Quick service restaurants (QSRs) often fail because they ignore small yet crucial details - are you making these same mistakes?

In this episode of Restaurant Growth Accelerator, Andrew Scott (Founder of OwnerShift) and Dave Doyle (Client Success Director At OwnerShift) reveal the top mistakes QSRs make and how to fix them.

They break down why food quality should always come first.

And how inconsistency can kill your reputation.

They also uncover why customer service in most QSRs is broken - and how to train your team to engage customers naturally with a simple yet powerful technique called "onion conversations."

But that’s not all. They dive deep into why speed matters more than you think and how long lines - real or perceived - could be silently driving customers away.

Plus, they share a brilliant trick to stop customers from walking out before ordering.

Key moments:

00:01:20 Why food quality makes or breaks your restaurant
00:03:20 The hidden consistency challenge
00:04:40 Discover your brand pillars
00:08:20 Staff training secrets
00:12:40 Master the "onion conversation" technique
00:21:30 Conversation starters that actually work
00:24:20 Speed vs. standards: the perfect balance
00:27:00 Door-to-door time measurement
00:31:40 Rush preparation: the 30+ rule
00:37:30 The "Raving Fans" philosophy
00:41:00 Small details customers secretly notice
00:47:00 Would your team pass the "Grim Reaper test"?

If you run a QSR (or any restaurant), this episode will completely change the way you think about your business. Listen now and start making these simple but powerful shifts today!

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Thinking of opening another restaurant? Avoid costly mistakes with my free guide:
👉hs.ownershifttraining.com/optin-mupb

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✅About Us✅

The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.

Andrew Scott successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1,000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.

✅For Restaurant Owners✅

Interested in growing your restaurant business while working less? Book your free assessment call:
👉 Restaurant Assessment Call

✅Connect With Us✅

https://www.facebook.com/groups/multiunitempirebuilders/
https://www.instagram.com/andrewrichardscott
https://ownershifttraining.com/