For this episode of Thoughts on Selling, Garth Fasano joins me to discuss the massive shift happening in inside sales.

Garth Fasano is an ETA (Entrepreneurship Through Acquisition) entrepreneur and leader of a high-growth startup focused on autonomous sales.

From sailing mishaps in Long Island Sound to the complexities of call center Erlang models, We discuss the evolution of the "inside sales" role and explore how "Agentic AI" is moving beyond simple decision trees to becoming the top-performing sales agent—one that is fully caffeinated and ready to sell 24/7.

Key Findings & Takeaways:

• The "Best Day" Every Day: The biggest advantage of Agentic AI isn't just automation; it's consistency. Customers want the best agent on their best day, not an agent who is 175 calls deep at 5:00 PM.

• Small Business is Leading the Charge: Unlike enterprises bogged down by legacy CRM integrations, small businesses are adopting autonomous sales faster. They need to capture leads instantly (e.g., a 3 AM water damage call) without the owner having to answer the phone while working a job.

• Visibility as a Service: Autonomous agents don't just sell; they provide "visibility as a service." Instead of a business owner guessing why sales are down, the AI can proactively report, "Conversion is down 10% because of price objections."

• The End of "Typing While Talking": Traditional inside sales requires reps to juggle rapport building while furiously typing data into a CRM. Agentic AI removes this friction, capturing data instantly and allowing for better customer interaction.

• Bot-to-Bot Commerce: The future is already here. We are seeing "agentic to agentic" conversations, such as Google's AI calling businesses to check pricing and availability on behalf of consumers.

Memorable Quotes:

• "They want them at their 9am fully caffeinated self ready to rock and roll, not their 5pm, 175 calls deep... self." — Garth Fasano

• "A sales call that's scripted... That's not how sales work. That's not how people buy." — Garth Fasano

• "Google knows how you search... Open AI knows what you're using this information for... we're going to start to know why customers are buying." — Garth Fasano

Connect with Garth:

• LinkedIn: Garth Fasano

• X (Twitter): @GarthFasano

What do selling gum in the 5th grade and playing defense in hockey have in common with enterprise sales? According to Nina Iannuzzi, everything.

In this episode, I sit down with Nina, a sophomore at the Isenberg School of Management (UMass Amherst) and a top-5 finalist at the recent National Intercollegiate Sales Competition (NISC). We relive the chaos of "speed selling" in a gym filled with 1,000 suits, discuss how to handle a curveball question from a CFO, and laugh about the moment I rudely interrupted her final sales pitch with a fake phone call.

Nina brings an infectious energy that proves the future of sales is in very good hands. Whether you are a student, a sales leader, or just someone who appreciates the hustle, you will love her take on why "sucking it up" is the only way to win.

Key Highlights & Takeaways:

• The Slime Economy: Nina’s sales career didn’t start at UMass; it started in 5th grade selling slime and gum to classmates.

• Defense Wins Championships: As a hockey player for 16 years (Left D!), Nina treats walking into a sales room like a puck drop: you know your job, now go execute.

• The "Scope" Stumble: Nina shares a vulnerable moment where a buyer kept asking about "scope," a term she wasn't fully sure how to handle in the moment. Her retrospective advice? Don't fake it—ask a clarifying question immediately.

• The Plot Twist: I threw a wrench in her final round by bursting in with a "phone call." Nina stayed so locked in she almost kicked me out of the room before realizing the "emergency" was just a timer on my iPhone!

• The Contract Slide: Nina admits her main goal wasn't just to chat—she literally slid a physical contract across the table at the 4-minute mark. Always be closing!

• Suck It Up, Buttercup: Her coach’s advice for sports and sales: if a lace breaks or a deal stalls, you don't call an Uber. You fix it and keep running.

Memorable Quotes:

• "I’m a very big talker. I’m competitive... I started my first business in like fifth grade, just selling like slime and gum." — Nina Iannuzzi

• "You get in that room and... you sit down and you're like, I am SpotLogic... I almost wanted to act like we were friends." — Nina Iannuzzi

• "Suck it up buttercup or move on to bigger and better things." — Nina Iannuzzi

Closing Thought:If you think the next generation of sales talent is "soft," you haven’t met Nina. Her "suck it up, buttercup" attitude is a wake-up call for seasoned professionals who might have gotten a little too comfortable. Nina proved that you don't need 20 years of experience to have sales instincts—you just need the courage to slide the contract across the table.

Next Steps:

• Challenge Yourself: Take a page out of Nina's playbook this week. Be bold, ask the clarifying question, and don't let a "fake phone call" derail your pitch.

• Get Involved: Want to see this talent in action? Look into judging or sponsoring a collegiate competition like NISC.

• Connect: Follow Nina Iannuzzi on LinkedIn to follow her journey from UMass to the C-Suite.

I sit down with Sean Gannon, founder of GTMPPL (GTM People), to answer the "unanswerable" question: Who is Sean Gannon?. We dive into a refreshing take on sales leadership—why the best managers strive to make themselves obsolete—and explore the often friction-filled relationship between sales and marketing.

From the trenches of EdTech to the nuances of Sandler training, Sean shares candid stories about the transition from "spreadsheet inspection" to true coaching. We also discuss why "everyone sells" (even if they don't have a quota) and share a hilarious cautionary tale about what happens when a salesperson sticks to the script even after the customer has said "yes."

Key Highlights & Takeaways:

• The "Obsolete" Manager: Sean argues that a manager’s ultimate goal is to make themselves invisible and obsolete; if the team can't function without you, you aren't doing your job.

• Everyone is in Sales: Whether you are an SDR, a CSM, or pitching a project to your boss, everyone in the organization is selling something.

• Marketing vs. Sales: We dismantle the old school "throw it over the wall" mentality regarding leads. Sean emphasizes that while marketing provides air cover, they must care about close rates, not just lead volume.

• Coaching vs. Inspection: Sean opens up about his evolution from a manager who managed by spreadsheet to a leader who focused on coaching, which drastically improved his team's retention from 18 to 36 months.

• The Danger of the Script: A great lesson on reading the room—Sean shares a story where a salesperson kept taking him through the Sandler "pain funnel" even though Sean was already sold and ready to buy.

• Authenticity Wins: Why "I don't know" is a perfectly acceptable answer that builds more rapport than faking it.

  
  

Memorable Quotes:

• "I view my role as an executive or a sales manager... to make myself obsolete. Like, I should be relatively invisible as your manager." — Sean Gannon

• "Your job is to sell the meeting... not to sell the company, isn't to sell the solution." — Sean Gannon

• "The best sales enablement, you don't know what's being done to you. You don't know what's being done for you." — Lee Levitt

  
  

  Closing Thought:As Sean pointed out, the ultimate goal of a leader is to become "invisible"—building a team so competent and well-coached that they no longer need you to intervene. Are you managing by "inspection," looking for mistakes in a spreadsheet, or are you coaching for longevity?. This episode challenges us to stop hovering and start empowering

• Next Steps:If you are ready to build a revenue engine that scales (and maybe finally make yourself obsolete), go say hello to Sean.

  • Visit: GTMPPL.com

  • Connect: Find Sean Gannon on LinkedIn for his latest observations on the industry.

  • Listen & Subscribe: Don’t miss an episode of Thoughts on Selling. Hit subscribe wherever you get your podcasts!