁠⁠Unpacked⁠⁠, which unpacks a tricky topic in travel each week. This IPW 2025 special series was recorded live in Chicago. View From Afar is a production of Afar Media and a part of Airwave Media’s podcast network (email advertising@airwavemedia.com if you would like to advertise on our podcast). The podcast is produced by Aislyn Greene and Nikki Galteland, with assistance from Michelle Baran and Billie Cohen. Music composition from Epidemic Sound. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    21 m