Episodios

  • Why hackers love hotels and how to fight back w/ Fleur van Leusden and Terry Brown

    Why hackers love hotels and how to fight back w/ Fleur van Leusden and Terry Brown
    Apr 15 2026
    Hotels have always been in the business of trust: guests hand over their passports, their credit cards, their personal information and expect it to be safe. But this industry is a prime target for cybercrime. What are some of the most common threats to data security in hospitality and how can hoteliers protect against them? Matt talks to CISO/Security expert Fleur van Leusden and Terry Brown, Senior Director of Engineering at Mews.
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    46 m
  • What hotel SOPs can never teach, with Miru Schuurman of Amrâth Hotels

    What hotel SOPs can never teach, with Miru Schuurman of Amrâth Hotels
    Apr 8 2026
    The best guest experiences don’t come from SOPs. Hotels invest in training programs, but the moments guests talk about long after checkout are rarely the ones anyone planned for. Miru Schuurman, Guest Performance & Product Quality Manager at Amrâth Hotels, shares how too much structure can create staff that sticks to scripts instead of reading rooms, and what that can cost you on OTA ratings.
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    31 m
  • Profit vs property management with AAHOA’s Chairman Kamalesh (KP) Patel

    Profit vs property management with AAHOA’s Chairman Kamalesh (KP) Patel
    Apr 1 2026
    Is it time we thought about the PMS as profit, not property management? Asian American Hotel Owners Association (AAHOA) represents nearly 20,000 hotel owners who operate 60% of all hotels in the US. Mews has recently become AAHOA’s official PMS. The association’s Chairman, Kamalesh (KP) Patel, joins Matt to talk about the partnership’s impact, along with why technology is now a profit decision, especially if you’re an independent hotelier.
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    30 m
  • Aparthotel playbook and mindful check-ins with Guido Lips of The July

    Aparthotel playbook and mindful check-ins with Guido Lips of The July
    Mar 25 2026
    What makes your guests return? And why do some stays become stories people keep telling instead of just rating? Guido Lips has the answers to this. He is the Co-founder and Head of Guest Experience and Culture at The July, a group of unique aparthotels that blend hotel service with the feeling of living in a neighborhood. Guido joins Matt to talk aparthotels, mindful check-ins and what it takes to make guests feel like they belong.
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    32 m
  • Hotel rooms inside bridges: Suzanne Oxenaar on SWEETS’ bold idea

    Hotel rooms inside bridges: Suzanne Oxenaar on SWEETS’ bold idea
    Mar 18 2026
    This hotel doesn’t have a lobby, but it also doesn’t need one. Scattered around Amsterdam's canals, 28 abandoned bridge keeper houses have been transformed into SWEETS hotel, a collection of standalone suites. Suzanne Oxenaar, SWEETS' Curator and Artistic Director, shares how the hotel came to life and how technology helps manage rooms when they’re spread across the entire city.
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    22 m
  • Being a landmark hotel with Robert-Jan Woltering of De L'Europe

    Being a landmark hotel with Robert-Jan Woltering of De L'Europe
    Mar 11 2026
    De L’Europe Amsterdam recently became the first hotel in the Netherlands to earn a record three MICHELIN Keys. Open since 1896, De L’Europe Amsterdam carries a long history. What makes it stand out? And what comes with running the landmark everyone measures themselves against? De L’Europe’s Managing Director Robert-Jan Woltering talks heritage, luxury and the kind of hospitality that keeps a hotel at the top.
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    24 m
  • A decade of growing a hotel group with Inge Decuypere of C-Hotels

    A decade of growing a hotel group with Inge Decuypere of C-Hotels
    Mar 4 2026
    How do you grow from one hotel into a group and don’t become a rigid chain? Inge Decuypere, Owner of C-Hotels, breaks down the operational choices and technology decisions that enabled their growth from a single property to a multi-hotel group along the Belgian coast. Inge also shares how walking away from a global franchise meant gaining control over their own operations, without sacrificing the occupancy they'd built.
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    22 m
  • Branding in hospitality with Mews Creative Director Vicky Irwin

    Branding in hospitality with Mews Creative Director Vicky Irwin
    Feb 23 2026
    Vicky Irwin has spent over six years shaping how Mews looks, sounds and feels as the company's Creative Director. In light of Mews launching a new identity, she joins Matt to talk about branding in hospitality. What is a brand when you strip away the logo? What makes hotels feel disconnected from their own identity? And when does a rebrand become necessary? Listen in.
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    38 m