Analysts Brett Clark and Roger Entner are joined by TLC Worldwide CEO Jay Cary and Connex Studio CEO Dave Whetstone to discuss current customer retention challenges and the strategic solutions companies can implement to solve them.

00:00 Episode intro

00:26 Why is churn still rising?

02:47 Loyalty plans remain focused on acquisitions

04:36 How to improve loyalty plans

07:00 T-Mobile's positive interaction goal

07:51 Customer appreciation is underrated

08:35 The business case for loyalty plans

11:03 Visible and the MVNO landscape

14:04 Marketing strategy suggestions

15:38 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Brett Clark, Roger Entner, Jay Cary, Dave Whetstone, TLC Worldwide, Connex Studio, AT&T, 5G, network, loyalty plans, switching, Comcast, T-Mobile, churn, Ronan Dunne, Verizon, prices, Visible, MVNO, NPS, MNO, Mint, CRM, RCS, marketing

Analysts Don Kellogg and Roger Entner evaluate AT&T’s new OneConnect plan, examining its impact on both consumer value and the competitive landscape, as well as new price increases for existing subscribers.

00:00 Episode intro

00:26 New OneConnect plan overview

04:01 ARPU is waning as a metric

04:30 AT&T's strategy with the plan

05:23 Price increases on existing customers

06:21 Will price hikes backfire?

07:54 The company remains focused on the long term

08:33 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, AT&T, OneConnect, convergence, fiber, cable, FWA, ARPU, ARPA, T-Mobile, bundling, price increases, churn, revenue, EBITDA

Analysts Don Kellogg and Roger Entner unpack this week’s top telecom news, including the FCC’s new foreign router ban, the digital divide in switching, and how telecom delivers value amid an inflationary environment.

00:00 Episode intro

00:26 Effects of the foreign router ban

02:21 Router ownership may represent a new digital divide

03:34 Telecom has bucked the affordability crisis

05:00 Value has increased regardless of price

05:38 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, routers, FCC, chips, China, supply chain, FWA, switching, AT&T, rural, affordability, hot spots, data, value