Turning the worst day of your life into your best is no easy feat, but sometimes there is simply no other option. In Brett Connellan’s case, this day included the moment every surfer’s worst nightmare became his reality when he was attacked by a Great White Shark.

In this episode of The Savvy Dentist Podcast Dr. Jesse Green introduces you to Brett Connellan.

The events that saved Brett’s life were not lost on him, and that perspective was needed as he faced a long and challenging road to recovery. With a bleak outlook prescribed to him by doctors, it was evident that Brett’s life as he knew it would never be the same.

These moments in time are pivotal in any person’s life as they often lead to a questioning of purpose and identity. The recovery forced Brett to "climb a new mountain" in his words and develop a different mindset towards resilience.

So how does Brett’s experience with a shark relate to you and your business? Well, press play and be ready to be inspired in ways you could never have thought possible.

• [4:46] - Brett explains the shark attack in chilling detail., right down to the ‘feel’ of shark skin.
• [9:22] - The chaos and the calm from when the rescue began.
• [15:33] - What we can all learn from traumatic events and apply in our own lives daily.
• [26:13] - How to recognise the lucky moments in your everyday life.
• [29:32] - Brett explains his road to recovery and the similarities to running business. Physical vs. Mental.
• [36:01] - The wisest most inspiring words Brett was told during his recovery. “People fail not from aiming too high and missing, but from aiming too low and hitting”
• [46:49] - Facing your biggest fear and turning it into a compelling vision for the future.

• Join the free Savvy Dentist Facebook Group
• Follow Dr Jesse Green on LinkedIn
• Visit Savvy Dentist website

Mentioned in this episode:

Transformational Training for Dental Practice Teams

If you want to grow your practice, you need a high-performing team - but training takes time, effort, and resources you often don’t have. That’s why we created the Savvy Dentist Team Training Bundle - a 12-month program packed with five powerful courses, including our Practice Manager Masterclass, Front Desk All Stars, Hygiene & Therapy Heroes, Treatment Coordinator Training, and the Million Dollar Dentist course. Each course is delivered live via Zoom, and you’ll also get access to past recordings, so you can onboard new team members anytime without starting from scratch. Want to scale your practice and build a winning team? Click on the link and join the waitlist.

Team Training Bundle Sept 25

In this solo episode of The Savvy Dentist Podcast, Jesse Green dives deep into a topic that’s rarely discussed but absolutely crucial to practice growth - identity. As dentists and practice owners, how we see ourselves directly shapes how we behave, the decisions we make, and the results we create. Jesse explores why shifting your identity is the key to moving from clinician to business owner, and ultimately scaling your practice.

Whether you’re in the startup phase, growth mode or looking to create leverage and time freedom, this episode offers practical tools to help you evolve your identity to match your aspirations.

In this episode:

• [00:25] Why identity is the “hidden lever” behind practice success
• [01:01] The iceberg model - what’s visible vs what’s beneath
• [02:14] Growth stages of a dental business and how identity must shift at each one
• [03:32] Why retirement is a surprising point of identity crisis for many dentists
• [04:16] The clinician vs business owner identity and why you can’t scale stuck in the former
• [06:12] The “messy middle” - why most dentists struggle to let go of first base
• [07:07] The internal shift that must happen before external success shows up
• [07:56] Practical tools to shift identity
• [10:11] Why your identity must match your vision for your practice

Resources and Links:

Robert Owens' podcast episode How to be Unstoppable

Follow Dr Jesse Green on LinkedIn

Join the free Savvy Dentist Facebook Group

Mentioned in this episode:

Transformational Training for Dental Practice Teams

If you want to grow your practice, you need a high-performing team - but training takes time, effort, and resources you often don’t have. That’s why we created the Savvy Dentist Team Training Bundle - a 12-month program packed with five powerful courses, including our Practice Manager Masterclass, Front Desk All Stars, Hygiene & Therapy Heroes, Treatment Coordinator Training, and the Million Dollar Dentist course. Each course is delivered live via Zoom, and you’ll also get access to past recordings, so you can onboard new team members anytime without starting from scratch. Want to scale your practice and build a winning team? Click on the link and join the waitlist.

Team Training Bundle Sept 25

In this episode of the Savvy Dentist Podcast, Jesse Green sits down with Shep Hyken, a world-renowned expert on customer experience and service.

Shep is an award-winning keynote speaker, researcher, and New York Times and Wall Street Journal bestselling author of eight books, including I’ll Be Back: How to Get Customers to Come Back Again and Again. Shep has worked with some of the world’s most iconic brands - from Disney to Lexus to the Four Seasons - helping them create exceptional experiences that build loyalty.

In this conversation, Shep unpacks the difference between customer satisfaction and loyalty, the role of technology in modern experiences, and how dental practices can borrow strategies from other industries to keep patients coming back again and again.

In this episode:

• [01:13] Why great customer experiences are still so rare and what businesses get wrong
• [05:08] A dental example of how digitisation can improve patient experience
• [06:57] Why so many people avoid calling customer support - and what that means for your practice
• [10:45] Retention vs loyalty: what really makes patients come back
• [13:27] Why satisfaction isn’t enough and how to create an emotional connection with patients
• [15:37] The power of small human touches that create lasting loyalty
• [19:12] Why every team member is an ambassador for the customer experience
• [24:03] The role of technology, AI, and chatbots in creating seamless patient experiences
• [34:28] Shep’s favourite customer experiences and what every dental practice can learn from them.

Links and Resources:

• Shep Hyken Website
• Shep Hyken on LinkedIn
• Shep TV on YouTube
• Shep Hyken on Facebook

• Join the free Savvy Dentist Facebook Group
• Follow Dr Jesse Green on LinkedIn
• Visit Savvy Dentist website

Mentioned in this episode:

Transformational Training for Dental Practice Teams

If you want to grow your practice, you need a high-performing team - but training takes time, effort, and resources you often don’t have. That’s why we created the Savvy Dentist Team Training Bundle - a 12-month program packed with five powerful courses, including our Practice Manager Masterclass, Front Desk All Stars, Hygiene & Therapy Heroes, Treatment Coordinator Training, and the Million Dollar Dentist course. Each course is delivered live via Zoom, and you’ll also get access to past recordings, so you can onboard new team members anytime without starting from scratch. Want to scale your practice and build a winning team? Click on the link and join the waitlist.

Team Training Bundle Sept 25