In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake, to explore what’s becoming one of the biggest emerging risks in financial services: AI governance failure.

Theta Lake’s recent research, based on insights from 500 financial institutions, shows a concerning paradox: while AI promises massive productivity gains, most firms are flying blind when it comes to monitoring AI-generated communications, making them vulnerable to compliance breaches, data leakage, and regulatory scrutiny.

Stacey brings her former-regulator perspective to discuss what firms are getting wrong, how "AI comms" are redefining risk, and why unmonitored employee-AI interactions are a ticking time bomb.

Key Takeaways from the Conversation:

• The rise of “AI comms”: New categories of interaction demand new compliance strategies.
• The visibility crisis: 67% of firms admit their staff are likely using unmonitored channels.
• Tech fragmentation: The average firm uses 3+ vendors—creating data silos and record-keeping chaos.
• What real AI governance looks like: From ISO 42001 certification to unified oversight across modalities.

Whether you're a CIO, compliance officer, or simply navigating AI adoption in a regulated space, this discussion highlights how to move beyond foundational guardrails to true governance.

Next Steps:

Ready to take control of your AI communications? Visit thetalake.com for guidance on your compliance journey

Is your enterprise struggling with E911 compliance across multiple UC platforms? 🚨

Marc Haimsohn, VP Sales & Partnerships at Kurmi, reveals how Fortune 500 companies are automating emergency services management to meet Kari's Law and Ray Baum's Act requirements - cutting provisioning time from 30+ minutes to under 60 seconds.

🎯 WHAT YOU'LL LEARN:
✅ Why accurate, real-time location data is critical for multi-site enterprises
✅ How to reduce E911 provisioning errors through centralized management
✅ Best practices for role-based access control in emergency services
✅ Strategies for automating compliance across UC platforms (Cisco, Microsoft Teams, Zoom, etc.)
✅ How to achieve floor-level precision in emergency location tracking

#E911 #UnifiedCommunications #EnterpriseCompliance #UCManagement #EmergencyServices #KarisLaw #RayBaumsAct #ITAutomation #CloudCommunications #EnterpriseTech

Join UC Today's Kristian McCann as he talks with Joe Gillis, Senior Vice President of Sales and GVC & Strategic Growth about New Era Technology and their solutions and market insights.

In this comprehensive interview, Gillis shares his thoughts on the power of partnerships, the evolving world of AI, and how New Era is tackling the challenges of delivering seamless service on a global scale.

If you’re interested in understanding how a leading systems integrator helps companies stays agile and future-ready, then tune in to hear the following:

- Learn how New Era grew into a 4,500-employee powerhouse spanning 180+ countries and seamlessly integrates acquisitions into its strategy.

- How AI is being incorporated into customer solutions, making workflows faster, more insightful, and more cost-effective.

- The differences in New Era’s mid-market vs. enterprise offerings and the tailored support that large-scale companies demand.

- How the company fosters a transparent, collaborative culture that embraces feedback and continuous adaptation to stay competitive.

Discover how New Era can help your business manage its service and reach a new level of excellence: https://www.neweratech.com/uk/

Join UC Today's Kristian McCann as he sits down with Quang Le, Product Manager at Kurmi, to explore the evolving challenges and innovative solutions in managing agent life cycles within contact centers.

With organizations facing increasing complexity from seasonal spikes, platform fragmentation, and the demands of distributed teams, the realities of managing agent onboarding, offboarding, and ongoing administration in today’s fast-paced contact center environments are increasingly complex.

Quang Le shares how Kurmi's centralized, automated approach - highlighted through its Genesys integration - helps organizations reduce errors, improve compliance, and stay agile during peak seasons.

Key discussion points include:

📈 What are the most common challenges organizations face when managing agent lifecycles in modern contact center environments? (0:28)

🔗 What complexities do businesses encounter when trying to maintain a unified view of their agents and operations? (1:40)

⚙️ How important is automation and streamlined onboarding and offboarding for contact centers who want to stay agile to these changing demands? (2:45)

🛡️ How does Kurmi's approach to managing agent profiles and permissions via the Genesis integration help address the risks of error and misconfigurations that can occur with more manual processes? (4:26)

🌐 How are centralized administration tools evolving to support distributed teams and ensure compliance across these distributed teams? (6:17)

🔒 How do you see the opportunities for organizations to improve resilience and troubleshooting through better audit and rollback capabilities in their contact center management tools? (8:07)

🚀 What role do you see integrations like Kurmi's Genesis connector playing in helping businesses future-proof their communication and contact center strategies? (9:11)

Explore what Kurmi can do for your contact center at https://kurmi-software.com/

As hybrid work becomes the norm, enterprises face new challenges around collaboration, platform integration, and user experience. In this exclusive interview, Tata Communications’ Vivek Kar explores what it takes to build flexible, secure, and scalable communication environments that support diverse user needs.

Key discussion points include:

Why multi-platform UC support is now a business-critical capability – from mergers to legacy systems, find out what’s driving platform diversity.

The role of user self-service in scaling communications globally – discover how decentralization empowers IT and improves adoption.

Balancing vendor consolidation with best-of-breed agility – Vivek breaks down the real-world trade-offs.

The future of managed services in UC – beyond basic support, into orchestration, AI-driven insights, and unified governance.

Packed with expert insights, real-world examples, and a vision for what’s next, this episode is a must-watch for IT leaders, CIOs, and enterprise collaboration professionals.

In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world. The team unpacks Mitel’s return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco’s new enterprise-focused vision for Webex, fresh from Cisco Live 2025. Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch.

💬 Three seismic updates, one expert panel, here’s what you’ll learn in this episode:

Mitel is back! The team debates whether slashing $1.15 billion in debt and doubling down on hybrid UC is enough to revive the brand in a cloud-first world.

Google Beam wowed InfoComm — with light field displays, spatial audio, and real-time translation. Melody Brue calls it “shockingly natural,” while the crew unpacks pricing, practicality, and use cases from executive comms to telehealth.

Cisco pivots Webex — unveiling a security- and observability-first pitch at Cisco Live. Is this a necessary evolution for serious enterprise buyers? The team weighs in on whether this is Cisco’s best Webex strategy yet.

Big questions raised — from the future of on-prem UC to whether 3D meeting rooms can scale, and if Cisco’s security-first focus can win back market momentum.

Next Steps:
✅ Subscribe to UC Big News for sharp, unscripted insights on UC, CX, and collaboration.
💬 Got thoughts on Mitel, Google Beam, or Webex? Drop them in the comments and join the conversation.

Kieran Devlin sits down with Bill Dellara, Chief Product Officer at VOSS, to unpack one of the biggest shifts happening in enterprise communications: the convergence of unified communications (UC) and contact center (CC).

As organizations chase better experiences, lower costs, and smarter operations, we reveal how aligning UC and CC can unlock powerful outcomes for both customers and employees.

With decades of experience at the heart of UC transformation, Bill Dellara shares practical insights into why the UC+CC revolution is no longer optional—and how VOSS is uniquely positioned to lead the charge. From overcoming the fear of change to deploying AI-powered experiences, this session is rich in strategy and real-world takeaways.

🔑 Key takeaways from our conversation include:
- Why siloed UC and CC systems are holding businesses back—and what a unified environment looks like
- How customer and employee expectations are redefining communications strategies
- The role of Agentic AI, automation, and cloud maturity in transforming CX and EX
- How VOSS tools like Discover, Migrate, Automate, and Insights help organizations modernize without the chaos

💡 Next steps:
Ready to take the first step toward UC and CC convergence?
Start by auditing your current estate and defining your ideal experience outcomes.

Explore VOSS's platform to discover how to build a roadmap from fragmented to future-ready: https://www.voss-solutions.com/

Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging.

With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever.

This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in off-channel messaging.

In this revealing interview, Applbaum explains why messaging has become the new frontline for cyber threats and how most businesses can bring compliance through unification of their communications.

The discussion covers:
The primary security risks when employees use consumer messaging apps for business, including phishing, malware, and data leakage.
How hackers exploit gaps in governance and the dangers of BYOD (Bring Your Own Device) culture.
Common misconceptions about end-to-end encryption, device management, and compliance with disappearing messages.
The severe legal, compliance, and reputational consequences of failing to secure messaging channels.

Discover the solutions available for building a secure, compliant messaging ecosystem by visiting LeapXpert's website: https://www.leapxpert.com/