Join us for an exhilarating ride as we round off an incredible first season of Ten in Ten with a compelling highlight episode! In this Customer Experience (CX) powerhouse podcast, we've brought together some of the brightest minds in the industry to share their CX wisdom, all condensed into rapid-fire 10-minute interviews.

Relive the magic of Season 1 as we revisit the most memorable moments, groundbreaking strategies, and thought-provoking insights that have shaped the landscape of customer-centricity. From visionary leaders to CX trailblazers, we've unearthed invaluable gems that fuel exceptional customer interactions.

Get ready to be inspired and informed as we celebrate the brilliance of CX in this exclusive highlight compilation. Whether you're a seasoned CX professional or simply curious about the art of delivering exceptional experiences, this episode promises to leave you empowered and eager for more!

Connect with this season's guests: 

• Fiona Symmons - https://www.linkedin.com/in/fiona-symmons/
• Travis Brown - https://www.linkedin.com/in/travis-brown-cx/
• Brendan Donoghue - https://www.linkedin.com/in/btdonoghue/
• Greg Curcio - https://www.linkedin.com/in/gregcurcio/
• Monique Bate - https://www.linkedin.com/in/moniquebate/
• Hayley Spraggett - https://www.linkedin.com/in/hayley-spraggett/
• Mark Fazio - https://www.linkedin.com/in/markfazio/

Learn more about Cx Loop here
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This month on Ten In Ten we chat with Mark Fazio - Co-CEO at Mate Mobile and Internet.

The story of Mate Internet and Mobile is a great one. Started by two identical twin brothers in their Aunty's backyard in Western Sydney, Mate has grown to establish a national presence and is creating fans along the way.

Mate is a great example of how Customer Experience can be used to carve out a place in a competitive Australian Market.

In this episode;

Learn why Mark's Auntie still cooks for the company every day.
Discover what it means to be Mates with your customer.
And why good people are the future of CX.

Connect with Mark Fazio here https://www.linkedin.com/in/markfazio
Check Out Mate Internet and Mobile here https://www.letsbemates.com.au

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In this episode, we are thrilled to have Hayley Spraggett, the Head of Client Intake and Care at Slater and Gordon, as our special guest. 

Join us as we delve into Hayley's career journey and explore her perspectives on the vital role of a human-centered approach in ensuring the longevity of customer experience.

In this episode;

- Hear about Hayley's journey from answering phones in a call centre to leading CX initiatives on the Regional Rail link

- Discover why Employee buy-in is crucial to the success of a CX initiative.

-  And learn how to foster a customer centric culture within your organisation. 

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Welcome back to ten and ten!

the official podcast of CX loop.

The show where we take leaders and customer experience. We put them against ten questions in 10 minutes.

Today's guest has an extremely impressive CV working across marketing and six in Australia, the UK and Middle East. It's Monique Bate! Head of Customer Experience, Engagement and Digital and Legal Super.

In today's chat, she shares her thoughts on why marketing and customer experience the perfect match.

What it's like as a female professional working in the Middle East and why happy employees can mean happy customers.

Take it away. Monique Bate.

Want to appear on an episode? Contact me, tom@ft-group.com.au
Connect with Monique Bate here: https://www.linkedin.com/in/moniquebate/

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It's Ten in Ten!

Join our conversation with Greg Curcio : Director of Customer and Performance, at Knox City Council.

Greg is a passionate CX professional, #TourTech Start up founder, and currently navigating the relationships between local councils and their communities in a post pandemic era.

Listen to why traveling inspired him to create his own tech platform, why you need to be humbled by your customers from time to time and how serving popcorn at a Cinema set Greg on a path to outstanding Customer Experience design.

BONUS CONTENT

This episode is loaded with over 5 minutes of added Bonus content.

- Hear about why Greg thinks the future of Cx is right here, right now.
- What qualities Greg looks for when hiring CX professionals.

+ You can read the full uncut interview at cxloop.com.au

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Welcome back to Ten in Ten! The official podcast of CX Loop!

This month I was lucky enough to be joined by the wonderful Brendan Donoghue - Head of Digital and Customer Experience at Uni Super!

Brendan describes himself as an eternal optimist and he really does have an amazingly positive outlook on the CX industry. which has taken his career across some of Australia's largest companies in banking, telecommunications and superannuation. And he shared some fantastic advice for young designers and those looking to advocate for design in their organisation.

In today's episode we discuss;

How young designers can make their voices heard in a company.
Why good design should be invisible.
Why it pays to be optimistic in CX design,
And so much more!

Learn more about Cx Loop here
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Welcome back to Ten in Ten!

This interview series takes some of Australia's top CX experts and puts them against ten hard hitting questions in ten minutes! (Or more, or sometimes less)

In our first episode for 2023 we've been lucky enough to have Travis Brown, Head of CX at Officeworks sit down with us.

- Discover why he believes listening is the best CX lesson
- Why self service is worth watching in 2023
- How to build a powerful CX team

and much more.

www.cxloop.com.au
tom@ft-group.com.au

Learn more about Cx Loop here
Follow us on Linkedin for bonus insights, jobs, news and more.
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Welcome to #10in10!

A brand new interview series by CX Loop.

We take experts from across the world of Customer Experience and give them 10 questions in 10 minutes.

In this first episode we have the CX Lead from the City of Stonnington, Fiona Symmons.

In this episode you can discover

- How good CX can defeat bureacracy.
- Why simplicty is the key well designed CX.
- Why you should be balanced between technology and a human touch.

She brought some great insights into the role of CX in local government and in general is just a lovely person to talk to.

If you want to be involved with ten in ten you can email me at tom@ftgroup.com.au

Learn more about Cx Loop here
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Subscribe to our newsletter here.