Episodios

  • Why hostels hold the tech lessons hotels need to know

    Why hostels hold the tech lessons hotels need to know
    Sep 24 2025
    Hostels face younger, tech-savvy guests who want speed. Diogo Vaz Ferreira shows how their rapid innovation points to hospitality’s future.
    Más Menos
    33 m
  • Mews Summer Release: New features for smooth hotel operations

    Mews Summer Release: New features for smooth hotel operations
    Sep 16 2025
    Hospitality is at its best when everything just works. That’s the idea behind the very first Mews Summer Release, aptly named Smooth Operations. It's a bundle of new Mews features intended to make hotel operations (and stays) smoother. Think guest ID & selfie collection, wallet-based room keys, guest lifetime value insights and automatic payment routing, among others. Adam Britton, Product Director at Mews, joins Matt to talk it all through.
    Más Menos
    24 m
  • The art of unscripted hospitality with Dina Belon

    The art of unscripted hospitality with Dina Belon
    Sep 11 2025
    What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, POS, CRM, housekeeping and guest communication tools. Learn more about the podcast here: http...
    Más Menos
    32 m
  • Are your hotel guests loyal, or just collecting points? With Michael Coscetta

    Are your hotel guests loyal, or just collecting points? With Michael Coscetta
    Sep 3 2025
    Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspective. In this episode, Michael joins Matt to talk points: are they still relevant, and do they have anything to do with loyalty? Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms ...
    Más Menos
    32 m
  • How AI is already simplifying hotel operations with Charlie Delamare

    How AI is already simplifying hotel operations with Charlie Delamare
    Aug 27 2025
    Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already lightening the load for hotel teams. Think scheduling staff rotas without the spreadsheet pain, replying to reviews and guest emails in any language or staff onboarding that’s quick and interactive. Learn more about the podcast here: https://hubs.ly/Q0...
    Más Menos
    31 m
  • The front desk mess: How to cut hotel queues

    The front desk mess: How to cut hotel queues
    Aug 20 2025
    It’s mid-afternoon and the reception line is growing. Guests are restless, and staff are heads down just trying to keep up. Sound familiar? In this episode, Matt uncovers why lines really build up—and how smart tech keeps arrivals and departures flowing without overloading the front desk.Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 Introduction 0:46 Identifying check-in spikes ...
    Más Menos
    20 m
  • Why this revenue manager tracks every square meter

    Why this revenue manager tracks every square meter
    Aug 14 2025
    Rebecca Lane knows every inch of Paradise Resort. Having first served breakfast, 15 years later, she’s now running revenue across the entire property. Rebecca’s seen the resort transform from outdated systems and long check-in lines to one of the best rated family resorts in Australia. In this episode, she tells Matt how better tech and a shift in focus helped the team stop chasing room revenue and look at the full picture, leading to more efficiency and revenue. Learn more about the podcast ...
    Más Menos
    23 m
  • New PMS, same chaos? What hotels get wrong about changing tech

    New PMS, same chaos? What hotels get wrong about changing tech
    Aug 6 2025
    Claudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS projects go off the rails, how to prepare your teams for go-live day and what smart hoteliers do before even touching their tech stack. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pm...
    Más Menos
    28 m